Booklet 8- People In Organisations

Question 1

Functional area

Answer 1

Departments within an organisation

Question 2

Human resources

Answer 2

Right personnel into the right job at the right time.

Question 3

Why do businesses use flexible working?

Answer 3

• employees are more satisfied

* workforce is flexible to meet change in demands

Question 4

Flexible hours

Answer 4

Agreed number of hours- core hours must be worked and the remainder can be flexible.

Question 5

Home working

Answer 5

Working from home.

Businesses benefit by a reduction in over head costs (office)

Question 6

Part time

Answer 6

Increasingly common and gain more hours in busy times.

Question 7

Temporary

Answer 7

Working for a certain period of time.

Question 8

Job sharing

Answer 8

2 people sharing the same job.

Question 9

Multi skilling

Answer 9

Training workforce to be able to work effectively across wider range of tasks.

Question 10

Zero hour contracts

Answer 10

Available for work but not guaranteed hours.

Question 11

Hot desking

Answer 11

Employee has no fixed work space within an office environment

Question 12

Advantages of flexible working to employer

Answer 12

• don’t have to rent office space
• save money on staff when don’t need them
• can quickly cover staff if multi skilled

Question 13

Disadvantages of flexible working to employer

Answer 13

• can be hard to find people wanting less hours
• if homeworkers may not be able to do the work to a high standards.
• temporary workers are less likely to show commitment.

Question 14

Advantages of flexible working to employees

Answer 14

• fit around your lifestyle
• temps may lead to a job
• less stressful
• multi skilled more motivated

Question 15

Disadvantages of flexible working to employees

Answer 15

• not always guaranteed hours if zero
• if inflexible may lose work
• can get distracted if home working

Question 16

How has technology impacted on working practices

Answer 16

• training done online
• communication through Skype
• jobs done by robot/ machines
• created jobs

Question 17

Workforce planning

Answer 17

Having the right number of worker with the right skills at the right time in the right place.

Question 18

Skills audit

Answer 18

Looking at the current skills of staff and seeing if there are any gaps based on future requirements

Question 19

What influences workforce planning

Answer 19

• technology change
• business objectives
• labour market changes

Question 20

Benefits of workforce planning

Answer 20

• can see how many employees are needed
• manage stage performance and absence
• manage employment expenses

Question 21

The recruitment process

Answer 21

1) job analysis
2) job description
3) person specification
4) job advert
5) shortlist
6) interview

Question 22

Job analysis

Answer 22

What does the job entails

Question 23

Job description

Answer 23

A detailed explanation of responsibilities

Question 24

Person specification

Answer 24

Sets out the qualifications, skills, experience and personal attributes.

Question 25

Job advert

Answer 25

Some use recruitment agencies, or online applications on the websites.

Question 26

Short list

Answer 26

Sit down with all applications and narrow it down.

Question 27

Interview

Answer 27

Different forms, individuals, group individuals.

Question 28

Advantages of internal recruitment

Answer 28

* faster as don't have to advertise * boosts staff motivation as can promote * they already know the company well

Question 29

Disadvantages of internal recruitment

Answer 29

* creates another vacancy * less new ideas * can cause resentment

Question 30

Advantages of external recruitment

Answer 30

* new skills and ideas | * wider choice

Question 31

Disadvantages of external recruitment

Answer 31

* time training * time/cost consuming * take a while to adapt to new business

Question 32

Telephone interview

Answer 32

Held over the phone usually by the human resources all arguments •cost affective BUT •can lie as can't read body language

Question 33

Work trails

Answer 33

Way of trying out a potential employee before offering the job.

Question 34

Personality tests

Answer 34

A way of assessing a persons personality in a structural way.

Question 35

An introduction process

Answer 35

An introduction to the company and the job

Question 36

On the job training

Answer 36

Training done on the job by learning through sitting with a more experienced member of staff.

Question 37

Benefits of on the job training

Answer 37

* low cost * no disruption through work absence * training is relevant to job

Question 38

Drawbacks to on the job training

Answer 38

* costly as paying 2 * time lost as person helping train * reduction in quality as trainee completes work

Question 39

Off the job training

Answer 39

Training can be away from the job where the employee attends college or a training course

Question 40

Benefits of off the job

Answer 40

* new ideas to take to the work place * gain worthwhile qualifications * wider range of skills

Question 41

Drawbacks of off the job training

Answer 41

* expensive course | * more employable because of training and can move company

Question 42

Retaining

Answer 42

Training is an ongoing process, employees often needed to be retained to cope with change in demand.

Question 43

Apprenterships

Answer 43

Formal agreements between an employer and a young employers.

Question 44

Why do business train their staff?

Answer 44

* training creates flexibility * motivates workers * high quality staff * job enrichment * job enlargement

Question 45

Appraisal

Answer 45

Performance related pay that's a review and target setting meeting with your line management.

Question 46

Benefits of appraisal

Answer 46

* recognition * identifies training needs * enables bonus' to be earned * can see if working to business expect ions

Question 47

Drawbacks of appraisal

Answer 47

* puts managers in difficult position * some managers may abuse power * time consuming * pressures on staff * if unrealistic can be demotivating