Ch. 16 - Organizational Culture Flashcards

Critical Chapters 9,10,12,16

1
Q

What is Culture?

A

It’s simply “the way we do things around here”. Because of shared, subconscious assumptions & tacit beliefs.

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2
Q

Organizational culture refers to

A

a system of shared meaning held by members that distinguishes the organization from other organizations.

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3
Q

7 Characteristics of an Organization’s

A
  1. Innovation and risk taking.
  2. Attention to detail.
  3. Outcome orientation
  4. People orientation
  5. Team orientation
  6. Aggressiveness
  7. Stability
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4
Q

Most Organizations have a dominant

A

culture and numerous sets of subcultures.

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5
Q

Subcultures tend to

A

develop in large organizations to reflect common problems, situations, or experiences that members face.

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6
Q

Strong culture:

A

a culture in which the core values are intensely held and widely shared.

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7
Q

Core values:

A

the primary or dominant values that are accepted throughout the organization.

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8
Q

High formalization creates

A

predictability, orderliness, and consistency. (Lots of rules)

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9
Q

Formalization and culture are

A

two different roads to a common destination.

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10
Q

The stronger an organization’s culture, the

A

less management needs to develop formal rules and regulations.

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11
Q

Team Spirit =

A

organizational climate

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12
Q

Culture’s Functions:
A. Boundary-defining role
B. Conveys a sense of identity for members
C. Facilitates the generation of commitment
D. Enhances the stability of the social system
E. Serves as a sense-making and control mechanism
F. Guides and shapes attitudes and behavior of employees

A

All of them.

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13
Q

Can a strong culture be a Liability?

A
  • Institutionalization
  • Barriers to Change
  • Barriers to Diversity
  • Barriers to Acquisitions and Mergers
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14
Q

Creating and Sustaining a Culture:

Founders are ultimate source of…

A

culture creation.

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15
Q

Creating and Sustaining a Culture:

Founders hire employees who…

A

feel the way they do.

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16
Q

Creating and Sustaining a Culture:

Employees are

A

indoctrinated and socialized into the founders’ way of thinking.

17
Q

Creating and Sustaining a Culture:

Founders’ behaviors act as

A

role models

18
Q

A Socialization Model:

3 steps in the socialization process

A
  1. Prearrival
    1. Encounter
    2. Metamorphosis
19
Q

3 outcomes in the Socialization process

A
  1. Productivity
    1. Commitment
    2. turnover
20
Q

Culture is transmitted to employees through…

A

Stories, rituals, material symbols, and language.

21
Q

Creating an Ethical Organizational Culture:

High in…

A

risk tolerance

22
Q

Creating an Ethical Organizational Culture:

Low to moderate

A

in aggressiveness

23
Q

Creating an Ethical Organizational Culture:

focuses on

A

means as well as outcomes

24
Q

Creating a positive organizational culture:

building on

A

employee strengths

25
Q

Creating a positive organizational culture:

rewards more than

A

it punishes

26
Q

Creating a positive organizational culture:

emphasizes individual…

A

vitality and growth