Chapter 1 The Company Officer’s Role - Challenges and Opportunities

Question 1

NFPA 1021, the standard for fire officer professional qualifications, applies to all fire officers? True or false

Answer 1

True

Question 2

This text has been used to help new officers and emergency medical services and rescue organizations as well as the fire service learn (blank) skills they needed To become effective officers

Answer 2

Communications leader ship and management

Question 3

Company officers are (blank) responsible for the performance and safety of assigned personnel in an emergency service organization.

Answer 3

First-line supervisors

Question 4

The act of watching over the work or tasks of another .

Answer 4

Supervision

Question 5

The NFA defines an individual responsible for overseeing the performance or activity of other members as a

Answer 5

Supervisor

Question 6

A first line supervisor responsible for the performance and safety of a signed personnel in an emergency service organization

Answer 6

Company officer

Question 7

Often the senior representatives of the fire department at the scene are?

Answer 7

Company officers

Question 8

In nearly every case the (blank) Is one of the first persons on the scene and is likely to be the last to leave.

Answer 8

Company officer

Question 9

When not involved In An emergency, the (blank) essentially runs a small part of the fire department rescue squad or emergency medical services organization.

Answer 9

Company officer

Question 10

The most influential member of the department and key to daily operations is the?

Answer 10

Company officer

Question 11

At the company level the company officer manages the resources which are

Answer 11

People equipment and time

Question 12

In most departments companies spend less than what % of their time dealing with emergencies?

Answer 12

10

Question 13

Company officers spend what percent of their time in other activities including providing fire safety public education programs for citizens pre-planning for fires and other emergency training and maintaining good physical fitness?

Answer 13

90

Question 14

Who is expected to plan manage and lead the company?

Answer 14

The company officer

Question 15

A company officer is also expected to be a full-time leader and instructor for the personnel assigned to the company so ( blank) are very important for company officers.

Answer 15

Human relations skills

Question 16

Coach manager communicator mediator counselor motivator decision-maker planner evaluator public relations representative firefighter referee friend role model innovator safety officer instructor and student leader supervisor listener Writer, these are roles and responsibilities of who

Answer 16

the company officer

Question 17

Who has one of the most demanding jobs in the organization?

Answer 17

The copy officer

Question 18

Leading others and ensuring everyone goes home is the company officers ( blank) job.

Answer 18

Principal

Question 19

The capabilities efficiency and morale of the company are direct reflections of the company officer’s

Answer 19

Leadership ability

Question 20

In the fire service we use the term “blank” To describe the work teams

Answer 20

Company

Question 21

Company officers are expected to lend a hand when needed whether it be advancing hose forcing doors or performing similar activities that do not compromise their role as

Answer 21

Leader

Question 22

Although company officers are required to fulfill many responsibilities along with helping to resolve the problem, the officers primary job is to

Answer 22

Lead

Question 23

Many new officers find the most difficult part of becoming an officer is excepting the fact that they are no longer

Answer 23

Firefighters

Question 24

The best (blank) are promoted and usually become good officers.

Answer 24

Firefighters

Question 25

True or false for many the physical tasks are easier and more enjoyable than the mental effort in the paperwork that comes with a company officer's job

Answer 25

True

Question 26

Officers should remember that firefighters are the blank of the service delivery system.

Answer 26

Back bone

Question 27

For (blank) the company officer is not only their supervisor but also their next link in the chain of command.

Answer 27

Firefighters

Question 28

The (blank) may also be considered the firefighters link to the public.

Answer 28

Company officer

Question 29

To the fire chief and other senior officers the company officer represents the (blank)?

Answer 29

Company

Question 30

If the (blank) is being followed, the company officer is both the voice of the chief to the firefighters and the voice of the firefighters to the chief.

Answer 30

Chain of command

Question 31

The two factors that affect the company officer position in the organization are ?

Answer 31

1. Inexperienced personnel in the most challenging positions | 2. Worksite is remote from their supervisor

Question 32

T or F. When a company is co located with fire department headquarters the company officer has lesser access to his or her supervisor and they should always keep the lines of communication open.

Answer 32

False

Question 33

The majority of employees work at the (blank) level , making the organizations mission statement work at that level, Makes the organization statement live for the citizens.

Answer 33

Company

Question 34

Most of the organizations (blank) is delivered by personnel at the company level.

Answer 34

Customer service

Question 35

Fire departments should be sure that their personnel are professionals, this can be accomplished through?

Answer 35

Certification, experience, and education

Question 36

(Blank) means that an individual has been tested by an accredited examining body on clearly identified material and found to meet a minimum standard.

Answer 36

Certification

Question 37

This provides a yardstick by which to measure competency in every type of department from the largest to the smallest in from all paid to all volunteer.

Answer 37

Certification

Question 38

Protection from liability due diligence, Recognition of demonstrated proficiency, Recognition of professionalism, budget and salary justification, standardize process.

Answer 38

Reasons to certify

Question 39

The fire department or other emergency response organization is a complex business involving

Answer 39

Science, good business practices, and human relations

Question 40

In 1970, 10 organizations gathered for a meeting that became known as the?

Answer 40

Joint council of national fire service Organizations

Question 41

The joint counsel of national fire service organizations first task was to develop nationally excepted (blank) for firefighters fire officers and others

Answer 41

Standards

Question 42

Significant step in the certification process occurred when the joint counsel established the (blank) system in 1972.

Answer 42

National professional qualifications

Question 43

The (blank) Provided a means of representing the professional opportunities in the fire service and specified a particular body of knowledge required for each level and for each specialty area in the fire service professional ladder

Answer 43

National professional qualifications | System

Question 44

The national professional qualification systems standards started and remained a product of a peer group process, not the result of any

Answer 44

Regulatory action

Question 45

The present certification standards are part of the (blank’s) Codes and standards -making progress

Answer 45

National fire protection Association’s

Question 46

There are approximately (blank) NFPA codes and standards dealing with every aspect of fire protection.

Answer 46

300

Question 47

NFPA’s (blank) are widely adopted for legislation and regulation at the federal state and local levels.

Answer 47

Codes and standards

Question 48

A 1969, publication titled (blank) identified the basic courses that should be included in all fire science programs.

Answer 48

Guideline for fire service education programs in community and junior colleges

Question 49

1. Develop standards 2. Public awareness 3. Public official awareness 4. Reassess public fire protection 5. Establish realistic standards of educational achievement 6. Identify and establish nationwide information systems 7. Encourage And undertake research and development

Answer 49

Goals of the joint council of national fire service organizations

Question 50

The occupational safety and health administration, national institutes of health, and department of energ reference NFPA’s codes and standards in their own regulations true or false.

Answer 50

True

Question 51

Many insurance companies use NFPA documents for guidelines in?

Answer 51

Assessing risks and setting premiums

Question 52

NFPA’s codes and standards are the result of more than (blank) Committees consisting of more than 5000 individuals who serve voluntarily.

Answer 52

200

Question 53

Built into the codes and standards making process is an opportunity for the public to comment on documents at every stage of their development true or false

Answer 53

True

Question 54

Only after what phase is complete is the document brought before the membership of NFPA for formal adoption?

Answer 54

Public comment

Question 55

After the formal adoption phase is completed the NFPA standards are published in available for voluntary or involuntary adoption by public jurisdictions?

Answer 55

Voluntary

Question 56

How many of the NFPA documents deal with the qualifications of those who serve in the fire service?

Answer 56

10

Question 57

In What year did NFPA publish the first national standard for fire service officers?

Answer 57

1976

Question 58

NFPA’s first national standard for fire service officers defined what?

Answer 58

The KSAs needed by the company officer

Question 59

How many levels of competency does the present version of NFPA 1021 standard for fire officer professional qualifications outline requirements for?

Answer 59

4

Question 60

Fire officer (blank) focuses on the needs of the first line supervisor, clearly including company officers.

Answer 60

One

Question 61

For fire officer (blank) requirements focus on the management aspects of the company officers job and help prepare individuals to move into staff assignments.

Answer 61

Two

Question 62

The requirements for fire officer (blank) deal mostly with administration and management preparing officers to move into positions of increasing responsibility at the mid management level within their organizations.

Answer 62

Three

Question 63

At the top of the officer certification ladder, the requirements for fire officer (blank) satisfy the needs of senior staff and chief officers.

Answer 63

Four

Question 64

The (blank) officer designation is a voluntary program designed to recognize individuals who can show their excellence in seven areas: experience, education, professional development, professional contributions, association membership, community involvement, and technical competencies.

Answer 64

Chief

Question 65

The mission of the (blank) is to assist in the professional development of the fire and emergency service personnel by providing guidance for career planning through participation in the professional designation program.

Answer 65

Commission for CFO designation

Question 66

It is envisioned that in addition to the requirements of NFPA 1021, the authority having jurisdiction may require additional credentials true or false

Answer 66

True

Question 67

A continuing program of (blank) should be provided to all members, This training helps members maintain proficiency at their present levels, meet certification requirements, learn new procedures, and keep up with emerging technology.

Answer 67

Training and education

Question 68

Training to maintain skills should be Provided by the?

Answer 68

Department

Question 69

The individual's responsibilities are motivation and preparation, this leads to?

Answer 69

Individual growth

Question 70

The department's responsibilities are opportunity and environment this leads to?

Answer 70

Organizational growth

Question 71

Professional development is a (blank) responsibility.

Answer 71

Shared

Question 72

NFPA’s 1021 states that for certification at officer (blank) level, officers should create a Professional development plan for a member of the organization given the requirements for promotion so that the individual acquires the necessary knowledge skills and abilities to be eligible for the examination for the position.

Answer 72

Two

Question 73

(Blank) provides members with an established program of advancement opportunity.

Answer 73

Professional development

Question 74

Most of the requirements for promotion to the first supervisory ranks focus on?

Answer 74

Administration management and supervisory issues

Question 75

Regardless of the departments rank structure an officer in charge of a company should meet the requirements of fire officer one and one could make a strong case that they should also meet the requirements for fire officer (blank).

Answer 75

Two

Question 76

In the NFPA standard, the focus of the requirements for fire officer one is on?

Answer 76

Supervision

Question 77

The requirements of fire officer two continue that focus but add (blank) requirements as well.

Answer 77

Managerial

Question 78

The knowledge skills and abilities to manage people, station equipment, and money are covered under fire officer (blank)

Answer 78

Two

Question 79

Fire officer one, certified instructor one, a semester of the following college English building construction and fire suppression

Answer 79

Lieutenants

Question 80

Fire officer two, certified instructor two, certified a semester of the following his second English course college math Mathmatics administration and management leader ship or supervision

Answer 80

Captains

Question 81

Many of the courses offered by the national fire academy have been reviewed by the American counsel on education and are not recommended for college credit. T or F

Answer 81

False

Question 82

Foundational qualities that lead to success as a (blank). Be a professional, set personal goals, continuously work on your own training and education, be loyal to your colleagues in your department, and be a role model

Answer 82

Company officer

Question 83

Professionalism ABC DE

Answer 83

Attitude behavior communication demeanor Ethics

Question 84

(Blank) is at the core of your performance.

Answer 84

Attitude

Question 85

(Blank) is how you act

Answer 85

Behavior

Question 86

(Blank) is how you get your ideas across to others

Answer 86

Communication

Question 87

(Blank) embraces all three of Positive attitude good personal behavior and effective communications

Answer 87

Demeanor

Question 88

(Blank) deals with conforming to the highest professional standards of your organization

Answer 88

Ethics

Question 89

According to Jake roads the (blank) is the most important position within the fire department

Answer 89

Company officer

Question 90

A document that attest that a person has demonstrated the knowledge and skills necessary to function in any particular craft or trade.

Answer 90

Certification

Question 91

The systematic arrangement of a body of rules

Answer 91

Codes

Question 92

A rule for measuring or model to be followed.

Answer 92

Standard