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Fire Officer Principles and Practices 4th JBL > Ch 1-2 > Flashcards

Ch 1-2 Flashcards

(100 cards)

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1
Q

What is the primary role of a Fire Officer I?

A

Supervises and directs the activities of a single fire company or a small administrative group, focusing on achieving department goals through subordinates.

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2
Q

What is the primary role of a Fire Officer II?

A

Supervises multiple units, often through other supervisors, and manages larger administrative or operational tasks.

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3
Q

What does NFPA 1021 define?

A

The Standard for Fire Officer Professional Qualifications, outlining criteria for Fire Officer I, II, III, and IV levels.

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4
Q

What is the typical rank associated with Fire Officer I?

A

Lieutenant, responsible for a single fire company or small group.

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5
Q

What is the typical rank associated with Fire Officer II?

A

Captain, overseeing multiple units or a significant administrative section.

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6
Q

What are the four management principles used in fire departments?

A

Unity of command, span of control, division of labor, and discipline.

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7
Q

What is unity of command?

A

Each person reports to only one supervisor, ensuring clear responsibility from the fire chief to the fire fighter.

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8
Q

What is the ideal span of control in a fire department?

A

Five personnel or activities, though it can range from three to seven.

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9
Q

What is division of labor?

A

Breaking down tasks into smaller, manageable assignments to prevent duplication and ensure efficiency.

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10
Q

What does discipline mean in a fire department?

A

Guiding fire fighters to follow department expectations through SOPs, policies, and corrective actions.

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11
Q

What are the four functions of management?

A

Planning, organizing, leading, and controlling.

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12
Q

What does planning involve for a fire officer?

A

Developing schemes or programs to achieve objectives, such as daily activities or incident action plans.

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13
Q

What is the role of organizing in management?

A

Structuring resources (people, equipment, time) into a functional unit to implement plans.

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14
Q

What does leading entail for a fire officer?

A

Guiding and motivating others to accomplish tasks, focusing on the human side of management.

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15
Q

What is controlling in the context of fire officer duties?

A

Regulating actions, such as budget management or ensuring policy compliance.

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16
Q

What are standard operating procedures (SOPs)?

A

Written directives prescribing specific methods for operations or actions to ensure uniformity.

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17
Q

How do SOPs differ from standard operating guidelines (SOGs)?

A

SOGs allow more flexibility for officer judgment, while SOPs are stricter step-by-step procedures.

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18
Q

What is a policy in a fire department?

A

A guideline for actions that allows judgment, e.g., ensuring safe station sidewalks during snow.

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19
Q

What are rules and regulations?

A

Directives implementing laws or setting employment conditions, offering no discretion (e.g., seat belt rules).

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20
Q

What is the chain of command in a fire department?

A

A rank structure from fire fighter to fire chief for managing operations and administration.

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21
Q

Who does a supervising fire officer typically report to?

A

A battalion chief or district chief, who oversees multiple fire companies.

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22
Q

What is the role of a battalion chief?

A

Manages several fire companies in a geographic area and commands single-alarm working fires.

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23
Q

What is the National Incident Management System (NIMS)?

A

A standardized system for managing incidents of any size, including the Incident Command System (ICS).

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24
Q

What is the Incident Command System (ICS)?

A

A structure for managing resources and personnel during incidents to achieve objectives.

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25
What administrative duties does a Fire Officer I perform?
Record keeping, project management, budget requests, maintenance requisitions, and accident investigations.
26
What are nonemergency duties of a Fire Officer I?
Developing preincident plans, providing training, participating in risk reduction, and responding to inquiries.
27
What emergency duties does a Fire Officer I have?
Supervising company tasks, acting as initial incident commander, sizing up scenes, and conducting postincident analysis.
28
What additional administrative duties does a Fire Officer II have?
Evaluating performance, developing budgets, soliciting bids, and preparing news releases.
29
What nonemergency duties are unique to Fire Officer II?
Conducting hazard inspections, reviewing accident reports, and developing policies for their level.
30
What emergency duties does a Fire Officer II perform?
Supervising multiunit operations, developing operational plans, and determining fire origin and cause.
31
What is command presence?
The ability of a fire officer to project control and leadership during an emergency incident.
32
Why is a personal training library important for a fire officer?
It organizes training materials and notes to prepare for classes and improve company skills.
33
What does 'know the neighborhood' mean for a fire officer?
Gaining detailed knowledge of the response district through inspections, photos, and preincident plans.
34
How can problem-solving scenarios benefit fire fighters?
They enhance skills by applying codes and regulations to real-world situations, improving decision-making.
35
What is a key tip for enforcing unpopular orders?
Discuss concerns privately with a supervisor, then enforce the order consistently without undermining authority.
36
What is the fire officer’s role as a supervisor?
Act as the fire chief’s representative, ensuring compliance with rules and directives.
37
What is the fire officer’s role as a commander?
Exercise strong supervision during emergencies, possibly as the initial incident commander.
38
What is the fire officer’s role as a trainer?
Ensure fire fighters are confident and competent, tailoring training to the company’s needs.
39
What is integrity for a fire officer?
Demonstrating honest, moral behavior consistent with personal and department values.
40
What is ethical behavior in the fire service?
Making decisions aligned with the department’s core values, mission, and value statements.
41
How can a fire officer promote ethical choices?
By enforcing a clear code of ethics, rewarding ethical behavior, and providing ethics training.
42
What is a hostile work environment?
A workplace made intimidating, hostile, or offensive by unwelcome conduct from anyone the employee interacts with.
43
What is an actionable item in the workplace?
Employee behavior, like using derogatory terms, requiring immediate corrective action to avoid liability.
44
What is sexual harassment according to EEOC guidelines?
Unwelcome sexual advances or conduct affecting employment, performance, or creating a hostile environment.
45
How should a fire officer handle a harassment complaint?
Investigate promptly, treat the complainant respectfully, maintain confidentiality, and follow procedures.
46
What is workplace diversity in fire departments?
A workforce reflecting the community’s age, race, religion, sex, and other characteristics.
47
What is the purpose of a consent decree in fire departments?
To enforce hiring practices that diversify the workforce to reflect the community, monitored by courts.
48
What is the Center for Public Safety Excellence (CPSE)?
A nonprofit offering credentialing for fire officers, assessing education, experience, and contributions.
49
What is the National Fire Academy’s Managing Officer Program?
A multiyear curriculum for emerging leaders, including courses and a capstone project.
50
What is the IAFC Company Officer Leadership Program?
A three-level program based on NFPA 1021, covering administration, leadership, and operations.
51
What are the four central components of leadership according to Peter Northouse?
Leadership is a process, involves influence, occurs in groups, and involves common goals.
52
How does John Kotter define leadership?
Producing movement through establishing direction, aligning people, and motivating and inspiring.
53
What is the difference between management and leadership per Kotter?
Management creates orderly results for efficiency; leadership looks at longer time frames for change.
54
What are the five major leadership traits in the trait approach?
Intelligence, self-confidence, determination, integrity, and sociability.
55
What are the three skills in Robert Katz’s skills approach?
Technical, human, and conceptual skills.
56
What does the behavioral approach focus on?
What leaders do and how they act, emphasizing task and relationship behaviors.
57
What is Blake and Mouton’s Managerial Grid?
A model plotting concern for people versus concern for results, defining five management styles.
58
What is impoverished management in Blake and Mouton’s grid?
Low concern for both results and people, characterized by neutrality and minimal effort.
59
What is authority-compliance management?
High concern for results, low concern for people, using an autocratic leadership style.
60
What is country club management?
High concern for people, low concern for results, focusing on personal feelings and comfort.
61
What is middle-of-the-road management?
Moderate concern for both people and results, seeking safe, compromise solutions.
62
What is team management in Blake and Mouton’s grid?
High concern for both people and results, using a democratic leadership style.
63
What is situational leadership?
Adjusting directive and supportive behaviors based on followers’ competence and commitment.
64
What are the four styles of situational leadership?
Directing (S1), coaching (S2), supporting (S3), and delegating (S4).
65
What is transformational leadership?
A process that changes people, focusing on emotions, values, ethics, and long-term goals.
66
What are the five practices of transformational leadership by Kouzes and Posner?
Model the way, inspire a shared vision, challenge the process, enable others to act, encourage the heart.
67
What are the five dimensions of authentic leadership by Bill George?
Purpose, values, relationships, self-discipline, and heart.
68
What is servant leadership?
A leadership approach where leaders prioritize followers’ needs, empathize, and nurture their development.
69
What is adaptive leadership?
Encouraging people to adapt to challenges, using six behaviors like identifying adaptive challenges.
70
What is followership?
Accepting the influence of leaders to achieve common goals, involving a power differential.
71
What are the five types of power by French and Raven?
Legitimate, reward, expert, referent, and coercive power.
72
What are Yukl’s two categories of power?
Personal power (expert, referent) and positional power (legitimate, reward, coercive).
73
What is information power?
Control over information, based on the ability to obtain relevant information efficiently.
74
What is ecological power?
Control over the physical environment, technology, or work organization.
75
Why is the fire station a unique work environment?
It’s a home-like setting with rotating shifts and bonding, but subject to municipal workplace rules.
76
How should a fire officer manage fire station behavior?
Educate on rules, promote on-duty speech, and model appropriate behavior as the designated adult.
77
What are unique challenges for volunteer fire officers?
Managing time availability, training requirements, and interpersonal conflicts among volunteers.
78
What are the four phases of volunteer participation?
Loss during training, small loss in probation, high loss in years 3-6, recommitment in years 15-18.
79
What are the 11 U.S. Marine Corps leadership principles?
e.g., Be technically proficient, know yourself, ensure tasks are understood, train as a team.
80
What are the 14 U.S. Marine Corps leadership traits?
e.g., Justice, judgment, dependability, initiative, integrity, courage.
81
What is human resources management?
Managing people using physical, financial, and time assets, including planning, staffing, and development.
82
What is human resources planning?
Ensuring the right number of people are in the right place at the right time for tasks.
83
What is the staffing function in human resources?
Attracting, selecting, and maintaining labor, including reducing workforce when needed.
84
What is human resources development?
Training and educating employees, heavily reliant on company-level fire officers.
85
How can a fire officer orient a rookie effectively?
Assign a mentor fire fighter to act as a big brother/sister to guide the recruit.
86
How does a fire officer prioritize tasks?
Determine which tasks must be completed when, prioritizing shift tasks over weekly ones.
87
What is delegation in the fire service?
Assigning tasks to subordinates with authority to complete them, allowing officer focus on critical duties.
88
What are the seven steps of effective delegation?
Define results, select fire fighter, set delegation level, clarify expectations, give authority, provide information, arrange feedback.
89
What is crew resource management (CRM)?
A behavioral approach to reduce human error in high-risk activities, focusing on team effectiveness.
90
What event led to the development of CRM?
The 1978 United Airlines Flight 173 crash due to human error over a landing gear issue.
91
What are Gordon Dupont’s 'dirty dozen' human error factors?
e.g., Lack of communication, complacency, lack of knowledge, distraction, fatigue.
92
What are James Reason’s active failures?
Unsafe acts by people in direct contact with a system, like not wearing a seat belt.
93
What are latent conditions in James Reason’s model?
Pre-existing system flaws, like understaffing, that provoke errors or weaken defenses.
94
What are the six areas of the fire service CRM model?
Communication skills, teamwork, task allocation, critical decision making, situational awareness, postincident analysis.
95
What is a 'sterile cockpit' in CRM?
An environment where communication focuses solely on the mission, reducing miscommunication.
96
What is the five-step assertive statement process in CRM?
Attention getter, state concern, state problem, propose solution, obtain agreement.
97
What is situational awareness in the fire service?
Assessing what is going on during a dynamic fire incident to inform decisions.
98
What are six steps to maintain emergency scene situational awareness?
Fight the fire, assess problems, gather information, choose options, monitor results, beware loss factors.
99
What is postincident analysis?
A review after an incident to evaluate performance, identify lessons, and plan improvements.
100
What questions should a postincident analysis address?
e.g., Was the preincident plan useful? Were SOPs followed? Is training needed?

Fire Officer Principles and Practices 4th JBL (7 decks)

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