C846-4 Flashcards
Every organization is directed by a(n) ____________
Governing Body
The ______________ is accountable for the organization’s compliance with policies and external regulations.
Governing Body
_____________ is a system by which an organization is directed and controlled.
Governance
Governance is realized through the following activities:
Evaluate
Direct
Monitor
The _____________ of an organization maintains oversight of the SVS.
Governing Body
What represents options or possibilities to add value for stakeholders or otherwise improve the organization?
Opportunity
What is the need or desire for products and services among internal and external consumers.
Demand
Organizational Governance, Service Management, Continual Improvement, and the Organization’s Capabilities and Resources are examples of ______________.
Elements
What describes how all components and activities of the organization work together as a system to enable value creation?
ITIL SVS
What are recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure referred to as?
Guiding Principles
A set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization.
Service Value Chain
Sets of organizational resources designed for performing work or accomplishing an objective.
Practices
A recurring organizational activity performed at all levels to ensure that an organization’s performance always meets stakeholders’ expectations.
Continual Improvement
What is the purpose of the SVS?
To ensure that the organization continually co-creates value with all stakeholders through the use and management of products and services.
One of the biggest challenges an organization can face when trying to work effectively and efficiently with a shared vision is the presence of organizational _________.
Silos
