C846-7 (General Management Practices)

Question 1

Provides an understanding of all the different elements that make up an organization and how those elements interrelate, enabling the organization to effectively achieve its current and future objectives.

Answer 1

Architecture Management

Question 2

Which General Management practice provides the principles, standards, and tools that enable an organization to manage complex changes in a structured and Agile way?

Answer 2

Architecture Management

Question 3

Architecture Domains:

Answer 3

Business Architecture
Service Architecture
Information Architecture
Technology Architecture
Environment Architecture

Question 4

Which architecture domain allows the organization to look at its capabilities in terms of how they align with all the detailed activities required to create value for the organization and its customers?

Answer 4

Business Architecture

Question 5

What describes the transformation from current to future state to achieve the organization’s strategy?

Answer 5

Roadmap

Question 6

Which architecture domain gives the organization a view of all the services it provides, including interactions between the services and service models that describe the structure and the dynamics of each service?

Answer 6

Service Architecture

Question 7

What can be used as a template or blueprint for multiple services?

Answer 7

Service Architecture

Question 8

Which architecture domain describes the logical and physical data assets of the organization and the data management resources?

Answer 8

Information System Architecture

Question 9

What is the basis for decision making?

Answer 9

Information

Question 10

Which architecture domain defines the software and hardware infrastructure needed to support the portfolio of products and services?

Answer 10

Technology Architecture

Question 11

Which architecture domain describes the external factors impacting the organization and the drivers for changes?

Answer 11

Environmental Architecture

Question 12

Is practice involved in all value chain activities?

Answer 12

Yes

Question 13

Which value chain activities is architecture management most instrumental in?

Answer 13

Plan
Improve
Design and Transition

Question 14

The practice of protecting an organization by understanding and managing risks to the confidentiality, integrity, and available of information.

Answer 14

Information Security Management

Question 15

The practice of establishing and nurturing links between an organization and its stakeholders at strategic and tactical levels.

Answer 15

Relationship Management

Question 16

The practice of ensuring that an organization’s suppliers and their performance levels are managed appropriately to support the provision of seamless quality products and services.

Answer 16

Supplier Management

Question 17

The practice of planning and managing the full lifecycle of all IT assets.

Answer 17

IT Asset Management

Question 18

The practice of systematically observing services and service components, and recording and reporting selected changes of state.

Answer 18

Monitoring and Event Management

Question 19

The practice of making new and changed services and features available for use.

Answer 19

Release management

Question 20

The practice of ensuring that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where needed.

Answer 20

Service Configuration Management

Question 21

The practice of moving new or changed hardware, software, documentation, processes, or any other service component to live environments.

Answer 21

Deployment Management

Question 22

The practice of aligning an organization’s practices and services with changing business needs through the ongoing identification and improvement of all elements involved in the effective management of products and services.

Answer 22

Continual Improvement

Question 23

The practice of ensuring that risks are properly assessed, authorizing changes to proceed and managing a change schedule in order to maximize the number of successful service and product changes.

Answer 23

Change Enablement

Question 24

The practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.

Answer 24

Incident Management

Question 25

The practice of reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.

Answer 25

Problem Management

Question 26

The practice of supporting the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner.

Answer 26

Service Request Management

Question 27

The point of communication between the service provider and all its users.

Answer 27

Service Desk

Question 28

The practice of setting clear business-based targets for service performance so that the delivery of a service can by properly assessed, monitored, and managed against these targets.

Answer 28

Service Level Management

Question 29

Any financially valuable component that can contribute to the delivery of an IT product or service.

Answer 29

IT asset

Question 30

Any change of state that has significance for the management of a service or other configuration items.

Answer 30

Event

Question 31

C.I.

Answer 31

Configuration Item

Question 32

Any component that needs to be managed in order to deliver an IT service

Answer 32

Configuration Item (C.I.)

Question 33

The addition, modification, or removal of anything that could have a direct or indirect effect on services.

Answer 33

Change

Question 34

An unplanned interruption to a service or reduction in the quality of a service.

Answer 34

Incident

Question 35

A cause, or potential cause, of one or more incidents.

Answer 35

Problem

Question 36

A problem that has been analyzed but has not been resolved.

Answer 36

Known Error