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BBVA > TS2 > Flashcards

Flashcards in TS2 Deck (58):
1

ICAL:

Name, SSN, Zip Code, and Phone Number

2

IAWS

Press enter beside AS to open application

3

OTG

is a system we use to view paper items that have been submitting through a customer’s account.

4

WAGN / MVER:

Verify Applicants and Co-Applicants

5

MACR:

Verify Authorized Users

6

MACV:

View Cards and Active Authorized Users

7

Branch Employee

We must obtain a Security Code of the Day from: Intranet>Important Links>S-Security Codes. Codes A,B, C, D or E. 1. Go to Portal > Atento Internet
Explorer 8 >
ephonebook.compassbnk.com

8

IAED:

Verify Authorized To Speak To

9

ACTIVATING CARD

- Result code CA , Type Notes AAME, Y to act

10

IASC-

Review the Account Status codes and use if needed.

11

Reissue Pin Number-

Result code RP, Note account.

12

WAGN (RC = AU):

Add an Authorized User

13

WAGN (RC = RU):

Remove an Authorized User

14

MAMM:

Add or Remove an Authorized To Speak To

15

MCGI:

Update Password, Social Security Number, and Birthdate

16

MCEI:

Update Employer Information

17

MCNA:

If name is not correct, confirm existing address

18

RCRD-

Request card

19

Bankcard form NAME CHANGE-

Submit form, Faxed or email card.us@bbva.com
Bankcard Forms (Address Change): Address Maintenance for all consumer accounts-CVV

20

WAGN (RC = EM):

Update Email Address

21

IASC:

Inquire account status codes

22

IAGI:

VISA View General Account Info and Statuses
The IAGI screen provides a summary of the customer’s account, including balances, payments, and overlimit/past-due information.

23

IATD:

View Disclosure Info- Rates, Limits, APRs

24

IACD:

View Eligibility for Fee Waivers, Balance Transfers

25

ICAU:

View Current Balance and Available Credit

26

IASH:

View Seven-Year History

27

MAEB:

To Verify Statement Format (TS2: MAEB)

28

IAED:

View Notes and All EVENTS (IAES) occurring on account

29

AAME:

Add Notes

30

MAMM:

Add HIGH PRIORITY Notes

31

MAME:

Update Notes

32

RCAC:

View Letters Sent by Letter ID (from IAED) retrieve CORRESID

33

WCRC:

View Letters Requested

34

MACD + MFBO:

Change Do not solicit and/or Stop Conv. Check Mail Offers

35

MASC:

Reopen a Credit Card-V9

36

IACD + WAGN (RC = AS):

Process a Save (Rate reduction) One time fee 75.00

37

ICLH:

View the Credit Limit History

38

IRSS-

Update Income. Current credit scoreType T0094 ,press f2

39

MMCL-

Confirm immediate availability type T over AUTO field

40

WAGN (RC = LR): Increase / Decrease to the Credit Limit - Credit Limit Review

Request a Manual Limit Review- WAGN, LR, AAME, Cux name, income info, amount requested and date of last limit increase or decrease. 24/48 hours. 7/10 business days letters

41

ICAU:

View Outstanding, Approved, or Declined Authorizations

42

Add a Convenience Check Authorization

(TS2: MCCH), Check authorization is provided to bank representative, wait for branch rep to advise you that it do successfully go through.

43

Add a Purchase or Cash Authorization

(TS2: ICAU) Press F2 or from wagn act VA. Authorization is provided to the cashier the cashier may contact THEIR merchant services for steps to process cash authorizations.

44

Delete an Authorization (Check Cards, and ALL Credit Cards)

Under or over $100.00
Steps to delete authorizations: TS2 procedures (ICAU), input V

45

Reset a Decline / Authorization Counter

TS2: ICAU), Change A to Y

46

IACT:

View current posted transactions after the last
Statement

47

IAPS:

View Charges for the Last 12 months (TS2: IAPS)

48

MATO:

Provides the designated term for SLOC accounts
Bankform Fast Cash for Simplified Line of Credit (SLOC)- 3% fee,mínimum $1000.00

49

Waive a Late Fee VISA and American Express

(IACH – IACD – WAGN)

50

IASH-

to see if cardholder was mailed out a statement to quote the correct fee to the client. Also advise them that information can be

51

Due Date Change (Cycle Change)

(TS2: WAGN – MAGI)

52

IADH:

Inquire Dispute History

53

WFRD:

To review transactions with the customer that Bankcard Security has flagged for possible fraud.

54

IAPH

Inquire Account Payment History last 5 payments

55

IAAP:

Viewing Automatic Payments and submitting requests

56

ITCH:

Payment allocation / INQUIRE TRANSACTION CATEGORY HISTORY

57

Report/Blocking a Card Lost / Stolen

- LS or ST , input Y for new card
U.41.X

58

IACC:

View Convenience Checks Already Issued & Stop Payments Made