ch20 acheiving quality prod

Question 1

what is Quality?

Answer 1

produce a good or service which meets customer expectations and satisfy their needs and wants.

Question 2

what is Quality Control?

Answer 2

checking for quality at the end of the production process, whether a good or a service.

Question 3

advantages of Quality Control

Answer 3

• Eliminates the fault or defect before the customer receives it, so better customer satisfaction
• Not much training required for conducting this quality check

Question 3

disadvantages of Quality Control

Answer 3

• Still expensive to hire employees to check for quality
• Quality control may find faults and errors but doesn’t find out why the fault has occurred
• if product has to be replaced and reworked, then it is very expensive for the firm

Question 4

what is Quality Assurance?

Answer 4

checking for quality throughout the production process of a good or service.

Question 5

advantages of Quality Assurance

Answer 5

Eliminates the fault or defect before the customer receives it, so better customer satisfaction
Since each stage of production is checked for quality, faults and errors can be easily identified and solved
Products don’t have to be scrapped or reworked as often, so less expensive than quality control

Question 6

disadvantages of Quality Assurance

Answer 6

• Expensive to carry out so it decreases business profit
• Supervision and training is needed to make sure that the quality standards are met