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MGMT > Ch. 1 > Flashcards

Ch. 1 Flashcards

(60 cards)

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0
Q

Organization

A

a consciously coordinated social unit that functions continuously to achieve a common goal

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1
Q

Manager

A

Someone who gets things done through other people

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2
Q

Figurehead

A

Symbolic head; required to perform routine duties of a legal or social nature

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4
Q

Leader

A

responsible for the motivation & direction of employees

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5
Q

Liaison

A

maintains a network of outside contacts who provide favors & information

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6
Q

Monitor

A

receives information; serves as nerve center of internal & external information

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7
Q

Disseminator

A

transmits information received from outsiders or other employees to members of the organization

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8
Q

Spokesperson

A

transmits information to outsiders on organization’s plans, policies, actions, & results; serves as expert on organization’s industry

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9
Q

Entrepreneur

A

searches for opportunities and initiates projects to bring about change

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10
Q

Disturbance Handler

A

responsible for corrective action when organization faces important, unexpected disturbances

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11
Q

Resource Allocator

A

makes or approves significant organizational decisions

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12
Q

Negotiator

A

responsible for representing the organization at major negotiations

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13
Q

What Are the 10 Different Management Roles?

A

Interpersonal: Liaison Figurehead, Leader

Informational: Monitor, Disseminator, Spokesperson

Decisional: Entrepreneur, Disturbance Handler, Resource Allocator, Negotiator

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14
Q

What Are the 3 Main Management Skills?

A

technical skills, human skills, & conceptual skills

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15
Q

Technical Skills

A

the ability to apply specialized knowledge or expertise

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16
Q

Human Skills

A

the ability to work with, understand, and motivate other people, both individually & in groups

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17
Q

Conceptual Skills

A

the mental ability to analyze & diagnose complex situations

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18
Q

What Are the Four Main Managerial Activities?

A
  1. ) Traditional Management
  2. ) Communication
  3. ) Human Resource Management
  4. ) Networking
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19
Q

Traditional Management

A

decision making, planning, & controlling

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20
Q

Communication

A

exchanging routine information and processing paperwork

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21
Q

Networking

A

socializing, politicking, & interacting with outsiders

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22
Q

How Do Effective Managers Allocate Their Time?

A

44% Communication
26% Human Resource Management
19% Traditional Management
11% Networking

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23
Q

How Do Successful Managers Allocate Their Time?

A

48% Networking
28% Communication
13% Traditional Management
11% Human Resource Management

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24
Q

Organizational Behavior

A

field of study that investigates the impact individuals, groups, & structure have on behavior within organizations, and using that to improve an organization’s effectiveness

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25
Systematic Study of Behavior
* Attempting to attribute causes and effects in relationships * Basing conclusions on scientific evidence * Behavior is generally predictable if we know how the person perceived the situation and what is important to him or her.
26
Evidence-Based Management (EBM)
Complements systematic study; basing managerial decisions on the best available scientific evidence
27
Psychology
seeks to measure, explain, and sometimes change the behavior of humans & animals
28
Social Psychology
blends psychology & sociology to focus on people's influence on one another
29
Sociology
studies people in relation to their social environment or culture
30
Anthropology
the study of societies to learn about human beings and their activities
31
Human Resource Management
motivating, disciplining, managing conflict, staffing, & training
35
Contingency Variables
situational factors that moderate the relationship between independent & dependent variables. "It all depends."
36
During good economic times, what should managers focus on?
how to reward, satisfy, & retain employees
37
During tough economic times, what should managers focus on?
stress, decision making, & coping
38
Networked Organizations
* Becoming more pronounced * Manager's job is fundamentally different in networked organizations. * Motivating & leading online requires different techniques.
39
Positive Organizational Scholarship
studies how organizations develop human strengths, foster vitality & resilience, and unlock potential
40
Ethical Dilemmas & Choices
Situations in which an individual is required to identify right and wrong conduct * Not easily defined * Organizations distribute codes of ethics.
42
Inputs
variables like personality, group structure, & organizational culture that lead to processes * Individual: diversity, personality, & values * Group: group structure, group roles, & team responsibilities * Organizational: structure & culture
43
Processes
the actions that individuals, groups, & organizations engage in as a result of inputs and leads to outcomes * Individual: emotions/mood, motivation, perception, & decision making * Group: communication, leadership, power & politics, conflict & negotiation * Organizational: human resource management & change practices
44
Outcomes
key variables that help to explain or predict and that are affected by other variables * Individual: attitudes & stress, task performance, citizenship behavior, and withdrawal behavior * Group: group cohesion & group functioning * Organizational: productivity & survival
46
Stress
an unpleasant psychological process that occurs in response to environmental pressures
46
Employee Attitudes
the evaluations employees make about objects, people, or events
47
Task Performance
the combination of effectiveness & efficiency at doing your core job tasks
48
Citizenship Behavior
discretionary behavior that is not part of an employee's formal job requirements but that contributes to the psychological & social environment of the workplace
49
Group Cohesion
the extent to which members support and validate one another at work
49
Withdrawal Behavior
the set of actions employees take to separate themselves from the organization
50
What Are the 4 Main Management Functions?
planning, organizing, leading, & controlling
51
Organizing
determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made
52
Leading
motivating employees, directing their activities, selecting the most effective communication channels, and resolving conflicts among members
53
Controlling
monitoring performance, comparing with goals, and potential correcting
54
Planning
defining an organization's goals, strategy, and developing plans to coordinate activities
55
Participative Management
allows employees to participate • good in some situations, but not all
56
What are the 3 Interpersonal roles of management?
Liaison, Figurehead, Leader
57
What are the 3 Informational roles of management?
Monitor, Disseminator, Spokesperson
58
What are the 4 Decisional roles of management?
Entrepreneur, Disturbance Handler, Resource Allocator, Negotiator
59
Group Functioning
the quantity & quality of a group's work output
60
Organizational Survival
evidence that the organization is able to exist and grow over the long term
60
Efficiency
the degree to which an organization can achieve its ends at a low cost
60
Effectiveness
the degree to which an organization meets the needs of its clientele/customers
60
Productivity
how well an organization achieves its goals by transforming inputs into outputs at the lowest cost • requires both EFFECTIVENESS and EFFICIENCY

MGMT (14 decks)

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