Administrative Technologies

Question 1

automated routing unit (ARU)

Answer 1

programmable device that answers calls and plays prerecorded telephone messages to prompt a caller to choose options based on needs; the ARU automatically directs the caller to the chosen option

Question 2

blog

Answer 2

a type of website, generally maintained by an individual who posts regular commentary or other material such as graphics or video

Question 3

browser

Answer 3

software that locates and displays Web pages on the computer; examples are Internet Explorer or Google Chrome

Question 4

Byte

Answer 4

the unit of measure for the memory in a computer

Question 5

call center

Answer 5

a centralized office used for the purpose of receiving or transmitting a large volume of requests by telephone

Question 6

cellular telephones (cell phones)

Answer 6

portable wireless telephones

Question 7

central processing unit (CPU)

Answer 7

a circuit on a microchip that processes data; a microprocessor

Question 8

compact disc (CD)

Answer 8

a disk that can be inserted into a CD-ROM drive and read by a laser beam, allowing storage of data, including audio and visual programs, outside the computer, and transmission of data into and out of the computer

Question 9

compact disc read-only memory (CD-ROM)

Answer 9

a computer drive that reads CDs using a laser beam

Question 10

computer

Answer 10

an electronic device that is programmed to take in, store, retrieve, and process data

Question 11

diction

Answer 11

the style of speaking and enunciating words

Question 12

digital camera

Answer 12

a camera that uses a memory card instead of film, allowing pictures to be viewed, altered, or printed through a computer

Question 13

digital video disk (DVD)

Answer 13

a high-density optical disk; the contents of which can be displayed on a computer or television screen

Question 14

disk drive

Answer 14

a device allowing information to be accessed from a disk

Question 15

disks

Answer 15

diskettes; magnetic disks that can be inserted in the disk drive; they allow storage of data outside the computer and transmission of data into and from the computer

Question 16

electronic mail (email)

Answer 16

a system of communicating electronic messages, images, and sounds via the computer through the Internet

Question 17

electronic tablet (tablet)

Answer 17

a limited mobile computer with self-contained circuitry components and battery in a single unit; including cameras, microphone, and touchscreen or stylus that replace the mouse and keyboard

Question 18

enunciation

Answer 18

speaking clearly

Question 19

facsimile machine (fax)

Answer 19

an electronic machine that can send copies of documents over telephone wires

Question 20

hard drive

Answer 20

a box containing the computer’s programs and data files

Question 21

hardware

Answer 21

the central processing unit, motherboard, hard drive, disk drive, keyboard, monitor, and mouse of the computer

Question 22

HTML (hypertext markup language)

Answer 22

the language used to transfer documents on the Internet

Question 23

HTTP (hypertext transfer protocol)

Answer 23

how messages are formatted and sent over the internet

Question 24

inflection

Answer 24

changing voice pitch to avoid a monotonous tone implying boredom

Question 25

keyboard

Answer 25

a set of typewriter-like keys that plugs into a computer and allows input of data

Question 26

LAN (local area network)

Answer 26

uses a router to connect computers, generally of a single organization and all its sites

Question 27

modem

Answer 27

a device connecting the computer to a telephone line and allowing data to be transmitted

Question 28

monitor

Answer 28

visual display terminal (VDT) that allows data to be seen on a television-like screen

Question 29

motherboard

Answer 29

the fiberglass plank of the computer that contains the central processing unit, memory, and other circuitry

Question 30

mouse

Answer 30

a device that plugs into the computer and allows the user to control the cursor viewed on the monitor

Question 31

operating system (OS)

Answer 31

a collection of essential software that manages computer hardware providing instructions how to function

Question 32

pagers

Answer 32

battery-operated devices that alert a person to a message left through a telephone or wireless source; pagers may also display other information, such as news bulletins

Question 33

personal digital assistant (PDA)

Answer 33

a palm-sized, hand-held wireless computer that may be synchronized with other computers; an example is a PalmPilot

Question 34

photocopy

Answer 34

a duplicate copy of a written document

Question 35

pronunciation

Answer 35

saying words correctly

Question 36

random access memory (RAM)

Answer 36

main memory bank of a computer located on the motherboard

Question 37

scanner

Answer 37

software-required device that reads documents (text, graphics, photos) and transfers the image to the computer

Question 38

scanning

Answer 38

a process of transferring a written document or image into an electronic version using computer hardware called a scanner

Question 39

search engine

Answer 39

an extensive program allowing searches for information and websites by using key words; examples are Yahoo and Google

Question 40

smart phones

Answer 40

cellular phones that perform many of the functions of a computer, having an operating system capable of running general-purpose applications

Question 41

social network

Answer 41

a group of people interconnected by the Web for the purpose of interacting on a specific topic or multiple topics of common interest

Question 42

software

Answer 42

computer programs that tell the computer what to do related to that topic (word processing)

Question 43

spreadsheet

Answer 43

values arranged in columns and rows that may be electronically manipulated using formulas or other processes

Question 44

texting or text messaging

Answer 44

an electronic message sent from one cellular phone to another by typing words, often in a shortened form

Question 45

transcription

Answer 45

a written copy of dictated or recorded information

Question 46

URL (uniform resource locator)

Answer 46

identifies the global address and domain to access web pages

Question 47

USB (universal serial bus)

Answer 47

small, lightweight, removable data storage device; also called USB stick, USB key, memory stick, flash drive, or thumb drive

Question 48

WAN (wide area network)

Answer 48

using telephone systems, coaxial cables, or satellites, connects the computers of a geographic area; the largest example of a WAN is the Internet

Question 49

website

Answer 49

a collection of screens with text, images, videos, or other digital information with a common domain

Question 50

word processing

Answer 50

one of the most common computer applications used to create, edit, and produce text documents

Question 51

www (world wide web)

Answer 51

the internet

Question 52

ZIP drive

Answer 52

a drive that allows several megabytes of data to be saved to a special disk; can be internal or external to the computer