VIP REWARDS

Question 1

1. What is True about Boost Complaints?
   a. We must assure the players that the amount is correct.
   b. We must review the account when activity looks unusual (lot’s of game activity, little to no payouts, etc.).
   c. Tag the conversation if it is a complaint.
   d. B & C

Answer 1

d. B & C

https://confluence.itspty.com/display/PSKB/Boost+Complaints

Question 2

2. What should we do with accounts stating “Not receiving Level Ups”?
   a. Escalate for review.
   b. Check OPCRM’ sNo Bonus Toggle
   c. Check the Comments Field in OPCRM & verify the account in Bocato.
   d. A & B

Answer 2

c. Check the Comments Field in OPCRM & verify the account in Bocato.

https://confluence.itspty.com/display/PSKB/VIP+Rewards+Program

Question 3

3. Which of the following statements is incorrect about our Birthday Rewards?
   a. Players get an email on their actual Birthday.
   b. Sent daily by 12 PM ET.
   c. They have 7 days to claim their offer before the “CLAIM NOW” link in the email expires.
   d. Sharp/No Bonus players do not qualify.

Answer 3

b. Sent daily by 12 PM ET.

https://confluence.itspty.com/display/PSKB/Birthday+Rewards

Question 4

4. Which statements are True about Sharp / No Bonus Accounts?
   a. Players identified for strategic betting behaviors.
   b. Are ineligible for bonuses or promotions.
   c. Players will still receive a Weekly and Monthly Boost, however, it will only be the minimum.
   d. All of the above

Answer 4

d. All of the above

https://confluence.itspty.com/display/PSKB/Sharp+No+Bonus

Question 5

5. Which of the following statements are False about Post Monthly Cash Boosts?
   a. Given in the first 20 days of each month.
   b. Claimed only through our VIP Telegram link.
   c. Link expires in 60 days.
   d. Once claimed, money doesn’t expire.

Answer 5

c. Link expires in 60 days.

https://confluence.itspty.com/display/PSKB/Post+Monthly+Cash+Boosts

Question 6

6. When are the Level Up Rewards given?
   a. Given after reaching 100%, Bar resets to 0%.
   b. Auto-granted for Silver to Plat 3.
   c. Diamond+ players must contact us for manual reward.
   d. All of the above.

Answer 6

d. All of the above.

https://confluence.itspty.com/display/PSKB/Level+Up+Bonuses

Question 7

7. What are the best practices when handling Unclaimed Boosts queries?
   a. Help players cash the pending boost(s) from the past days.
   b. Just push Telegram.
   c. Help player live with step-by-step.
   d. A & C
   https://confluence.itspty.com/display/PSKB/Unclaimed+Boosts%3A+Best+Practices

Answer 7

d. A & C

https://confluence.itspty.com/display/PSKB/Unclaimed+Boosts%3A+Best+Practices