ch1overview

Question 1

types of foodservice ops?

Answer 1

commercial and onsite

Question 2

what is commercial food service?

Answer 2

profit is primary activity

Question 3

what is onsite?

Answer 3

provides foodservice as secondary activity for business

Question 4

examples of onsite?

Answer 4

hospitals, schools, colleges, child care, senior care, military, correctional facility, employee feeding

Question 5

examples of commercial foodservice?

Answer 5

limited-service limited-menu restaurant, full service restaurant, airport restaurants, cruise ship, zoos, museums, sports events, convenience stores

Question 6

types of full service restaurants/

Answer 6

casual and fine dining

Question 7

fine dining often referred to as ___ restaurants

Answer 7

white tablecloth

Question 8

fine dining include:

Answer 8

country club, hotel

Question 9

what is convenience store?

Answer 9

retail business with primary emphasis placed on providing convenient location to buy quickly from wide array consumable products–food and gas

Question 10

what is kiosk?

Answer 10

<800sq ft sells only tobacco, beverages, snacks, confectionaries (no groceries)

Question 11

what is mini?

Answer 11

800-1200 sq ft w. emphasis on gas, grocery sparse, open long time

Question 12

what is limited selection?

Answer 12

range from 1500-2200 sq ft and becoming more common–broader product mix

Question 13

what is traditional convenience?

Answer 13

2400-2500 sq ft, offer dairy, bakery, snack, drinks, tobacco, grocery, health, beauty, gas

Question 14

what is expanded convenience?

Answer 14

2800-3600 sq ft, more room for fast food and seating, lots of parking , more shelves

Question 15

what is hyper convenience?

Answer 15

very large, lots of products and services arranged in dpts (pharmacy, gas, bakery, restaurant)

Question 16

senior care continuum?

Answer 16

independent–>congregate–>assisted–>intermediate–>skilled nursing

Question 17

independent living?

Answer 17

people take care of selves in own homes, retirement community, or independent living apt

Question 18

what is congregate care?

Answer 18

community enviro w/ one or more meals a day served in community dining room–have transportation, pool, convenience store, bank, barber, laundry, housekeeping, security

Question 19

what is assisted living?

Answer 19

apartment style accomodation where assistance with daily activities provided–fill gap between independent and nursing home (meals, housekeeping, med assist, laundry, check in)

Question 20

what is intermediate care?

Answer 20

nursing home care for res need assistance w/ activities but not significant nursing rqt–>meal plan

Question 21

what is skilled nursing?

Answer 21

traditional state-licensed nursing facilities provide 24-hr med nursing care for ppl serious illness/disability (RN, LPN, nurse aides)

Question 22

diff operating practices?

Answer 22

self op, contracting, partnering, franchising, multidepartment mngmt

Question 23

what is self op?

Answer 23

foodservice op managed by employee of company in which foodservice op located–has full authority/responsibility, report to admin employed by same co.

Question 24

what is partnering?

Answer 24

mutual commitment by two parties on how interact during contract w/ primary objective improve performance thru communications–share employees and service

Question 25

example of partnering?

Answer 25

city hospital serve all hospitals

Question 26

what is contracting?

Answer 26

long term focus, partnership between two parties

Question 27

contracting companies?

Answer 27

Compass Grp, ARAMARK co., Sodexho

Question 28

what is franchising?

Answer 28

right granted to individual / group to market company's concepts. IFA says this solves probs of ppl and money

Question 29

who is franchisee?

Answer 29

person who is granted franchise

Question 30

who is franchisor?

Answer 30

person who grants franchise

Question 31

what is multidpt?

Answer 31

foodservice managers responsible for multiple sites

Question 32

reasons be multidpt manager?

Answer 32

professional development, value to employer, higher position, job security

Question 33

what is small business?

Answer 33

<100 employees

Question 34

type of ownership chosen influenced by:

Answer 34

amount of control desired by owners, management ability of owner, capital needs/availability, liability exposure, tax issues

Question 35

what is sustainability?

Answer 35

ecologically sound, economically viable, socially acceptable

Question 36

the ability to meet needs of today without compromising ability of future gen to meet needs

Answer 36

sustainability

Question 37

4 areas sustainability efforts?

Answer 37

built enviro, water/ecosystems/ag, energy and enviro, materials and toxins

Question 38

what is greenwash?

Answer 38

distribution of misleading or inaccurate claims by company about its enviro efforts in attempt to create pos public image for company

Question 39

stages of green?

Answer 39

legal-->market-->stakeholder-->activist

Question 40

what is equifinality?

Answer 40

same or similar output can be achieved by using diff inputs or by varying transformation process

Question 41

what is feedback?

Answer 41

system continually receiving info from internal/external enviro

Question 42

what is a model?

Answer 42

conceptual simplification of real situation in which extraneous info excluded and analysis simplified