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Flashcards in Bankforms Deck (17):
1

Autopay request

Customer request to set up on autopay

2

BankCard address Change

If outside the area the account will close within 60 days

3

Credit Bureau Dispute

We can submit the form at the time of the call, however, the customer must send a copy of the credit report before our processing department is able to

4

Due date change

inform customer change will happen 60 days, account cannot be past due,

5

Manuel Payment by phone

If no record found in Intell-A- Check

6

Name change

If the requested name is listed in ALNOVA , sen email to STOC_bankcard@bbva.com

7

Online balance transfer form

Online

8

Payment Issues

Veify how payment was made Branch, Online, Mail, Check, PBP, Provide proof of payment.

9

Point escalations

Reward department

10

Rate reduction

Account must be current, not past due and in good standing.

11

SLOC Cash advance

Use this form to process SLOC cash advances.

12

Statement request form

Verify if statement has generated in IASH,
Statement fee reminder 1-12 $7
13-24 $17
25-36 $27
37-7 years $37
IMPORTANT NOTE > We DO NOT Charge customers who live in the following States:
Delaware
Indiana
Iowa
Kansas
Louisiana
Maryland
North Carolina
Pennsylvania
South Carolina
West Virginia
Wyoming

Customer- Fax and Mail only
Branch- Email only (verify SC)

13

TBR request

Allow 24 hours to be processed

14

Transaction disputes

Customer wants to dispute a transaction that has posted on account

15

Credit balance refund

To refund customer when they have a positive balance

16

Fee waiver request

We do not refund interest charges if it was bank error
Verify IACD
If branch inquires( Refur to ONE STOP)
Name
Card Number
Date of fee
Why is the fee being waived

17

Account closure

Verify IASC if the status is CR/P
Verify address and inform they will receive letter
Re-open account before 30 days
Account will be closed by the end of the day