CH6 (test bank) Flashcards by Tala Aldhahri

________ is the process by which individuals organize and interpret their sensory impressions in
order to give meaning to their environment.
A) Sensation
B) Impression
C) Apprehension
D) Attribution
E) Perception

E) Perception

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Which of the following statements is true regarding perception?
A) Perception of reality is independent of one’s personality.
B) Our perception of a target is not affected by the context of the situation in which the perception is
made.
C) Our perception of reality can be different from the objective reality.
D) Our perception of reality is independent of our past experiences.
E) We form a perception of a target by looking at it in isolation.

C) Our perception of reality can be different from the objective reality.

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When two people witness something at the same time and in the same situation yet interpret it differently, factors that operate to shape their perceptions reside in the ________.
A) perceivers
B) target
C) timing
D) context
E) situation

A) perceivers

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David Myers is of the opinion that people who drive SUVs are rash drivers. He feels that people
driving SUVs do not respect road rules and always violate traffic regulations. What personal factor is
most likely to be affecting Myers’ perception of SUV drivers?
A) his financial background
B) his expectations
C) his interest
D) his motive
E) his personality

B) his expectations

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Extremely attractive or unattractive individuals are most likely to be noticed in a group. Which of the
following statements best describes the reason behind it?
A) Our perception of reality depends on our past experiences.
B) Our perception of reality depends on our personality.
C) We don’t look at targets in isolation.
D) The time at which we see an object can influence our perception of the object.
E) Our motives and expectations affect our perception of a target.

C) We don’t look at targets in isolation.

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During team meetings Amber Downing always notices that Rhona Law tends to ask innumerable
questions and suggests ideas at each discussion. However, Law stands out in the meetings only because
she is the only one making suggestions. If both of them were part of team meetings where almost all
members made suggestions and asked questions, Law would not have drawn as much attention from
Downing. Which of the following factors has most likely influenced Downing’s perception of Law?
A) expectation
B) interest
C) past experience
D) context
E) motive

D) context

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Monica Walden feels that people who use plastic bags are insensitive toward the environment. She believes that people have a certain obligation toward their environment and should take it upon themselves to protect and preserve it. Which of the following factors has most likely influenced Walden’s perception of people?
A) location
B) time
C) characteristic of the target
D) expectation
E) context

D) expectation

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Which of the following is a factor present in a target which may affect a person’s perception?
A) attitude
B) motive
C) interest
D) novelty
E) experience

D) novelty

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Which of the following is a factor present in a situation which may affect a person’s perception?
A) similarity
B) size
C) expectation
D) time
E) experience

D) time

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Which of the following is a factor present in a perceiver which may affect perception?
A) interest
B) similarity
C) sound
D) proximity
E) background

A) interest

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Alicia Akers works as a marketing executive. She always talks in a high pitch and often draws a lot
of attention wherever she is. Which of the following statements best explains the reason behind people
noticing Akers?
A) Perception of reality depends on the perceiver’s past experiences.
B) Perception of reality depends on the perceiver’s personality.
C) Characteristics of the target affect people’s perception.
D) The time at which we observe behavior affects perception.
E) Motives and interests of the perceiver affects perception of behavior.

C) Characteristics of the target affect people’s perception.

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________ explains the ways in which we judge people differently, depending on the meaning we assign to a given behavior.
A) Attribution theory
B) Equity theory
C) Object relations theory
D) Attachment theory
E) Cultural schema theory

A) Attribution theory

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Attribution theory suggests that when we observe an individual’s behavior, we attempt to determine whether it was internally or externally caused. That determination, however, depends largely on three factors. Which of the following is one of these three factors?
A) traceability
B) consistency
C) verifiability
D) relatedness
E) affect intensity

B) consistency

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Which of the following is an example of internally caused behavior?
A) An employee was late for a team meeting because of a heavy downpour.
B) An employee was laid off because the company was attempting to cut costs by laying off employees.
C) An employee was fired from work because he violated a company policy.
D) An employee could not attend an interview because of a delayed flight.
E) An employee could not come to work because he met with an accident.

C) An employee was fired from work because he violated a company policy.

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Which of the following is an example of externally caused behavior?
A) An employee postpones a meeting because he overslept.
B) An employee is late to work because of a punctured tire.
C) An employee was fired because he violated a company policy.
D) An employee was promoted when he achieved more than the assigned objectives.
E) An employee closed a sale with an important corporate client because of his excellent negotiation
skills.

B) An employee is late to work because of a punctured tire

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According to the attribution theory, ________ is one the three main factors which attempts to
determine an individual’s behavior.
A) distinctiveness
B) perverseness
C) flexibleness
D) resilience
E) timorousness

A) distinctiveness

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When individuals observe another person’s behavior, they attempt to determine whether it is
internally or externally caused. Which of the following attempts to explain this phenomenon?
A) pygmalion effect
B) emotional dissonance
C) attribution theory
D) two-factor theory
E) framing effect

C) attribution theory

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With reference to the attribution theory, which of the following terms indicates the extent to which
an individual displays different behaviors in different situations?
A) flexibility
B) integrity
C) consensus
D) consistency
E) distinctiveness

E) distinctiveness

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If a person responds to a particular situation in the same way over a long time period, then the
attribution theory states that the behavior demonstrates ________.
A) distinctiveness
B) consensus
C) consistency
D) discontinuity
E) traceability

C) consistency

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According to the attribution theory, if a behavior scores ________, we tend to attribute it to external
causes.
A) low on distinctiveness
B) low on adaptability
C) low on consistency
D) high on stability
E) low on consensus

C) low on consistency

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Janice Yoder works in an environmental campaigning organization and often needs to interact with a
large team for project implementation activities. However, she always finds it difficult to work as a part
of a team. She always seems to have major disagreements with team members which lead to
antagonistic relations between them. Though she has moved from one team to another, her relations with
colleagues always seem to be hostile and cold. How would the attribution theory describe this behavior?
A) low on consensus
B) high on reliability
C) high on adaptability
D) high on consistency
E) low on distinctiveness

D) high on consistency

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According to the attribution theory, if everyone who faces a similar situation responds in the same
way, we can say the behavior shows ________.
A) distinctiveness
B) tractability
C) consensus
D) consistency
E) manageability

C) consensus

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Janice is late for work each day by about ten minutes. How would attribution theory describe this
behavior?
A) It shows consensus.
B) It shows similarity.
C) It shows consistency.
D) It shows reliability.
E) It shows distinctiveness.

C) It shows consistency.

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According to the attribution theory, which of the following behaviors is most likely to be attributed to an external cause?
A) a behavior that scores high on consensus
B) a behavior that scores low on distinctiveness
C) a behavior that scores high on consistency
D) a behavior that scores low on traceability
E) a behavior that scores high on rigidity

A) a behavior that scores high on consensus

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Samantha is never late for work. But last Monday she arrived an hour late because of heavy traffic. According to the attribution theory, Samantha's behavior on that day scores ________. A) high on reliability B) low on distinctiveness C) high on traceability D) low on consistency E) high on stability

D) low on consistency

Megan Cardova, who works as a sales executive at Orbit Bank, has been failing to meet her sales targets for the last 10 months. Recently, she had a face-to-face discussion with her manager where she said that the unrealistic targets were the reason for her underperformance. The manager, however, noticed that all the other team members were achieving their targets and sometimes were even achieving more than the set numbers. Which of the following is Cardova's behavior most likely to be characterized by according to the attribution theory? A) low distinctiveness B) high rigidity C) high traceability D) low consensus E) low consistency

D) low consensus

According to the attribution theory, if a behavior scores ________, we tend to attribute it to internal causes. A) low on consistency B) high on rigidity C) low on distinctiveness D) high on consensus E) low on conformity

C) low on distinctiveness

Which of the following terms best describes the tendency to underestimate the influence of external factors and overestimate the influence of internal factors when making judgments about the behavior of others? A) fundamental attribution error B) bandwagon effect C) contrast effect D) emotional dissonance E) self-fulfilling prophecy

A) fundamental attribution error

Naomi Fisher, a sales manager at Pure, a water purifier company, had a new member, Leah Marshall join her team. Though during Leah's interview, Naomi felt she would be a productive sales executive, her performance has often been below the mark. Consistently in the past three months, Leah has been unable to reach her targets and is falling substantially behind on her annual targets. Naomi assumes that Leah is not determined and motivated enough to do what it takes. Which of the following, if true, weakens Naomi's assumption? A) Leah has often arrived late for team meetings conducted in the morning. B) Leah has been assigned a sales territory where consumers are from low income groups. C) Leah has good interpersonal skills and gets along well with her customers. D) Research showed that the company's largest competitor had a lower turnover than they did. E) Naomi recently received feedback from other team members that Leah is often uncooperative.

B) Leah has been assigned a sales territory where consumers are from low income groups.

Johanna Murray, a climate campaigner at The National Footprint Foundation, is known in her organization to be a campaigner of caliber and high performance. She recently worked on a campaign against global warming during which she worked extremely hard to achieve project milestones. However, the campaign failed as it could not achieve the desired objective. Due to this, her manager, Brenda Owens gave her a poor performance appraisal. In the appraisal, Brenda said that Johanna was not motivated and failed to reach out to 25,000 people through Internet media to spread awareness about climate change. Which of the following, if true, weakens Brenda's statement? A) Johanna lacks experience in publicizing campaigns using Internet media. B) Brenda was unable to make time for Johanna to brief her on the tasks involved in carrying out the campaign's media strategy. C) Johanna recently moved from the agriculture campaign to the climate campaign. D) Johanna's previous job involved an extensive amount of researching on environmental issues. E) Brenda is known in the organization to be a fair and unbiased manager.

B) Brenda was unable to make time for Johanna to brief her on the tasks involved in carrying out the campaign's media strategy.

Johanna Springer, who works as a sales executive at Pascal's Bank, is upset at the way her manager, Emma Womack, always calls her in for one-on-one meetings to discuss her underperformance. Though Springer makes a higher number of sales calls and works longer hours than last year, her sales figures are still low. She knows that the main reason behind her underperformance is the recent economic meltdown in the country. However, her manager feels that Springer's underperformance is the result of her laid back attitude and has nothing to do with external factors. In this situation, Womack's behavior is characterized by a(n) ________. A) anchoring bias B) contrast effect C) fundamental attribution error D) self-fulfilling prophecy E) pygmalion effect

C) fundamental attribution error

________ bias indicates the tendency of an individual to attribute his own successes to internal factors while putting the blame for failures on external factors. A) Status quo B) Self-serving C) Distinction D) Congruence E) Anchoring

B) Self-serving

) Jane Allen, a campaign manager at a non-profit organization, often takes full credit for project successes even when her team members' contributions play a big role in achieving milestones. However, when projects receive setbacks, she blames her team members and sometimes states that the situation was beyond her control. Allen's behavior is an example of a(n) ________ bias. A) impact B) anchoring C) confirmation D) distinction E) self-serving

E) self-serving

Laura Simpson, a campaign manager at a child rights organization in Jakarta, planned a marathon for celebrities to raise money for underprivileged children. Though all arrangements for the event had been made, a few days before the event she realized that on the same day there was a political rally happening in the city which will block access to the route on which the marathon was supposed to be undertaken. In such a situation, what is Simpson, who suffers from a self-serving bias, most likely to say? A) I did not do sufficient research on public events in the city. B) My colleagues did not inform me about the rally. C) The director had warned me of this. I should have known better. D) I should have weighed feasibility options for the event. E) I should have established better contacts to know about this update.

B) My colleagues did not inform me about the rally.

Individuals engage in ________ because it is impossible for them to assimilate everything they see and can take in only certain stimuli. A) selective perception B) cognitive dissonance C) self-serving bias D) emotional labor E) self-fulfilling prophecy

A) selective perception

You are more likely to notice a car like your own due to ________. A) stereotyping B) self-serving bias C) halo effect D) selective perception E) contrast effect

D) selective perception

Harriet Kirby, a fund raising manager at a women's rights organization, experienced a bad incident last year with the public relations manager of a banking company who had committed to sponsor a charity event. The bank backed out at the last minute. This year, when a renowned international bank executive showed interest in sponsoring the organization's upcoming annual event, Kirby rejected their participation. She felt that banks have a casual approach toward charity events, and it is risky to involve them in the event. Which of the following is Kirby most likely to be characterized by? A) selective perception B) cognitive dissonance C) self-serving bias D) bandwagon effect E) self-fulfilling prophecy

A) selective perception

________ refers to the tendency of people to draw a general impression about an individual on the basis of a single characteristic. A) Confirmation bias B) Self-serving bias C) Randomness error D) Halo effect E) Hindsight bias

D) Halo effect

Amanda Winter used to work as a public engagement coordinator at Safe Food Alliance, until three months ago when her manager, Laura Morris, promoted her to the position of a sustainable food campaigner. However, soon after this, Laura noticed that Amanda was facing major difficulties in achieving campaign milestones and the project was falling behind schedule due to her lack of performance. Which of the following, if true, would most strengthen the argument that Laura was influenced by the halo effect in her decision to promote Amanda? A) Laura is known to micromanage most of her projects. B) Laura uses cultural stereotyping in order to speed up the process of decision making. C) Laura has made good hiring decisions in the past and is known to be an unbiased judge of character. D) Laura sat in on only one of Amanda's presentations prior to giving her the promotion. E) Laura worked closely with Amanda over a period of 8 months.

D) Laura sat in on only one of Amanda's presentations prior to giving her the promotion.

Which of the following is referred to as a halo effect? A) attributing our own successes to internal factors and failures to external factors B) judging someone on the basis of our perception of the group to which he or she belongs C) interpreting a person's behavior in comparison to others recently encountered D) drawing a general impression about an individual on the basis of a single characteristic E) underestimating the influence of external factors when making judgments about people

D) drawing a general impression about an individual on the basis of a single characteristic

William Davies, a guest relations executive at a five star deluxe hotel, regularly interacts with bureaucrats, politicians, celebrities, and other prosperous individuals. He feels that all rich people are kind, hardworking, and friendly. Which of the following is Davies most likely to be characterized by? A) confirmation bias B) self-serving bias C) randomness error D) halo effect E) hindsight bias

D) halo effect

________ refers to the evaluation of a person's characteristics that is affected by comparisons with other people recently encountered who rank higher or lower on the same characteristics. A) Halo effect B) Contrast effect C) Confirmation bias D) Stereotyping E) Anchoring bias

B) Contrast effect

Which of the following statements is true regarding a contrast effect? A) It attributes success to internal factors and blames failure on external factors. B) It involves judging a person on the basis of perception of the group to which he or she belongs. C) It involves evaluation of a person's features based on comparison with another person. D) It indicates a tendency to draw a general conclusion about a person on the basis of one feature. E) It indicates a tendency to fixate on initial information and failing to accept subsequent data.

C) It involves evaluation of a person's features based on comparison with another person.

Jessica recently joined a new company and was first introduced to Michelle, her cubicle neighbor. Michelle came across as amiable and cheerful. During lunch she met another colleague, Carrie, who did not come across as friendly as Michelle. In this situation, Jessica's interpretation of Carrie's personality is most likely to be affected by a ________. A) confirmation bias B) contrast effect C) fundamental attribution error D) self-serving bias E) bandwagon effect

B) contrast effect

Judging someone on the basis of one's perception of the group to which the person belongs is called ________. A) confirmation bias B) stereotyping C) framing effect D) self-serving bias E) bandwagon effect

B) stereotyping

Which of the following is a shortcut used in judging others by making generalizations? A) hindsight bias B) randomness error C) stereotyping D) illusory superiority E) telescoping effect

C) stereotyping

Rose Buffay needs to give a presentation to the board of directors of her organization next week. She knows that her presentation will play an important role in her performance appraisal in the next quarter. However, she knows that two of her colleagues, John Roy and Keith Mathews, will also be giving a presentation on the same issue. She is nervous because she believes that men have a better flair for giving presentations. Buffay's perception of John and Keith is most likely characterized by ________. A) a halo effect B) a contrast effect C) a hindsight bias D) stereotyping E) a confirmation bias

D) stereotyping

A manager believes that he should not hire older workers because they can't learn new skills. This belief is an example of ________. A) an anchoring bias B) a fundamental attribution error C) a confirmation bias D) a self-serving bias E) stereotyping

E) stereotyping

Which of the following terms refers to a situation in which a person inaccurately perceives a second person, and the resulting expectations cause the second person to behave in ways consistent with the original perception? A) confirmation bias B) self-fulfilling prophecy C) attribution theory D) contrast effect E) bandwagon effect

B) self-fulfilling prophecy

Sarah Covington, a sales manager at Synergy Corporation Bank, often keeps low expectations of her team. She feels that they are under qualified for their job and do not have substantial experience to sell a large number of accounts. Covington's team does not feel motivated enough and invariably underperforms and misses targets on a regular basis. Which of the following concepts best explains Covington's team's poor performance? A) hindsight bias B) self-fulfilling prophecy C) confirmation bias D) contrast effect E) bandwagon effect

B) self-fulfilling prophecy

Which of the following terms refers to choices made from among two or more alternatives? A) inquiry B) decision C) perception D) intuition E) rationalization

B) decision

A(n) ________ refers to a discrepancy between the current state of affairs and some desired state. A) problem B) decision C) instinct D) intuition E) perception

A) problem

Which of the following is a decision-making model that describes how individuals should behave in order to maximize some outcome? A) rational decision-making model B) flexible decision-making model C) distributive decision-making model D) associative decision-making model E) integrative decision-making model

A) rational decision-making model

Which of the following statements is true regarding the rational decision-making model? A) It takes into consideration the limited information-processing capability of individuals. B) It involves constructing simplified models without capturing all their complexity. C) It deals with satisficing decisions by seeking solutions that are satisfactory and sufficient. D) It assumes that an individual is able to identify all relevant options in an unbiased manner. E) It is an unconscious decision-making process created from distilled experience.

D) It assumes that an individual is able to identify all relevant options in an unbiased manner.

What is the first step in the rational decision-making model? A) developing alternatives B) defining the problem C) identifying the decision criteria D) weighing the decision criteria E) evaluating the alternatives

B) defining the problem

Anne Warner, a climate campaigner at an environmental organization, is in charge of implementing a campaign activity where she needs to increase the use of renewable energy in the villages of Vietnam. For her project, she uses the rational decision-making model to implement activities. She has just completed identifying an appropriate criteria for decision making and has allocated weights to the criteria. Which of the following is Warner most likely to undertake next according to the model? A) develop options of wind, solar, and hydro energy B) analyze the problems of the project C) determine goals of the project D) select hydro energy as the best option E) weigh advantages between solar and wind energy

A) develop options of wind, solar, and hydro energy

With reference to decision making, which of the following does satisficing involve? A) weighing each criteria before making a decision B) seeking solutions that are satisfactory and sufficient C) scrutinizing and evaluating each alternative in detail D) selecting the best option with the highest utility E) finding optimal solutions to problems

B) seeking solutions that are satisfactory and sufficient

Emily Boyce, a project manager at an insurance firm, regularly satisfices while making decisions. She often comes across complicated problems which would take a long time to resolve. Due to the pressing deadlines, she often meets project goals by satisficing a large number of her decisions. Which of the following is Boyce most likely to do? A) seek complete information while making decisions B) search for solutions that are reasonable C) identify all possible options to solutions D) analyze each alternative in an unbiased manner E) choose the optimal solution to each problem

B) search for solutions that are reasonable

A process of making decisions by constructing simplified models that extract the essential features from problems without capturing all their complexity is known as ________. A) optimal decision making B) intuitive decision making C) bounded rationality D) active selection E) incremental decision making

C) bounded rationality

________ is a highly complex and highly developed form of reasoning that is based on years of experience and learning. A) Process consultation B) Action research C) Intuition D) Active selection E) Emotional intelligence

C) Intuition

Which of the following is true of intuitive decision making? A) It is a slow process of decision making. B) It is devoid of emotions. C) It is the most rational way of making decision. D) It occurs within conscious thought. E) It involves making decisions based on distilled experience

E) It involves making decisions based on distilled experience

Phyllis Stintson needs to decide whether to start a campaign against deforestation in Indonesia. Though her research team has provided substantial information on the high feasibility of the project, Stintson does not go ahead with the project. Stintson's decision is most likely influenced by which of the following if she made the decision by drawing unconscious references from several different experiences in the past? A) optimization B) intuition C) fundamental attribution error D) framing effect E) anchoring bias

B) intuition

The ________ bias is a tendency to fixate on initial information and fail to adequately adjust for subsequent information. A) hindsight B) overconfidence C) anchoring D) availability E) self-serving

C) anchoring

The tendency to seek out information that reaffirms past choices and to discount information that contradicts past judgments is known as a(n) ________ bias. A) distinction B) omission C) impact D) confirmation E) anchoring

D) confirmation

________ bias refers to the tendency for people to base their judgments on information that is easily accessible. A) Anchoring B) Availability C) Overconfidence D) Confirmation E) Hindsight

B) Availability

Which of the following types of biases is most likely to play a significant role during a negotiation? A) impact bias B) normalcy bias C) distinction bias D) anchoring bias E) status quo bias

D) anchoring bias

A manager doing performance appraisals gives more weight to recent employee behaviors than to behaviors of 6 or 9 months earlier. This shows that the manager's perception is affected by a(n) ________ bias. A) self-serving bias B) availability C) impact D) distinction E) hindsight

B) availability

________ refers to staying with a decision even when there is clear evidence it's wrong. A) Escalation of commitment B) Fundamental attribution error C) Randomness error D) Risk aversion E) Availability bias

A) Escalation of commitment

The tendency to believe falsely, after an outcome of an event is actually known, that one would have accurately predicted that outcome is known as a(n) ________ bias. A) self-serving B) confirmation C) impact D) hindsight E) anchoring

D) hindsight

According to the concept of ________, decisions are made solely on the basis of their outcomes, ideally to provide the greatest good for the greatest number. A) utilitarianism B) selective perception C) self-fulfilling prophecy D) halo effect E) contrast effect

A) utilitarianism

) Individuals who report unethical practices by their employer to outsiders are known as ________. A) change agents B) boundary spanners C) early adopters D) whistle-blowers E) free riders

D) whistle-blowers

Which of the following is a component of the three-component model of creativity? A) expertise B) logical thinking skills C) extrinsic task motivation D) intuition E) analytical skills

A) expertise

The three-component model of creativity proposes that individual creativity essentially requires expertise, creative thinking skills, and ________. A) external locus of control B) intrinsic task motivation C) emotional intelligence D) positivity offset E) selective perception

B) intrinsic task motivation

An individual's perception of reality can be substantially different from objective reality

People's behavior is based on their perception of what reality is, not on reality itself.

The perception of a target is unaffected by the perceiver's personality or past experiences.

Attribution theory tries to explain the ways in which we judge people differently, depending on the meaning we attribute to a given behavior.

According to the attribution theory, if a behavior scores high on consensus and distinctiveness, we tend to consider it as an internally caused behavior.

According to attribution theory, the more consistent a behavior, the more we are inclined to attribute it to external causes

The tendency for individuals to attribute their own successes to internal factors and put the blame for failures on external factors is known as the confirmation bias.

The tendency to underestimate the influence of external factors and overestimate the influence of internal factors when making judgments about the behavior of others is known as the randomness error.

The tendency to draw a general impression about an individual on the basis of a single characteristic is known as the contrast effect.

A candidate is likely to receive a more favorable evaluation if preceded by mediocre applicants and a less favorable evaluation if preceded by strong applicants. This is an example of the halo effect.

Stereotyping helps individuals make quick decision through generalizations.

In an interview, information elicited early from an interviewee carries greater weight than information elicited later.

The rational decision-making model takes into consideration the fact that all information pertaining to a problem might not be available to the decision maker.

Rational decision making is an unconscious process created from distilled experience.

Anchoring bias occurs because our mind appears to give a disproportionate amount of emphasis to the first information it receives.

A person's tendency to believe he/she can predict the outcome of random events is known as the self-serving bias.

Escalation of commitment refers to staying with a decision even when there is clear evidence it's wrong

The tendency to believe falsely, after an outcome of an event is actually known, that one would have accurately predicted that outcome is known as the confirmation bias.

Women are more likely than men to overanalyze problems before making a decision and to rehash a decision once made.

A focus on utilitarianism creates an environment that hinders productivity and efficiency.

CH6 (test bank) Flashcards

(93 cards)