Recall, Recare, Appointment Systems Flashcards Preview

DEH 1800 III > Recall, Recare, Appointment Systems > Flashcards

Flashcards in Recall, Recare, Appointment Systems Deck (16)
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1

As a hygienist when scheduling your new patients first quadrant of scaling and root planning you should block out how many 10 minute increments from your schedule?

A) 3

B) 6

C) 9

D) 12

C) 9

2

Which recall system has the patient schedule the next recall visit before he or she leaves the dental office?

A) Mail system

B) E-mail system

C) Telephone system

D) Advanced appointment system

D) Advanced appointment system

3

The most efficient way to maintain a recall system in a well-established dental practice is via the telephone.

True

False

False

(The most efficient recall system is managed electronically)

4

The use of an intra-oral camera during a dental prophylaxis appointment is a good way to promote patient education.

True

False

True

5

Time is set aside in an appointment book framework for allof the following except one.

A) Holiday

B) Lunch hour

C) Staff meetings

D) Morning huddle

D) Morning huddle

6

Procedures performed during a recall appointment are limited to a prophylaxis. A 6-month recall is appropriate for all dental patients.

A) Both statements are true.

B) Both statements are false.

C) The first statement is true, the second statement is false.

D) The first statement is false, the second statement is true.

B) Both statements are false.

7

Which is the appropriate action to take when a patient arrives with an appointment card that states she has a dental appointment that day but the schedule does not indicate an appointment for the patient.?

A) Tell the patient she is going to have to wait a long time to be seen.

B) Inform the patient you are sorry, but there is no way she can be seen today.

C) Explain there was a scheduling error and work the patient into the schedule.

D) Blame the mistake on the person that made the error and reschedule the patient.

C) Explain there was a scheduling error and work the patient into the schedule.

8

Which is the first question to ask a patient that calls the dental office and wants to see the dentist due to a toothache?

A) Does your insurance cover emergency care?

B) How long has the tooth been bothing you?

C) How are you going to pay for the office visit?

D) Why did you wait until you had a toothache to call?

B) How long has the tooth been bothing you?

9

An appointment _______ is the framework around which appointments are made.

A) file

B) folder

C) matrix

D) binder

C) matrix

10

Which type of treatment is commonly dovetailed in an appointment schedule?

A) oral prophylaxis

B) crown preparation

C) denture adjustment

D) Class I filling

C) denture adjustment

11

Which of the following is a good way to promote patient education?

A) Newsletters

B) Audiovisual materials

C) Social media web pages

D) Only A and B

E) All of the above

E) All of the above

12

Which time of day is considered most appropriate to schedule an appointment for a young child?

Early morning

13

When scheduling appointments for school children, all of the following are considerations for the scheduling team, except one. Which one is the EXCEPTION?

A) Offer times between 10:00 AM and 2:30 PM, first.

B) Suggest the child’s lunch hour or a school holiday.

C) Schedule the same day and time for each visit.

D) Suggest that practice prefers to hold after school appointments for those children that can’t miss school due to academic struggles.

C) Schedule the same day and time for each visit.

Do not simply schedule the same day and time for each visit. Offer times between 10:00 AM and 2:30 PM, first, because these are the times that are the most difficult to fill. Suggest the child’s lunch hour or a school holiday. Suggest that practice prefers to hold after school appointments for those children that can’t miss school due to academic struggles and ask if it is at all possible to schedule an appointment for a different time.

14

Early morning appointments are generally most convenient for older adults. When confirming their appointment, make sure to repeat the days and times several times to the patient during the course of the conversation.

A) Both statements are true.

B) Both statements are false.

C) The first statement is false; the second statement is true.

D) The first statement is true; the second statement is false.

C) The first statement is false; the second statement is true.

15

Difficult cases, such as crown and bridge work, are always scheduled in the early morning.

True

False

False

Early morning generally has been considered the best time for extensive treatment; however, difficult cases are scheduled according to the dentist’s body clock.

16

Which is the most common unit of time used for appointment scheduling in an expanded function practice?

A) 5 minutes

B) 10 minutes

C) 20 minutes

D) 30 minutes

B) 10 minutes

A 10-minute increment (unit) has become generally accepted for expanded function practices.