CH14- Troubleshooting

Question 1

Backup designed to restore system disks directly from backup media w/o installing OS first. Data volumes need a separate back up

Answer 1

bare-metal restore backup

Question 2

Documenting and managing network changes: IP, device moves

Answer 2

Change movement

Question 3

Business continuity option where a physical location houses the hardware needed to get IT functioning but takes a lot to get operational again

Answer 3

Cold site

Question 4

back up that copies selected files w/o marking them as back up

Answer 4

Copy back up

Question 5

Copies files changed that day - not label as backup

Answer 5

Daily back up

Question 6

Backs up copies changed since last full back up and not marked as back up

Answer 6

Differential back up

Question 7

Where additional help is needed beyond the techs expertise or authority

Answer 7

Escelation

Question 8

Anticipated or recieved from customers

Answer 8

FAQ

Question 9

Backup that copies all files and marks as backup

Answer 9

Full backup

Question 10

Business continuity option where physical site has infrastructure has up to date synchronized data configured to take over immediately

Answer 10

Hot site

Question 11

Back-up that copies files since last full or incremental back-up

Answer 11

Incremental back-up

Question 12

Searchable data base with problems and solutions

Answer 12

Knowledge base

Question 13

Time set aside for scheduled updates, upgrades “scheduled downtime”

Answer 13

maintenance window

Question 14

measures voltage, current, resistance

Answer 14

multimeter

Question 15

Programs that monitor network traffic and gather info about packet errors and types from each computer

Answer 15

Network monitors

Question 16

measures amt of light on a fiber optic circuit

Answer 16

OPM (Optical power meter)

Question 17

part of an upgrade plan and how to undo it

Answer 17

Rollback plan

Question 18

Network diagnostic tool that determines if a break in the line exists and how far it is down the line. Also, shows total length

Answer 18

Time-domain reflector

Question 19

Device that sends an electrical signal on a wire where a tone locator locates the signal and emits a tone

Answer 19

Tone generator

Question 20

Business continuitiy option where a physical location has the infrastructure to get IT ops going with short notice

Answer 20

Warm site