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C846 > C846-5 > Flashcards

C846-5 Flashcards

1
Q

The central element of the SVS

A

Service Value Chain

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2
Q

An operating model which outlines the key activities required to respond to demand and facilitate value realization through the creation and management of products and services.

A

Service Value Chain

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3
Q

What are the six Value Chain activities

A 
Plan
Improve
Engage
Design and Transition
Obtain/Build
Deliver and Support
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4
Q

What represents the steps an organization takes in the creation of value?

A

The Six Value Chain activities

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5
Q

Do the six value chain activities transform inputs into outputs?

A

Yes

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6
Q

All incoming and outgoing transactions with parties external to the value chain are performed via _______

A

Engage

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7
Q

All resources are obtained through

A

Obtain/Build

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8
Q

Planning at all levels is performed via

A

Plan

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9
Q

Improvements at all levels are initiated and managed via _______.

A

Improve

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10
Q

Specific combinations of activities and practices. Each one is designed for a particular scenario.

A

Service Value Stream

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11
Q

To carry out a certain task or respond to a particular situation, organizations create ____________

A

Service Value Streams

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12
Q

What combines practices and value chain activities in various ways to improve products and services and increase potential value for the consumers and the organization.

A

Value Streams

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13
Q

A test implementation of a service with a limited scope in a live environment

A

Pilot

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14
Q

What proclaimed new approaches to software development, and valued customer experience, collaboration, and rapid changes over detailed planning and documentation, controls, and requirements?

A

Agile Manifesto

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15
Q

All service management activities should continually ________, _________, and __________ feedback.

A

Provide
Collect
Process

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16
Q

Which activity is to ensure a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across the organization?

A

Plan

17
Q

Which activity is to ensure continental improvement of products, services, and practices across all value chain activities and the four dimensions of service management?

A

Improve

18
Q

Which activity is to provide a good understanding of stakeholder needs, transparency, and continual engagement and good relationships with all stakeholders.

A

Engage

19
Q

Which activity is to ensure that products and services continually meet stakeholder expectations for quality, costs, and time to market?

A

Design and Transition

20
Q

Which activity is to ensure service components are available when and where they are needed, and meet agreed specifications

A

Obtain/Build

21
Q

Which activity is to ensure that services are delivered and supported according to agreed specifications and stakeholders’ expectations

A

Deliver and Support

C846 (6 decks)

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