Book 101

Question 1

The science that looks at how individuals perform work and what body movements, tools and equipment benefit the health and comfort of the nail professional and the client is called:

Answer 1

Ergonomics

Question 2

Prevent neck strain by:

a. not reaching overhead for supplies
b. sitting in a chair with legs crossed
c. twisting your body to get closer to a client
d. bending forward when performing a service

Answer 2

a. not reaching overhead for supplies

Question 3

A general recommendation to help a nail professional prevent neck and back problems include:

a. sitting with legs cross
b. properly adjusting chair height
c. bending at waist while lifting heavy objects
d. standing with feet spread beyond hip width

Answer 3

b. properly adjusting chair height

Question 4

When sitting in a chair, feet should be flat on the floor and knees should create a:

Answer 4

90 degree angle

Question 5

What condition occurs when tendons become inflamed?

Answer 5

Tendonitis

Question 6

Inflammation of what can cause a pinched nerve in the wrist resulting in carpal tunnel syndrome?

Answer 6

Tendons

Question 7

All of the following movements can cause hand and wrist problems EXCEPT:

a. gripping with force
b. bending the wrist frequently
c. repeating a motion over and over
d. holding and using tools correctly

Answer 7

d. holding and using tools correctly

Question 8

What can help prevent a repetitive strain injury (RSI)?

a. sitting for a long time
b. standing for a long time
c. using proper equipment
d. repeating a motion over and over

Answer 8

c. using proper equipment

Question 9

An inflammation of the fluid sac that lies between a tendon and skin or bone is called:

Answer 9

Bursitis

Question 10

What is recommended to help prevent shoulder problems?

Answer 10

Do range-of-motion exercises for arms and shoulders

Question 11

How many hours of sleep are required for most people to function properly and avoid fatigue?

Answer 11

6-8 hours

Question 12

What guideline can help improve your sleep?

Answer 12

Having a consistent bedtime and wakeup time

Question 13

What activity helps maintain healthy nails and skin by stimulating blood circulation in the body?

Answer 13

Exercise

Question 14

All of the following tips can help to manage stress EXCEPT:

a. asking for help
b. getting regular exercise
c. avoiding getting organised
d. practicing deep breathing

Answer 14

c. avoid getting organised

Question 15

What is an example of a lean protein that could be included as part of a healthy diet?

Answer 15

Poultry

Question 16

Which nutrient should account for 45%-65% of an adequate daily diet?

Answer 16

Complex carbohydrates

Question 17

What is a benefit of water to the body?

a. dry, sallow skin
b. aches and pains
c. transports nutrients
d. fatigue and irritability

Answer 17

c. transports nutrients

Question 18

An individual’s system for maintaining cleanliness and health is known as:

Answer 18

Personal hygiene

Question 19

Healthy, glowing skin is equally dependent on all of the following items EXCEPT:

a. rest
b. exercise
c. good nutrition
d. lack of sleep

Answer 19

d. lack of sleep

Question 20

Keeping your back against the back of the chair, with your feet on the floor are key points in having:

Answer 20

Good posture

Question 21

Eye contact, facial expressions and posture are all examples of:

Answer 21

Nonverbal communication

Question 22

Leaning forward during a conversation might communicate:

Answer 22

“I’m interested in what you are saying.”

Question 23

The nearness of another person’s personal space is known as:

Answer 23

Proximity

Question 24

The tone or inflection of your voice, level and rate of speech all play a role in:

Answer 24

Verbal communication

Question 25

Which of the following descriptions is true when speaking with clarity? a. less is more b. change the subject often c. the more words the better d. focus in unimportant details

Answer 25

a. less is more

Question 26

Pronouncing words clearly, precisely and accurately is referred to as:

Answer 26

Enunciation

Question 27

The tempo used during a verbal exchange is called the:

Answer 27

Rate

Question 28

Being truthful without offending someone is known as:

Answer 28

Tact

Question 29

Using a prompting comment such as "go on," is an example of a listening strategy called:

Answer 29

Respond

Question 30

Translating what you heard into your own words is referred to as:

Answer 30

Paraphrasing

Question 31

Paraphrasing what a client has told you is a good:

Answer 31

Listening habit

Question 32

Adjusting your behaviour to ensure your messages are being understood, and adapting your approach, is referred to as:

Answer 32

Flexing

Question 33

All of the following topics are considered controversial for discussion with the client EXCEPT: a. religion b. politics c. home care needs d. personal problems

Answer 33

c. home care needs

Question 34

Practicing good manners in the workplace is referred to as:

Answer 34

Professional etiquette

Question 35

Not making assumptions about people based on appearances reflects the use of:

Answer 35

Respect

Question 36

If a person matches their actions with their words, it is an example of:

Answer 36

Integrity

Question 37

Preserving through difficult times is an example of:

Answer 37

Commitment

Question 38

As soon as you notice a discussion is getting off-track, you should:

Answer 38

Bring it back to the main issue

Question 39

The scheduling concern of a client arriving early can be addressed by:

Answer 39

Telling the client how long before the service will begin

Question 40

No-show clients can be handled with all of the following strategies EXCEPT: a. making reminder calls ahead of time b. informing client of cancellation policy c. never discussing the missed appointment d. offering other available appointment times

Answer 40

c. never discussing the missed appointment

Question 41

An outward reflection of your inner feelings, thoughts, attitudes and values defines your:

Answer 41

Personality

Question 42

After performing a service with a difficult client, Diana vents her frustration to other clients. Which of the following terms identifies Diana's display of emotions? a. skill b. habit c. belief d. attitude

Answer 42

d. attitude

Question 43

A routine behaviour that is repeated regularly and tends to occur unconsciously is known as a:

Answer 43

Habit

Question 44

A deep admiration for someone or something is referred to as:

Answer 44

Respect

Question 45

All of the following statements describe methods to build self-respect EXCEPT: a. resisting negative influences b. accepting and embracing change c. seeking out other positive people d. feeling down about yourself and others

Answer 45

d. feeling down about yourself and others

Question 46

When a professional is able to keep their emotions in check in the workplace they are showing:

Answer 46

Emotional balance

Question 47

The feeling that two people have for one another that feeds each person's need to feel valued is known as:

Answer 47

Mutual respect

Question 48

A polite behaviour that shows respect for other people is called:

Answer 48

Courtesy

Question 49

Proper conduct in relationships with your employer, co-workers and clients is known as:

Answer 49

Professional ethics

Question 50

Which of the following responsibilities would NOT be found in the professional code of ethics? a. failure to fulfil obligations B C'.d. D

Answer 50

a. failure to fulfil obligations

Question 51

Integrity in simple terms could be described as:

Answer 51

Doing the right thing

Question 52

An effective way to build trust is to:

Answer 52

Communicate in open, honest ways

Question 53

All of the following are trust-busters in a work environment EXCEPT: a. integrity b. insincerity c. poor work ethic d. self-absorbed behaviour

Answer 53

a. integrity

Question 54

Negative aspects of ourself that we're unaware of but others can see are refered to as:

Answer 54

Blind spots

Question 55

What term describes a pledge to a course of action?

Answer 55

Commitment

Question 56

Meeting life's new challenges can be assisted by focusing __________ on ______

Answer 56

Attention on goals

Question 57

Resilience is developed by solving problems and learning from:

Answer 57

Mistakes

Question 58

The ability to adapt or respond to change is called:

Answer 58

Flexibility

Question 59

Persistence means:

Answer 59

Staying the course, not giving up

Question 60

Which of the following statements describes what to consider first when persisting through a setback? a. refocus action b. stay the course c. face the problem d. choose alternative plans

Answer 60

c. face the problem