CH 6- Communications Flashcards
1
Q
Communication
A
The transfer of understanding between two or more people
2
Q
Sender
A
person establishing : message , encodes, channel
3
Q
Reciever
A
decodes message
4
Q
encoding
A
converting a message to symbolic form
5
Q
decoding
A
converting a message to symbolic form
6
Q
message
A
what is actually communicated
7
Q
channel
A
the medium through which a message travels
8
Q
Information richness
A
what is the right channel for the amount of richness? Good communication will match message with the necessary richness channel?
- ex - can this be done in an email? text?
9
Q
Coaching
A
setting standards
- give advice, direction, info to perform better
- focused on ABILITY
10
Q
When to coach?
A
- lack of ability
- insufficient info and understanding
- incompetence
11
Q
Counselling
A
- Help someone cover their blind spots
help someone understand/resolve a problem by displaying understanding - Focus on ATTITUDE
12
Q
When to counsel ?
A
- personal clash
- defensive
- emotional factors
- to help the person recognize that a problem exists
