CASINO

Question 1

1. Which of the following reasons makes a casino claim necessary?
   a. Claims that the winnings were not paid.
   b. Claims that a bet was not returned.
   c. Claims from games that experienced some sort of error that is costing them/or the casino money.
   d. All of the above

Answer 1

d. All of the above

https://confluence.itspty.com/display/PSKB/How+to+Review+a+Casino+Claim

Question 2

2. If a player provides a valid reason for a Live Casino Alias change, what needs to be considered before escalating?
   a. Player must provide 3 new names (max of 8 letters, no symbols or spaces)
   b. Alias cannot link to real information or social media.
   c. Players cannot change names on Fresh Deck.
   d. All of the above.

Answer 2

d. All of the above.

https://confluence.itspty.com/display/PSKB/Live+Casino+Claims+SOP

Question 3

3. Which vendors do not allow players to see their Round IDs?
   a. Bgaming, Dragon Gaming, ViG, Freshdeck.
   b. Betsoft/Nucleus, Arrow, Bgaming, ViG.
   c. ViG, Freshdeck, PureRnG, BetGamesTv.
   d. Bgaming, Betsoft/Nucleus, Rival, Arrow.

Answer 3

d. Bgaming, Betsoft/Nucleus, Rival, Arrow.

https://confluence.itspty.com/pages/viewpage.action?pageId=136194117

Question 4

4. What is a non-posted casino balance?
   a. A summary of the amount spent playing casino games daily.
   b. A summary of the winnings on hold/pending for release.
   c. A summary of the losses in casino games.
   d. A summary of the losses in sports wagers.

Answer 4

a. A summary of the amount spent playing casino games daily.

https://confluence.itspty.com/display/PSKB/Casino+Non-Posted+Balances

Question 5

5. What steps should you take if a player has a negative balance after a “Casino Loss” status is posted in OPCRM?
   a. Tell the player they need to deposit to cover the lost funds.
   b. The casino cannot take more funds than the ones you have available in your account balance; the system glitched and left a negative balance.
   c. Check with a Floor Support, Sup, or Manager via MM in order to zero out the balance; apologize to the player and offer a credit if necessary.
   d. B & C

Answer 5

d. B & C

https://confluence.itspty.com/display/PSKB/How+to+Review+Casino+Balances+in+OPCRM

Question 6

6. What basic troubleshooting steps should you take if a player can’t see the Live Casino dealer?
   a. Right-click on the image that is displayed.
   b. Select the ‘allow flash player’ option (Ensure that player has an up-to-date version of flash installed).
   c. Suggest trying a different browser to access the games.
   d. All of the above.

Answer 6

d. All of the above.

https://confluence.itspty.com/display/PSKB/Casino+Troubleshooting

Question 7

7. What should you do if a player claims they haven’t received their promotional Free Spins?
   a. Immediately add the free spins to solve the issue.
   b. Escalate to Floor Support, Supervisor, or Manager for verification.
   c. Check if the player is showing in the qualifying list for the promotion, and ask the player to load the game first.
   d. A & B

Answer 7

c. Check if the player is showing in the qualifying list for the promotion, and ask the player to load the game first.

https://confluence.itspty.com/display/PSKB/Free+Spins+Promotion+-+Activation+Requirement