Ch 4

Question 1

base station

Answer 1

any radio hardware w/ transmitter and receiver in fixed spot

Question 2

channel

Answer 2

assigned frequency to carry voice and or data communication

Question 3

chief complaint

Answer 3

the reason a patient called for help

Question 4

chief concern

Answer 4

condition requiring most urgent intervention

Question 5

close ended questions

Answer 5

questions that can be answered w/ one word

Question 6

dedicated line

Answer 6

special telephone line for specific point-to-point communication - also a hotline

Question 6

cultural imposition

Answer 6

when one imposes his/her beliefs on another because they feel they are superior

Question 7

duplex

Answer 7

ability to transmit and receive simultaneously

Question 8

emotional intelligence

Answer 8

ability to understand and manage ones emotions and response properly to others

Question 9

ethnocentrism

Answer 9

when a person considers his own values superior to someone of another culture

Question 10

FCC

Answer 10

federal communications comission - federal agency w/ jurisdiction over interstate and international telephone services and satellite comms

Question 11

handover

Answer 11

transfer of pertinent patient info and responsibility of patient care

Question 12

HIE

Answer 12

health information exchange - system that allows EMS provided to access relevant health data

Question 13

interoperable communications system

Answer 13

a communication system that uses voice-over-internet protocol technology to allow multiple agencies to communicate and share data.

Question 14

MED channels

Answer 14

VHF and UHF channels that FCC has designated for EMS

Question 15

mental model

Answer 15

picture an individual has in their head of what is going on

Question 16

mission-critical communications

Answer 16

any communications where disruption can cause mission failure

Question 17

MDP

Answer 17

mobile data terminal - small computer in ambulance that receives data from med center

Question 18

multiplex

Answer 18

ability to transmit audio and signals through the use of more than one channel

Question 19

paging

Answer 19

use of radio signal and a voice/digital message that is transmitted to pagers

Question 20

PCR

Answer 20

patient care report - legal document used to record all patient care activities

Question 21

rapport

Answer 21

trusting relationship built w/ patient

Question 22

repeater

Answer 22

special base station radio that receives messages on one signal and retransmits them on another

Question 23

scanner

Answer 23

radio receiver that searches or scans several frequencies until a message is completed

Question 24

simplex

Answer 24

single-frequency radio - transmissions can only go one way, when one person sends, the other can only receive.

Question 25

standing orders

Answer 25

written documents signed by EMS systems medical director that outline standard procedure and permissions (protocols0

Question 26

telemetry

Answer 26

a process in which electronic signals are converted to coded audible signals

Question 27

therapeutic communication

Answer 27

verbal and nonverbal communication techniques that encourage patients to express their feelings and achieve a positive relationship

Question 28

trunking

Answer 28

telecommunication systems that allows a computer to maximize utilization of a group of frequencies

Question 29

UHF

Answer 29

(ultra high frequency) - radio frequencies between 300-3,000 MHz

Question 30

VHF

Answer 30

(Verh high frequency) - radio frequencies between 30-300 MHz. divided by high and low bands