Ch.3 Communication and Critical Thinking Skills Flashcards
What are forms of nonverbal communication?
-Eye contact
-Facial expressions
-Body Language
-Gestures
-posture
-Tone of voice
-Touch
What are some ways to have effective verbal communication?
-Have your thoughts in order before you speak.
-Analyze the intent of each message.
-Adequately brief the patient.
-Articulate clearly and at an appropriate rate.
-Ask patient the right questions to ensure they understand.
What is supportive communication?
When important patient information is discussed, like how they feel, and helps relieve patient anxiety, anger, or frustration.
How can you be an effective listener?
Listen, observe, repeat, gather information, responding appropriately, summerizing, maintaining silence, and clarifying.
What should you never do when communicating with a patient?
-Talking too fast
-using slang, medical vocabulary or broad generalizations
-Talking down to patients
-Speaking hostile or being insulting
-labeling patients as complainers or disoriented
-lack of common language
True or False:
You should give information to the patient if you are unsure.
False.
Never give out inaccurate information. If you are unsure find someone who can give that information.
True or False:
You should give false assurance or reassurance during a procedure to make the patient feel better.
False.
True or False:
physical or emotional states can affect communication.
True.
Be careful what you say during these procedures.
How should you speak to a patient with a hearing aid or difficulty hearing?
-Face patient directly and one the same level as possible.
-Use lower tone of voice
-Get patient attention before speaking.
-Articulate your words
True or False:
It’s okay to talk or yell to the patient from another room.
False.
How should you help a patient with visual impairments?
-Assist them while walking by having them hold onto your arm.
-Promote patient independence whenever possible.
Your patient is blind. How do you approach and help them during the procedure?
-Approach by saying “hello” and introducing yourself.
-Ask how they are used to doing things for themselves.
-Tell them when you have to leave and when you will return.
- Patient should have the same freedom as they do at home.
What is the proper way to treat patients with a speech impairment?
-Be patient and let them say what they need to.
-Watch for clues to gestures if the patient cannot be understood.
-Do not treat patients as children!
True or False:
It’s okay to speak to another sonographer or staff member about a patient.
False.
How would you help patients who are confused due to memory loss, illness or drugs?
Reasure where they are at, don’t encourage their confused thoughts, use simple language and ask only one question at a time.
