Basic Rationalization

Question 1

What are the five stages in the Rationalization process?

Answer 1

1. Identify
2. Measure
3. Evaluate
4. Decide
5. Take Action

Question 2

What are used to calculate the business application score?

Answer 2

Indicator scores

Question 3

How is an Indicator Score calculated?

Answer 3

Normalized value * weightage

Question 4

T/F: For the Normalized Value, the lower the value, the better the business application is performing.

Answer 4

False - The higher the value, the better the business application is performing.

Question 5

What is the SUM of all the indicator scores for a business application for a fiscal period?

Answer 5

The application score

Question 6

Where do you navigate to in order to see all of the application scores?

Answer 6

Application Ratings > Application Scores

Question 7

How do you manually generate scores for a specific indicator for a given fiscal period?

Answer 7

Navigate to the indicator and use the menu bar to select ‘Regenerate indicator score’.

Question 8

How many levels does the Capability Hierarchy support?

a) 5
b) 6
c) 7
d) 10

Answer 8

b) 6

Question 9

What represents the lowest level in a capability hierarchy series?

Answer 9

Leaf Node

Question 10

What is used to build the hierarchy among Business Capabilities?

Answer 10

Parent field

Question 11

What is used to update the capability record including its hierarchy ID and the leaf node?

Answer 11

‘Update Capability Level and hierarchy ID’ action

Question 12

T/F: To use a manually entered hierarchy ID, update the system property use_business_capability_custom_hierarchy_id to ‘False’

Answer 12

False - It needs to be true

Question 13

What relationship type should be used when relating a Business Application to a Business Capability?

Answer 13

provided by::provides

Question 14

What is a pictorial representation of the capability based planning with capabilities shown in a hierarchy?

Answer 14

Capability Map

Question 15

What are the three base system capability indicators?

Answer 15

People
Process
Technology

Question 16

To get the cloud assessment option in the Application Portfolio Management, you must install which application?

Answer 16

Application Portfolio Management Cloud Assessment

Question 17

What represent the different strategic goals for a business application?

Answer 17

Demand Actions

Question 18

How are Demand Actions categorized?

Answer 18

Invest
Replace
Retire

Question 19

What table are Demand Actions stored in?

Answer 19

[apm_idea_action]

Question 20

T/F: Demands can be associated to MULTIPLE business applications and business capabilities.

Answer 20

True

Question 21

What dashboard provides a view of business applications and their respective scores grouped by category? This dashboard contains a configurable list view with several filtering capabilities.

Answer 21

Analyze

Question 22

What dashboard provides a Workload tab that contains a widget for number of new incidents as well as a workload trend?

Answer 22

Application 360

Question 23

What dashboard provides an Overview tab that contains an overall application score widget and an application indicator score widget?

Answer 23

Application 360

Question 24

What are the different types of sources used in indicator scores? Select all that apply.

a) Assessments
b) Custom Scripts
c) Query Conditions
d) Performance Analytics

Answer 24

ABCD

Question 25

What field represents the lowest level in the business capability hierarchy? a) Lowest Level b) Leaf Node c) Hierarchy ID d) Parent

Answer 25

b) Leaf Node

Question 26

T/F: You can associate multiple business capabilities to a single demand.

Answer 26

True

Question 27

Weather World has integrated APM with ITSM. Which of the following is recommended to associate to an incident? a) Business Application b) Business Capability c) Application Service d) Software

Answer 27

c) Application Service

Question 28

Which dashboards provide a decision-making approach to APM by identifying which business applications require focus and attention? Select all that apply. a) Application 360 b) Analyze c) Application Indicators d) Application Scores

Answer 28

AB

Question 29

What is the system name of the Data Certification Plugin? A. [com.snc.certification_v1] B. [com.snc.datacert] C. [com.snc.certification_v2] D. [com.snc.data_certification]

Answer 29

C