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Flashcards in ch1overview Deck (42):
1

types of foodservice ops?

commercial and onsite

2

what is commercial food service?

profit is primary activity

3

what is onsite?

provides foodservice as secondary activity for business

4

examples of onsite?

hospitals, schools, colleges, child care, senior care, military, correctional facility, employee feeding

5

examples of commercial foodservice?

limited-service limited-menu restaurant, full service restaurant, airport restaurants, cruise ship, zoos, museums, sports events, convenience stores

6

types of full service restaurants/

casual and fine dining

7

fine dining often referred to as ___ restaurants

white tablecloth

8

fine dining include:

country club, hotel

9

what is convenience store?

retail business with primary emphasis placed on providing convenient location to buy quickly from wide array consumable products--food and gas

10

what is kiosk?

<800sq ft sells only tobacco, beverages, snacks, confectionaries (no groceries)

11

what is mini?

800-1200 sq ft w. emphasis on gas, grocery sparse, open long time

12

what is limited selection?

range from 1500-2200 sq ft and becoming more common--broader product mix

13

what is traditional convenience?

2400-2500 sq ft, offer dairy, bakery, snack, drinks, tobacco, grocery, health, beauty, gas

14

what is expanded convenience?

2800-3600 sq ft, more room for fast food and seating, lots of parking , more shelves

15

what is hyper convenience?

very large, lots of products and services arranged in dpts (pharmacy, gas, bakery, restaurant)

16

senior care continuum?

independent-->congregate-->assisted-->intermediate-->skilled nursing

17

independent living?

people take care of selves in own homes, retirement community, or independent living apt

18

what is congregate care?

community enviro w/ one or more meals a day served in community dining room--have transportation, pool, convenience store, bank, barber, laundry, housekeeping, security

19

what is assisted living?

apartment style accomodation where assistance with daily activities provided--fill gap between independent and nursing home (meals, housekeeping, med assist, laundry, check in)

20

what is intermediate care?

nursing home care for res need assistance w/ activities but not significant nursing rqt-->meal plan

21

what is skilled nursing?

traditional state-licensed nursing facilities provide 24-hr med nursing care for ppl serious illness/disability (RN, LPN, nurse aides)

22

diff operating practices?

self op, contracting, partnering, franchising, multidepartment mngmt

23

what is self op?

foodservice op managed by employee of company in which foodservice op located--has full authority/responsibility, report to admin employed by same co.

24

what is partnering?

mutual commitment by two parties on how interact during contract w/ primary objective improve performance thru communications--share employees and service

25

example of partnering?

city hospital serve all hospitals

26

what is contracting?

long term focus, partnership between two parties

27

contracting companies?

Compass Grp, ARAMARK co., Sodexho

28

what is franchising?

right granted to individual / group to market company's concepts. IFA says this solves probs of ppl and money

29

who is franchisee?

person who is granted franchise

30

who is franchisor?

person who grants franchise

31

what is multidpt?

foodservice managers responsible for multiple sites

32

reasons be multidpt manager?

professional development, value to employer, higher position, job security

33

what is small business?

<100 employees

34

type of ownership chosen influenced by:

amount of control desired by owners, management ability of owner, capital needs/availability, liability exposure, tax issues

35

what is sustainability?

ecologically sound, economically viable, socially acceptable

36

the ability to meet needs of today without compromising ability of future gen to meet needs

sustainability

37

4 areas sustainability efforts?

built enviro, water/ecosystems/ag, energy and enviro, materials and toxins

38

what is greenwash?

distribution of misleading or inaccurate claims by company about its enviro efforts in attempt to create pos public image for company

39

stages of green?

legal-->market-->stakeholder-->activist

40

what is equifinality?

same or similar output can be achieved by using diff inputs or by varying transformation process

41

what is feedback?

system continually receiving info from internal/external enviro

42

what is a model?

conceptual simplification of real situation in which extraneous info excluded and analysis simplified