Fundamentals

Question 1

What is an expression of what a business does and can do?

Answer 1

Business Capability

Question 2

What is software used by business users to perform a business function?

Answer 2

Business Application

Question 3

What is a logical representation of a deployed application stack?

Answer 3

Application Service

Question 4

What is a configuration item that displays information in an organized form?

Answer 4

Information Object

Question 5

What is the new domain included in CSDM 4.0?

Answer 5

Build

Question 6

What are the four levels in the APM Maturity Model?

Answer 6

1. Applications Under Management
2. Basic Rationalization
3. Advanced Rationalization
4. Continuously Optimized Portfolio

Question 7

What level in the APM Maturity Mode is concerned with the following:

-The application lifecycle process is defined
-IT & business ownership are established
-Applications are categorized

Answer 7

Level 1

Question 8

What level of the APM Maturity Mode is concerned with the following?

-Metadata is input manually
-Category based optimization takes place
-Coarse optimization of data is achieved

Answer 8

Level 2

Question 9

What level of the APM Maturity Mode is concerned with the following:

-Broadly sourced metadata is implemented
-Multi-objective rationalization becomes possible
-Business and IT demands are integrated

Answer 9

Level 3

Question 10

What level of the APM Maturity Mode is characterized by the following:

-More in-depth data analyses and trends may play a role
-Tightly integrated Demand processes are implemented
-Regularly evolving criteria and use cases are utilized

Answer 10

Level 4

Question 11

What are the steps in the APM rationalization process?

Answer 11

1. Identify
2. Measure
3. Evaluate
4. Decide
5. Take Action

Question 12

During which phase in the APM Rationalization Process would you capture an inventory of all applications and the underlying technology platform they use?

Answer 12

Identify

Question 13

During which phase in the APM Rationalization Process would you measure the cost, risk, user satisfaction, etc. of your applications?

Answer 13

Measure

Question 14

During which phase in the APM Rationalization Process would you consider strategic value, functional fit, risk, etc.?

Answer 14

Evaluate

Question 15

During which phase in the APM Rationalization Process have tou completed the analysis and are ready to propose appropriate actions to transform the “current state” to the desired “future state” using Transitional Architecture(s)?

Answer 15

Decide

Question 16

During which phase in the APM Rationalization Process do you have a detailed analysis of a set of target applications?

Answer 16

Take Action

Question 17

What is the systematic approach to overseeing the development, deployment, and maintenance of technology with an organization?

Answer 17

Technology management

Question 18

What involves making strategic decisions about which technologies to invest in, how to allocate resources, and how to ensure that technology aligns with business goals?

Answer 18

Technology management

Question 19

What are two key components of technology management?

Answer 19

Technology Portfolio Management
Technology Reference Model

Question 20

What is the structured process for managing an organization’s collection of technologies, often referred to as its technology portfolio?

Answer 20

Technology Portfolio Management (TPM)

Question 21

What is the framework that provides a common language and structure for categorizing and organizing technologies with an organization?

Answer 21

Technology Reference Model

Question 22

What role do you need in order to access the Application 360 and Analyze dashboards?

Answer 22

APM Analyst

Question 23

What ServiceNow feature does APM integrate with to allow APM users to register new business applications?

Answer 23

Service Catalog

Question 24

Which relationship type should be used in order to relate a business application to a business capability?

Answer 24

Provided by::Provides

Question 25

What is Application Portfolio Management (APM)?

Answer 25

A framework for managing enterprise business applications and software-based services.

Question 26

An APM system uses _______________ and a _________________ for generating reports about the value of each application and the health of the IT infrastructure as a whole.

Answer 26

indicators, scoring profile

Question 27

What is the guiding framework the project team should use to design the APM architecture?

Answer 27

Common Services Data Model (CSDM)

Question 28

CSDM introduces the _____________________, which is a key connection point between business applications and other entities in the ServiceNow platform.

Answer 28

Application Service entity

Question 29

What Domain bridges the gap between Design & Manage Technical Services domains?

Answer 29

Build

Question 30

The new Build Domain in CSDM includes a table for what component?

Answer 30

Software Development Lifecycle (SDLC)

Question 31

What domain gives visibility to logical development details of applications utilized by the business?

Answer 31

Build

Question 32

T/F: ServiceNow DevOps product is required to use the SDLC table.

Answer 32

False

Question 33

Application Portfolio Management provides key capabilities to prioritize investments in an application portfolio based on data such as: (Select all that apply) a) Risk b) Feasibility c) Value d) Strategy e) Costs

Answer 33

ACE

Question 34

Which of these is not a usage for Application Portfolio Management? a) Maintain and support multiple applications in an environment b) Reduce event noise, increases value from existing tools, helps IT understand the root cause, and improves service availability. c) Identify technical gaps in supporting business services d) Visualize risk and navigate significant environment changes

Answer 34

B

Question 35

Who takes a company's business strategy and defines an IT systems architecture to support that strategy?

Answer 35

Enterprise Architect

Question 36

There is no single repository of applications. Applications are tracked in multiple spreadsheets. What's the solution?

Answer 36

A single centralized system stores the applications inventory and all related data.

Question 37

There is no single definition of an application. For example - is SAP an application? What's the solution?

Answer 37

APM provides an unambiguous definition of a business application.

Question 38

The business value provided by an application is too subjective. What's the solution?

Answer 38

Arrive at the business value created by an application using data points (objective assessment).

Question 39

There are too many business applications in the enterprise. What's the solution?

Answer 39

Use the objective assessments to rationalize your application portfolio. Decide which applications to retire, replace, or invest in.

Question 40

There is pressure to cut down the IT application budgets.

Answer 40

With APM, you can create programs to track application rationalization efforts.

Question 41

What level in the APM Maturity Model is concerned with having applications under management in a trustworthy single system of record? a) Level 1 b) Level 2 c) Level 3 d) Level 4

Answer 41

A

Question 42

What level in the APM Maturity Model allows for basic rationalization, where human input and manual analysis is leveraged to create simple goals? a) Level 1 b) Level 2 c) Level 3 d) Level 4

Answer 42

B

Question 43

What level in the APM Maturity Model leverages the power of the ServiceNow platform, utilizing built-in associations and relationships to create more powerful analysis? a) Level 1 b) Level 2 c) Level 3 d) Level 4

Answer 43

C

Question 44

What level in the APM Maturity Model is characterized as being where users reach continuous improvement mode? a) Level 1 b) Level 2 c) Level 3 d) Level 4

Answer 44

D

Question 45

What involves evaluating, selecting, prioritizing, and overseeing various technologies to align them with business objectives?

Answer 45

Technology Portfolio Management

Question 46

What are the key steps in Technology Portfolio Management?

Answer 46

1. Technology Identification and Assessment 2. Prioritization and Selection 3. Resource Allocation 4. Implementation and Integration 5. Monitoring and Evaluation 6. Portfolio Optimization

Question 47

What key step in Technology Portfolio Management is this? Identify the range of technologies available and assess their potential benefits and risks. This involves considering factors such as functionality, cost, scalability, and compatibility with existing systems.

Answer 47

Technology Identification and Assessment

Question 48

What key step in Technology Portfolio Management is this? Allocate resources, including budget, personnel, and time, to support the selected technologies. This involves balancing short-term needs with long-term strategic goals.

Answer 48

Resource Allocation

Question 49

What key step in Technology Portfolio Management is this? Evaluate the technologies based on their strategic importance and potential impact on the organization. Prioritize those that offer the most value and align with business goals.

Answer 49

Prioritization and Selection

Question 50

What key step in Technology Portfolio Management is this? Plan and execute the deployment of selected technologies, ensuring they integrate smoothly with existing systems and processes.

Answer 50

Implementation and Integration

Question 51

What key step in Technology Portfolio Management is this? Continuously monitor the performance and impact of technologies within the portfolio. This includes tracking key performance indicators (KPIs) and making adjustments as needed.

Answer 51

Monitoring and Evaluation

Question 52

What key step in Technology Portfolio Management is this? Periodically review the technology portfolio to ensure it remains aligned with changing business priorities. This may involve retiring outdated technologies or adopting new ones.

Answer 52

Portfolio Optimization

Question 53

What are the key components in the Technology Reference Model?

Answer 53

Architectural Layers Standards and Guidelines Technology Taxonomy Interoperability and Integration

Question 54

What key component in the Technology Reference Model is this referring to? TRM typically divides technologies into layers based on their functions. For example, it may include layers for hardware, software, data, and communication.

Answer 54

Architectural Layers

Question 55

What key component in the Technology Reference Model is this referring to? TRM defines standards and guidelines for each layer to ensure consistency and compatibility among technologies. This includes protocols, interfaces, and best practices.

Answer 55

Standards and Guidelines

Question 56

What key component in the Technology Reference Model is this referring to? It categorizes technologies based on their characteristics and usage. This helps in classifying and organizing the technology portfolio.

Answer 56

Technology Taxonomy

Question 57

What key component in the Technology Reference Model is this referring to? TRM provides guidance on how technologies from different layers can work together and be integrated to create a cohesive technological ecosystem.

Answer 57

Interoperability and Integration

Question 58

What are the benefits to Technology Reference Model (TRM)?

Answer 58

Standardization Risk Mitigation Cost Efficiency Alignment with Business Goals

Question 59

What problems can be solved by the ServiceNow APM application? Select all that apply. a) Employees using applications incorrectly b) Pressure to cut down the IT application budget c) Too many business applications to track d) No single repository of applications e) Business value provided by an application is too subjective f) Too many employees with personal computers

Answer 59

BCDE

Question 60

Which type of stakeholder is responsible for taking an organizations business strategy and defining an IT systems architecture to support that strategy? a) IT Leadership b) Enterprise Architect c) IT Operations d) Application Owners

Answer 60

B

Question 61

What framework is the APM Portal aligned to? a) FEAF (Federal Enterprise Architecture Framework) b) Zachman Framework c) Gartner’s Enterprise Architecture Framework d) The Open Group Architecture Framework (TOGAF)

Answer 61

D

Question 62

What four levels is TOGAF modeled at?

Answer 62

Business Application Data Technology

Question 63

What portal acts as a starting point to understanding IT from a business point of view? This portal is used to capture enterprise strategies, business unit strategies, goals and capabilities.

Answer 63

Business Planning Portal

Question 64

What relationship is used with a Business Capability?

Answer 64

Provides (Child)... Provided by::Provides

Question 65

What relationship is used with an Application Service?

Answer 65

Consumes (Parent)... Consumes::Consumed by

Question 66

What relationship is used with an Information Object?

Answer 66

Uses::Used by

Question 67

What relationship is used with a Business Application?

Answer 67

Interfaced by::Interfaces

Question 68

What plugin is required to access the dashboard at Application Portfolio Management > Application Portfolio Analysis

Answer 68

Performance Analytics - Content Pack - Application Portfolio Management (com.snc.pa.apm)

Question 69

Where do you access the Application Assessment dashboard?

Answer 69

Application Portfolio Management > Application Portfolio Analysis > Dashboard

Question 70

What dashboard provides an overview of reports on the performance of business applications, including trends and indicators over different fiscal periods?

Answer 70

Application Assessment dashboard

Question 71

What dashboard provides several standard reports to help visualize your application portfolio inventory?

Answer 71

Enterprise Architecture Workspace dashboard Workspaces > Enterprise Architecture Workspace

Question 72

Which role do you need in order to access the Application 360 and Analyze dashboards? a) APM User b) APM Admin c) APM Analyst d) Sys Admin

Answer 72

C - APM Analyst (sn_apm.apm_analyst)

Question 73

What plugins are required to export report to Microsoft Powerpoint?

Answer 73

Export to PowerPoint for Application Portfolio Management plugin (com.snc.apm_ppt_export) Export to PowerPoint (com.snc.sn_ppt_export)

Question 74

What ServiceNow feature does APM integrate with to allow APM users to register new business applications? a) Service Catalog b) Incident Management c) Project & Portfolio Management d) Discovery

Answer 74

A

Question 75

Which relationship type should be used in order to relate a business application to a business capability? a) Provided by::Provides b) Consumes::Consumed by c) Uses::Used by d) None of the above

Answer 75

A