Book 3: 8-19 - "Technical Communications"

Question 1

One of best practices for writing SOPs is to:
Select one:

A. Allow all workers an opportunity to write a SOP

B. Use text based format only

C. Put it to use as soon as it is written

D. Use a standardized template

Answer 1

D. Use a standardized template

Question 2

One of the key components of a maintenance management system is:

Select one:

A. Keeping the budget a secret so people don’t spend money

B. Emergency shutdowns

C. An inventory program

D. Ensuring the talk button is not held down

Answer 2

C. An inventory program

Question 3

One of the key essential components for a Maintenance Management System (MMS) is:
Select one:

A. Prevention of unforeseen breakdowns

B. A system to issue work orders

C. A system to issue safe work permit

D. Pre-purchase materials and equipment including for unplanned projects

Answer 3

B. A system to issue work orders

Question 4

Two-Way Radios are used when:

Select one:

A. Communicating in long distance

B. Private conversation is important

C. In an emergency situation

D. Repeater(s) are installed

Answer 4

C. In an emergency situation

Question 5

One of the key elements for effective human communication is:

Select one:

A. It must be in clear written form

B. About providing one-way information

C. Best with a group of people

D. It requires a minimum of two people

Answer 5

D. It requires a minimum of two people

Question 6

One of the main advantages of written communication is:
Select one:

A. It can be delivered in the shortest time

B. The subject line can say it all

C. That it can be proof read and edited

D. Immediate feedback from the recipients

Answer 6

C. That it can be proof read and edited

Question 7

One of the commonly accepted document control best practices is to:

Select one:

A. Securely stored documents in the personal drive of the designated document control officer

B. Have limited circulation of printed copies

C. Store controlled documents in multiple locations

D. Keep outdated documents for future reference

Answer 7

B. Have limited circulation of printed copies

Question 8

When using a two-way radio, what do you say when you’ve heard the message but need to put the caller on hold?

Select one:

A. Come again

B. Roger that

C. Standby

D. Copy that

Answer 8

C. Standby

Question 9

One of the main types of maintenance is:
Select one:

A. Two ways radios

B. QMS

C. Preventative

D. SOP’s

Answer 9

C. Preventative

Question 10

Which of these is a reason to NOT use standard operating procedures (SOP)?
Select one:

A. Consistent implementation of a procedure

B. Reduce possibility of miscommunication

C. Use as a checklist for internal or external auditing

D. Allow operators to use their own methods of a procedure

Answer 10

D. Allow operators to use their own methods of a procedure

Question 11

Which of these is a normal type of maintenance
Select one:

A. New construction

B. Preventative maintenance

C. Personal maintenance

D. Panic maintenance

Answer 11

B. Preventative maintenance

Question 12

One of the main advantages of verbal communication is:

Select one:

A. Talking to people the other side of the office

B. It takes longer to process the wording than written communication

C. Immediate feedback and clarification

D. There is a permanent record of the communication

Answer 12

C. Immediate feedback and clarification

Question 13

One of the main advantages of written communication is:
Select one:

A. The subject line can say it all

B. It reduces the possibility of misinterpretation

C. Immediate feedback from the recipients

D. It can be delivered in the shortest time

Answer 13

B. It reduces the possibility of misinterpretation

Question 14

Which of these is a key component to MMS (maintenance management system)?
Select one:

A. Well-stocked toolboxes

B. On call contractors

C. A maintenance manager

D. Work order system

Answer 14

D. Work order system

Question 15

Which form of communication is preferred in the workplace?
Select one:

A. Written

B. Verbal

C. Radio

D. Personal

Answer 15

A. Written

Question 16

In comparing the two common communication methods, written communication is more effectively used when:

Select one:

A. An immediate response is required

B. A record of the communication is required

C. In emergency situations

D. There is less time to prepare

Answer 16

B. A record of the communication is required

Question 17

Types of maintenance is classified in the following categories:
Select one:

A. Notification, Submission, Review, and Approval

B. Procurement, Inventory, Estimated, and Planned

C. Completion, Projection, Extension, and Considerations

D. Routine, Preventative, Projects, and Emergency

Answer 17

D. Routine, Preventative, Projects, and Emergency

Question 18

An SOP is used to:
Select one:

A. Keep track of maintenance costs

B. Develop PFDs and P&IDs

C. Make sure each operator runs equipment in a consistently safe and efficient manner

D. Help plan equipment maintenance activities

Answer 18

C. Make sure each operator runs equipment in a consistently safe and efficient manner

Question 19

If you understand instructions given over a two-way radio, you should respond with
Select one:

A. “Roger That”

B. “Over and Out”

C. “Affirmative”

D. “Loud and Clear”

Answer 19

A. “Roger That”

Question 20

One of the best practices for writing SOPs is to:
Select one:

A. Eliminates to the needs for safe work permits

B. To ensure compliance with government regulations

C. To maintain accurate contact information of service providers

D. To collect budgeting information for future reference

Answer 20

B. To ensure compliance with government regulations