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DEH 1800 III > CH52HENRY Practice Management > Flashcards

Flashcards in CH52HENRY Practice Management Deck (21)
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1

Leadership within a dental practice involves _______.

A) Dentist

B) Hygienist

C) Dental Assistant

D) all members

D) all members

2

The dental practice is a business that must be run _______ to survive and prosper.

efficiently

3

The following are examples of ________ of an _______ leader.

  • Clear sense of purpose
  • Oriented toward goal accomplishment
  • A commitment to the service of others
  • Excellent communication skills
  • An awareness of other’s goals and commitment to help others reach their goals
  • Knows what needs to be done; possesses a sense of ownership

Characteristics; effective

4

Maximize one’s talents to be an asset to the organization.

A) Leader of teammates

B) Leader of self

C) Leader of patients

B) Leader of self

5

An environment of mutual respect and heartfelt interest in helping others succeed is essential.

A) Leader of teammates

B) Leader of self

C) Leader of patients

6

Make decisions that are good for a patient’s oral and                systemic health.

A) Leader of teammates

B) Leader of self

C) Leader of patients

C) Leader of patients

7

Trust is essential to leadership. ALL relationships are based on trust.

True

False

True

8

What are the components of Dr. Stephen Karpman’s “Drama Triangle”

Victim

Persecutor

Rescuer

9

The ideal description of what the practice will look like in both the short and long-term future

Vision

10

Written, posted declarations of the practice’s main purpose that can change over time

Mission statement

11

An observable and measurable end result having one or more objectives to be achieved within a specific time frame

Goals

12

“SMARTER” Format of Achieving Goals:

  • With a clear end picture in mind

Specific

13

“SMARTER” Format of Achieving Goals

  • With rewarded steps along the way

Motivational

14

“SMARTER” Format of Achieving Goals:

  • Set a notch higher but achievable

Attainable

15

“SMARTER” Format of Achieving Goals:

  • In line with the mission

Relevant

16

“SMARTER” Format of Achieving Goals:

  • Time bound

Timely

17

“SMARTER” Format of Achieving Goals:

  • Change or update goals as necessary

Evaluate

18

“SMARTER” Format of Achieving Goals:

  • Allows for continuous improvement

Reevaluate

19

The fee the dentist uses most often for a given dental procedure is called the ______

Usual fee

20

The fee determined by the insurance benefit provider from actual submitted fees for specific proceduresis called the _____.

Customary fee

21

The fee determined by the insurance benefit provider for a particular procedure that requires a modification or special consideration by the insurance company or provideris called the ______.

Reasonable fee