Ch.2 Strategies

Question 1

4 Performance Dimensions
of OSC activities

Answer 1

1. Quality
2. Time
3. Flexibility
4. Cost

QTFC

Question 2

Mechanisms by which businesses coordinate decisions regarding structural & infrastructural elem.
&
Create fit among company’s activities - Doing & Integrating many things well

Answer 2

Strategies

Question 3

___ describes
1. Why org. exists
2. Core Value
3. Domain

Answer 3

Mission Statement

Question 4

Business Strategy identifies

Answer 4

1. Targeted​ Cx & Value provided
2. Time frame & Performance​ Obj.
3. Core Competencies

Question 5

Org. strenghs developed over time,
valuable to Cx,
hard to copy

Answer 5

Core Competencies

Question 6

2 Business Elements

Answer 6

1. Structural Elem.
   tangibles : bldg., equip. & IT
   (req. large capital invest)
2. Infrastructural Elem.
   people, policies, decision rules & org. structure choices
   (more invisible)

Question 7

___ translate Bus. Strategy into actions for functional areas
(e.g. Mktg, HR, Fin, RnD, Eng)

Answer 7

(Cross) Functional Strategies

Question 8

When levels of
Strategic Planning Process
fit well

Answer 8

Strategic Alignment

Question 9

SubDimensions of

Quality Performance Dim.

Answer 9

1. Performance Quality
   basic characteristics?
2. Conformance Quality
   perform to spec?
3. Reliability Quality
   work consistently for long?

Question 10

SubDimensions of

Time
Performance Dim.

Answer 10

1. Delivery Speed
2. Delivery Reliability
   important in SC
   Accuracy of Qty Shipped

Question 11

SubDimensions of

Flexibility
Performance Dim.

Answer 11

1. Mix Flexibility
   the range P/S produced
   （多樣）
2. Changeover Flexibility
   min. delay of providing new prod. （迭代）
3. Volume Flexibility
   any production volume
   （出貨量）

Question 12

SubDimensions of

Cost
Performance Dim.

Answer 12

1. Labor costs
2. Material costs
3. Engineering costs
4. Quality-Related costs
   failure/appraisal/prevention costs

LMEQ

Question 13

Acceptable time range the delivery can be made

Answer 13

Delivery Window

Question 14

Performance Dimensions that differentiate
G/S from competitors

Answer 14

Order Winner

Question 15

Performance Dimensions provided
min. performance expected by customers

Answer 15

Order Qualifier

Question 16

An OSC method :
Goods come off supplier’s trucks → immediately ship to retail locations

Answer 16

Cross-Docking

Question 17

Company’s decision to emphasize some performance dim. at the expense of other dim.

Answer 17

Trade-offs

Question 18

4 Stages of OSC Strategy
Alignment w/
Business Strategy

Answer 18

1. Internally Neutral
   Min. negative potential in OSC
2. Externally Neutral
   Apply what works for competitors
3. Internally Supportive
   OSC struct./infrastr. elem. aligned with bus. strategy
4. Externally Supportive
   Bus. strategy exploit core competencies

Question 19

When Functional Core Competencies feed back into Bus. Strategy

Answer 19

Closing the Loop

Question 20

___ is functional strategy that
indicates structural & infrastructural elemt acquired & developed to support Business Strategy
- Translate Business Strategy into OSC actions
- Provide Value to Target Cx/Markets
- Develop supporting Core Competencies in OSC practices

Answer 20

Operations & Supply Chain Strategies

Question 21

4 Performance dims
Cx evaluate P/S

Answer 21

1. Performance Quality
2. Delivery Speed
3. After-Sales Support
4. Cost