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HM Advancement - Blakeslee > BUMEDINST 6300.10B Customer Relations Program > Flashcards

BUMEDINST 6300.10B Customer Relations Program Flashcards

1
Q

What is the abbreviation CRP?

A

Customer Relations Program

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2
Q

What is the abbreviation TPG?

A

Target Performance Goals

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3
Q

When are Target Performance Goals(TPGs) developed?

A

During the Bureau of Medicine and Surgery Strategic Planning and review process

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4
Q

How often are Target Performance Goals(TPGs) measured?

A

On an annual basis

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5
Q

What is BUMED-M81?

A

BUMED Plans, Analysis and Evaluation

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6
Q

What is BUMED-M5?

A

Office of Strategy and Management

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7
Q

What is BUMED-M3?

A

Deputy Chief, Medical Operations

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8
Q

What is the abbreviation PI?

A

Process improvement

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9
Q

Who is responsible for developing CRP program objectives, goals and policies for Navy medical and dental facilities to implement?

A

Deputy Chief, Medical Operations (BUMED-M3)

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10
Q

What is the abbreviation CRR?

A

Customer Relations Representative

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11
Q

What is the abbreviation CRO?

A

Customer Relations Officer

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12
Q

What is the abbreviation DCAO??

A

Debt Collection Assistance Officer

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13
Q

What is the abbreviation HBA?

A

Health Benefits Advisor

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14
Q

What is the abbreviation OFML?

A

Operational Fleet Medical Liaison

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15
Q

What is the abbreviation RAO?

A

Retiree Activities Office

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16
Q

What is the abbreviation TSC?

A

TRICARE Service Center

17
Q

Who is the principal point of contact ensuring the day to day execution of the Navy Medicine Customer Relations Program(CRP)?

A

the Customer Relations Officer (CRO)

18
Q

How often should the Customer Relations Officer(CRO) receive reports on customer relations issues from CRP personnel?

A

Quarterly

19
Q

What committee must the Customer Relations Officer(CRO) participate in?

A

Risk Management Committee

20
Q

Who is the unit point of contact that coordinates with the unit’s leadership regarding the day-to-day execution of the Navy Medicine CRP?

A

Customer Relations Representative (CRR)

21
Q

Who must the Customer Relations Representative(CRR) provide reports on the unit’s customer relation issues? How often must they provide the reports?

A

To the CRO, Quarterly

22
Q

What is the abbreviation MCSC?

A

Managed Care Support Contractor

23
Q

Who serves as an interface between the MTF and the operational forces?

A

Operational Forces Medical Liaison (OFML)

24
Q

What are some items tracked by the Operational Forces Medical Liaison (OFML)?

A

Admissions, Dispositions, medical boards, limited duty boards, medical hold personnel and medical evacuations

25
Q

What office serves as a liaison between the retiree community, their families, and the Military Health System? Who staffs the office?

A

Retired Activities Offices (RAO)

Staffed by retiree volunteers

HM Advancement - Blakeslee (52 decks)

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