Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Company Officer (Smoke) > Ch 2 The company officers role in effective communications > Flashcards

Ch 2 The company officers role in effective communications Flashcards

1
Q

Effective (blank) are a vital part of your professional life.

A

Communications

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Those who can (blank) affectively get more out of life.

A

Communicate

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Those who cannot communicate effectively will not reach their (blank)

A

Full potential

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Many fire chiefs report that the one weakness prevalent among their officers is the inability to (blank) effectively.

A

Communicate

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

According to NFPA 1021 standard for fire officer professional qualifications good oral and written communication skills are a prerequisite for most of the certification requirements for fire officer (blank)

A

One

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

(Blank) can be defined as a process by which information is exchanged between two individuals.

A

Communications

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

(Blank) communications tend to follow the customs rules and practices of the industry or workplace and are conducted according to established standards.

A

Formal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

(Blank) communications transmit official information

A

Formal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Formal orders and directives standard operating procedures and official correspondence are examples of (blank) communications

A

Formal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

(Blank) communications are simpler and more spontaneous written with less formality when sending memos short notes and email to others.

A

Informal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

We usually communicate up and down the organization using (blank) communications

A

Formal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

When we need to communicate across the organization we usually use a more (blank) communication style.

A

Informal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Regardless of whether you were speaking or writing the communications process is generally thought to include five elements called the.

A

Communication model

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

The communication process starts with the (blank) it is the person who has the information and wishes to send it to another person.

A

Send er

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

The sender select the (blank) it is the information which is usually communicated using words all those certain symbol such as signs used in mathematics are also considered part of it

A

Message

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

The sender also select the method of transmission sometimes referred to as the (blank)

A

Medium

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

The (blank) is the means by which the message is transmitted it may include oral and written communications signs and graphic representations.

A

Medium

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

The (blank) is the recipient of the message they play an active role in the communications process

A

Receiver

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

The final step in the communications process is called.

A

Feedback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

(Blank) tells the sender that the message was received and understood

A

Feedback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Compliance with a request is an obvious example of

A

Feedback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

The lack of (blank) Leaves the sender wondering if the message was received if it was understood and if anybody is going to respond

A

Feedback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

(Blank) communications works well in established organizations where there are stable relationships among the work units and among individual members.

A

Informal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

When work units are emerging when there is conflict or when there is a lack of trust we tend to see greater use of (blank) communications.

A

Formal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

(Blank) is the most commonly used method of personal communications

A

The spoken word

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

The second form of personal communications is (blank) communications.

A

Written

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

(Blank) communications provide a record that can be used for future reference showing that the message was sent and in some cases there is evidence to show that the message was received.

A

Written

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

The third form of communications is communicating without words sometimes referred to as

A

Body language

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

Of all communication forms listed (blank) communication Is the easiest most commonly used and effective

A

Oral

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

(Blank) contact allows the feedback process to work at its best

A

Face-to-face

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

The speaker should stop from time to time and (blank) , It allows the sender and the receiver to trade places for a moment, it makes the communication process easier for both parties

A

Ask the listener a question

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

Any obstacle in the communications process is called a?

A

Barrier

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

(Blank) barriers are environmental factors that prevent or reduce the sending and receiving of communications i.e. walls distance and background noise

A

Physical

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

(Blank) barriers are less obvious they arise from the judgments emotions and social values we place on people

A

Personal

35
Q

(Blank) barriers arise from language problems.

A

Semantic

36
Q

There are more than (blank) words in common use that have more than 20 meanings .

A

500

37
Q

When communicating with (blank), provide the information in small bits and ask questions to be sure that the communications process is still working.

A

New firefighters

38
Q

Overcoming communications (blank) can be achieved by being adaptive to the audience, by having a specific purpose, and by staying focused brief and clear

A

Barriers

39
Q

The (blank) Has quite a responsibility to select a medium in the message, to check for feedback, and to be aware of the potential barriers.

A

Sender

40
Q

(Blank) maybe the most important part of the company officer.

A

Listening

41
Q

(Blank) Is showing the sender that you are actively listening by focusing all of your attention on the speaker and by showing genuine interest in the speakers message

A

Active listening

42
Q

(Blank) refers to his book, 7 Habits of Highly Effective People , that the fifth principle is “seek first to understand before being understood”

A

Dr. Stephen Covey

43
Q

Understanding others requires an (Blank) role on the part of the listener .

A

Active

44
Q

(Blank) usually indicate interest and encourage the speaker to expand on an area that was not clearly presented.

A

Questions and comments

45
Q

The real mark of a good leader is a comment that one sometimes hears from one of the firefighters,” I like the captain, she (blank) to me when I have a problem.”

A

Listens

46
Q

Indications of a good listener are?

A

Alert facial expression and good posture

47
Q

When you are actively listening three important things happen

A

you hear what is being said, you remember what was said, you show respect to the sender

48
Q

As a supervisor the way you communicate with your people has a lot to do with your?

A

Leadership style

49
Q

When the sender uses words or phrases that show (blank) for the receivers interests And point of view, it is far more likely that the message will be accepted even when it brings bad news

A

Respect and consideration

50
Q

After a brief warm-up, get to the (blank) of the message and tell it like it is

A

Heart

51
Q

As a supervisor you should be able to talk about performance issues without talking about (blank) of the subordinate

A

Personality or personal traits

52
Q

Remember to make your communications a (blank) process

A

Two way

53
Q

When (blank) always close with an offer to continue the discussion or provide additional information

A

Writing

54
Q

(Blank) communications:
Show respect, get to the point, focus on specifics, express your own personal feelings, and make the discussion into a process

A

Effective

55
Q

Your (blank) is heard in the tone of your voice and in what you say

A

Leadership style

56
Q

Common problems in (blank) communications include not looking at the person to whom you are speaking and using distracting activities

A

Oral

57
Q

Taking a training course leading to becoming a fire instructor is a good start to improve your (blank) communication skills

A

Oral

58
Q

Most of the significant recommendations and requests you submit are (blank)

A

Written

59
Q

Consider the reader, emphasis, brevity, simplicity

A

Principles of effective of writing

60
Q

Memos, letters, and directives should usually be limited to (blank) topic

A

One

61
Q

(Blank) means to use every day words when possible, use the same words you would whole speaking

A

Simplicity

62
Q

(Blank) may be the most important part of writing

A

Organization

63
Q

When representing your (blank) the use of we our and us is more appropriate

A

Organization

64
Q

Suggestions for writing (blank):
Use useful subject lines, give complete information but keep the message short, if you’re responding to a previous email Quote the text that you’re referring to, replace pronouns with detail, use shorter paragraphs, use capital letters sparingly, never send an email when you were angry or upset

A

Suggestions for writing effective emails

65
Q

The (blank) is a standard form of communication used by organizations to alert the media two news pertaining to the organizations activities.

A

News release

66
Q

The (blank) should be no more than one page and should be sent so that the information can be processed and published in time to benefit the public.

A

News release

67
Q

A good (blank) will be on recognizable letterhead, contain the name telephone number and email address of the contact person, be simple and lack technical jargon, be well written, free of factual or grammatical error, and contain all the information needed to write a story about your event.

A

News release

68
Q

The (blank) paragraph should be a summary of what the news release is all about, try to address the what when where and who

A

First

69
Q

Internal issues, statements regarding change in the departments policies, budget information, and staffing for unit deployment changes should be referred to

A

The PIO or the chief

70
Q

Today reports of Fire or transmitted by (blank) by citizens using a telephone.

A

Automatic detection /reporting equipment

71
Q

(Blank) can help the dispatcher get accurate information and assign appropriate resources to the car.

A

Computer aided dispatch

72
Q

(Blank) can provide occupancy information to responding units, assisting in the size of activities, track responding units and provide dispatchers information regarding the status of the remaining units

A

Computer aided dispatch

73
Q

One of the very first actions needed is a (blank) , an accurate description of what is going on.

A

Good size up report

74
Q

At the scene (blank), help connect people and equipment they may be spread over long distances

A

Radio communications

75
Q

(Blank) Should be made in a clear calm voice and it is delivered pace which conveys to all who are listening that someone is in charge and that they know what they are doing

A

Radio transmissions

76
Q

Factors that lead to (blank) unsuitable equipment, portable radios needed for all firefighters, little attention paid to human factors, importance of active listening, standard message formats and language, tiered message priority, attention to cultural factors.

A

Inadequate communication

77
Q

Radio transitions should be made clear , calm voice and at a deliberate pace which conveys to all who are listening that …

A

Someone’s in charge and they know what they are doing

78
Q

Good two-way communications are the key to (blank) in any organization.

A

Effective management

79
Q

The deliberate and apparent process by which one focuses attention on the communications of another.

A

Active listening

80
Q

Obstacle; in communications , a (blank) prevents the message from being understood by the receiver

A

Barrier

81
Q

Reaction to a process that may alter or reinforce that process

A

Feedback

82
Q

In communications; the (blank) is the information being sent to another .

A

Message

83
Q

In communications, the (blank) is the intended recipient of the message .

A

Receiver

84
Q

Part of the communications process, the (blank) transmits a thought or message to the receiver.

A

Sender

Company Officer (Smoke) (13 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions