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1ST YEAR PRELIM > AIR TRANSPORT (WK3) > Flashcards

AIR TRANSPORT (WK3) Flashcards

1
Q

What are the managerial activities?

A
  • Planning
  • Organizing
  • Staffing
  • Directing
  • Coordinating
  • Reporting
  • Controlling
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2
Q

What to managers do?

A
  • 25% spent working alone
  • Spent 70% of their time with others
  • 90% of managers spent their times this way through interaction with others
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3
Q

Benefits of conversational work

A
  • Gather Information
  • Helps them stay on top of things
  • Identify problems
  • Negotiate shared meanings
  • Spread gossip
  • Put things in motions
  • Give orders
  • Assert authority
  • Develop Relationships
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4
Q

Roles Managers play

A
  • Informational
  • Interpersonal
  • Decisional
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5
Q

Roles Managers play under Informational

A
  • Monitor
  • Disseminator
  • Spokesperson
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6
Q

Roles Managers play under Interpersonal

A
  • Figurehead
  • Leader
  • Liaison
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7
Q

Roles Managers play under Decisional

A
  • Entrepreneur
  • Disturbance Handler
  • Resources Allocator
  • Negotiator
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8
Q

Major Characteristics of a Manager’s job

A
  • Time is fragmented
  • Competing values and shareholder expectations
  • Job Overload
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9
Q

The core management skill of
the 21st century

A

Efficiency

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10
Q

Manager’s Responsibilities

A
  • Long-range Planning
  • Controlling
  • Environmental Scanning
  • Supervision
  • Coordinating
  • Customer relations and marketing
  • Community relations
  • Internal Counseling
  • Monitoring products and services
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11
Q

3 Types of Managerial Skills

A
  • Conceptual Skills
  • Human Resource Skills
  • Technical Skills
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12
Q

MANAGERIAL SKILLS: Ability to organize and analyze information

A

Conceptual Skills

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13
Q

MANAGERIAL SKILLS: Ability to work with people, understand employee motivation and group processes

A

Human Resource Skills

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14
Q

MANAGERIAL SKILLS:
Ability to use the tools, procedures and techniques special in their areas

A

Technical Skills

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15
Q

Managerial Skills of First line Managers

A

3 - Conceptual
2 - Human
1 - Technical

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16
Q

Managerial Skills of Middle Managers

A

1 - Conceptual
1 - Human
1 - Technical

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17
Q

Managerial Skills of Executive Managers

A

1 - Conceptual
2 - Human
3 - Technical

18
Q

Management by department

A
  1. Executive Management
  2. Middle Management
  3. First-line Management
  4. Rank and File Employees
19
Q

Who are affected by managerial decisions?

A
  • organization
  • stakeholders
20
Q

Who are the stake holders?

A
  1. Stockholders/
    Owners
  2. Employees
  3. Customers
  4. Suppliers
  5. Lenders
  6. Government
  7. Community
  8. Environment
21
Q

TRUE OR FALSE: Often characterized by complexity, incomplete information, and time constraints and there is rarely one right answer

A

TRUE

22
Q

TRUE OR FALSE: Stakeholders has the same vies, therefore always possible to satisfy everyone when weighing the consequences of every decision

A

FALSE: They have conflicting needs therefore its impossible to satisfy everyone

23
Q

TRUE OR FALSE: There is only one option when deciding.

A

FALSE: Sometimes there are multiple good options (or multiple bad options).

24
Q

TRUE OR FALSE: Managerial decision making sometimes have ethical considerations.

A

TRUE

25
Q

Two brain process information to make
decisions

A

Reflective and Reactive systems

26
Q

REFLECTIVE OR REACTIVE: Logical/ Rational

A

Reflective System

27
Q

REFLECTIVE OR REACTIVE: Best for
significant and important un-
rushed decisions

A

Reflective System

28
Q

REFLECTIVE OR REACTIVE: Quick

A

Reactive System

29
Q

LOW OR HIGH INVOLVEMENT: Items purchased more frequently, like a pack of gum or ordering office supplies

A

Low Involvement Decisions

30
Q

LOW OR HIGH INVOLVEMENT: Rare Purchases such as house or who to hire for an important position

A

High Involvement Decisions

31
Q

NONPORGRAMED OR PROGRAMED: BASED ON A WELL-UNDERSTOOD C RITERIA

A

PROGRAMMED
DECISIONS

32
Q

NONPORGRAMED OR PROGRAMED: MANAGERS CAN ESTABLISH RULES AND GUIDELINES FOR PROGRAMMED DECISIONS BASED
ON KNOWN FACT

A

PROGRAMMED
DECISIONS

33
Q

NONPORGRAMED OR PROGRAMED: DECISIONS ARE MADE QUICKLY

A

PROGRAMMED
DECISIONS

34
Q

NONPORGRAMED OR PROGRAMED: DECISIONS ARE NOVEL AND LACKED CLEAR GUIDELINES

A

NONPROGRAMMED
DECISIONS

35
Q

NONPORGRAMED OR PROGRAMED: NEED MORE TIME TO RESOLVE

A

NON
PROGRAMMED
DECISIONS

36
Q

NONPORGRAMED OR PROGRAMED: MAY NEED TO CONDUCT FURTHER
RESEARCH, COLLECT ADDITIONAL
INFORMATION, GATHER OPINIONS
AND IDEAS FROM OTHER PEOPLE AND SO ON.

A

NON
PROGRAMMED
DECISIONS

37
Q

Decision Making Process

A
  1. Recognize that a decision needs to be made
  2. Generate multiple alternatives
  3. Analyze the alternatives.
  4. Select an alternative
  5. Implement the selected alternative
  6. Evaluate its effectiveness
38
Q

Barriers to Effective Decision- Making

A
  • Bounded Rationality
  • Escalation of commitment
  • Time Constraints
  • Uncertainty
  • Personal Biases
  • Conflict
39
Q

NONPORGRAMED OR PROGRAMED: Heuristics and Satisficing

A

PROGRAMED DECISIONS

40
Q

NONPORGRAMED OR PROGRAMED: Follow the decision-making process steps

A

NONPROGRAMMED
DECISIONS

1ST YEAR PRELIM (10 decks)

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