CH1 - OB

Question 1

Organizational behaviour (OB)

Answer 1

• Impact of individual, group, structures within organization
• Goal is to improve performance - Effectiveness and efficiency

Question 2

Predicting human behavior (3)

Answer 2

1. Consistent
   - Look for written and unwritten rules
   - behavior is predictable
2. Beyond common sense
   - Evidence base mgmt - manage with research
   - systematic study (scientific model)
3. Contingency approach ( the “it depends”)

Question 3

Building Blocks of OB

Answer 3

1. Psychology - individual
2. Social Psychology - group
3. Sociology - group, organizational
4. Anthropology - organizational

Question 4

Challenges - Individual (4)

Answer 4

1. individual issues
2. job satisfaction
3. motivation
4. empowerment

Question 5

Challenges - Group (2)

Answer 5

1. work diversity

2 working with others

Question 6

Challenges Organization (8)

Answer 6

1. Customer service
2. innovation
3. temp employees
   4 quantity and productivity (including effectiveness and efficiency
   5 effective employees
   6 work life balance
   7 positive work environment
   8 globalization

Question 7

OCB- Organizational Citizenship Behaviour

Answer 7

• not part of the job but contributes to the organization

- ex - cleaning up, helping train

Question 8

CWB - Counter Productive Behaviour

Answer 8

• (in)direct harm to an organization

- ex - stealing, social loafing, aggression

Question 9

Absenteeism

Answer 9

• no shows

Question 10

Presentiment

Answer 10

• are present but not productive

Question 11

Turnover rate

Answer 11

• the rate at which employees replaced
• very expensive!
  
  • ex . recruitment, ads, interviews, training, supervisors must come in to support team