Ch11 Flashcards
(30 cards)
What are the three basic levels of the OB model?
Individual level, Group level, and Organizational level.
What does the Autocratic Model emphasize?
Authority and power as the only way to get things done; high dependence on the boss.
What is the main focus of the Custodial Model?
Economic and non-economic rewards to induce employee loyalty to the company.
What is the core belief of the Supportive Model?
Leadership creates a healthy work environment; managers help employees grow and solve problems.
What defines the Collegial Model?
Teamwork between management and staff, with everyone seen as peers.
What is the goal of the System Model in OB?
To balance individual goals with organizational goals by focusing on culture, structure, and environment.
What does organizational structure define?
How job tasks are formally divided, grouped, and coordinated.
What are the 7 key elements of organizational structure?
Work specialization, Departmentalization, Chain of command, Span of control, Centralization and decentralization, Formalization, Boundary spanning.
What is work specialization?
Dividing activities into separate, specialized jobs to improve efficiency.
What is departmentalization?
The basis by which jobs are grouped together—by function, product, geography, customer, or process.
What is the chain of command?
An unbroken line of authority from the top to the lowest level in the organization.
What is ‘unity of command’?
Each person should report to only one supervisor to avoid conflicting instructions.
What does ‘span of control’ refer to?
The number of subordinates a manager can effectively supervise.
What is the advantage of a wide span of control?
Fewer management levels, lower costs, faster decisions, and increased flexibility.
What is centralization in an organization?
Decision-making authority is concentrated at the top levels of management.
What is decentralization?
Decision-making authority is distributed to lower-level managers closer to the action.
What is formalization?
The extent to which rules, procedures, and job descriptions are standardized and documented.
What is boundary spanning?
Connecting across departments or organizations to gather information and collaborate beyond formal structures.
What is the simple organizational structure?
Low departmentalization, wide span of control, centralized authority in one person, and little formalization.
What is the matrix structure?
A hybrid organizational structure combining functional and product departmentalization with dual lines of authority.
What is the main disadvantage of the Autocratic Model?
Employees feel insecure, dissatisfied, and are discouraged from sharing ideas or innovations.
How does the Custodial Model differ from the Autocratic Model?
The Custodial Model motivates employees through economic rewards and company loyalty, rather than authority.
What is the manager’s role in the Supportive Model?
To support and assist employees in achieving goals and solving problems, creating a participative work environment.
What are the expected manager qualities in the System Model?
Compassionate, emotionally intelligent, and sensitive to the diverse needs of employees.
