CH7 Advocacy for Dental Care

Question 1

_______ are individuals who cause social, cultural, or behavioral change, be it intentional or unintentional.

Answer 1

Social advocates/change agents

Question 2

Change agents cannot be effective without the _____ of others who are motivated by external and internal factors to pursue change.

Answer 2

collaboration

Question 3

________ agents are good at empowering others.

Answer 3

Social advocates/change

Question 4

Social _____ implement change in regard to how dental care is delivered, who is able to receive it, and how to ensure sustainability of a program.

Answer 4

advocates

Question 5

_____ is an evolution from one state to another state. For this to occur, there is a need to create change in individuals that govern policy.

Success depends on one’s ability to ______others and work with them regardless of goals or interests.

Answer 5

Change; understand

Question 6

Dental hygienists are ______ for patients’ health by affecting change in their behavior, change in dental office protocols, change in products used, and change in the practice of dental hygiene through the _____ and regulatory systems.

Answer 6

advocates; legislative

Question 7

______: an agent that provokes or speeds change or action

Answer 7

Catalyst

Question 8

_______: problem-solver, good at “thinking outside the box”

Answer 8

Solution giver

Question 9

_______: facilitator, gathers people and resources

Answer 9

Resource linker

Question 10

_______: gets it done, their strength is in completing projects

Answer 10

Process helper

Question 11

When something is ______, changes are made without losing essential components, starting point change

Answer 11

modified

Question 12

_______ something encompases making a small but significant change. It is a deviatiation from normal.

Answer 12

Altering

Question 13

When something is _______ it has undergone a thorough or dramatic change.

Answer 13

transformed

Question 14

Policy making, collaboration & partnership, coalition building and grant writing comprise the ________ in action.

Answer 14

Change Agent

Question 15

During an _______ the need for a change is reconized. This component includes the collection of data to verify the problem to be solved through change and identify the desired situation that will result from the change.

Answer 15

assessment

Question 16

The _____ component of a planned change identifies the problem that has created a need for change.

(Figures out “What’s Wrong”)

Answer 16

Diagnosis

Question 17

______, the most important component of a planned change plans solutions/approaches and alternatives to the problem. This component analyzes alternative approaches and the consequences of each. It also asesses the cost, support and resources needed. A decision on the course of action to be taken is analyzed.

Answer 17

Planning

Question 18

The ______ component the implements plan for change and monitors for unforeseen problems.

Answer 18

•Implementation

Question 19

The _____ comonent determines whether the desired outcome and stated objectives have been achieved as a result of the implemented change; and if necessary, reassess the situation and modify the plan for change.

Measures such as rewards or incentives may be implemented to stabilize the change and make it permanent.

Answer 19

Evaluation

Question 20

_____ should be done throughout process

Answer 20

•Documentation

Question 21

Which competency of a dental change agent fosters sensitivity to changes, has the ability to develop clearly defined, realistic goals for a project of change and maintains a generalized perspective of priorities?

Answer 21

Vision

Question 22

______ is the ability to bring together key stakeholders and establish effective partnerships. It encompasses networking and management skills to establish working groups and to define and delegate respective responsibilities clearly.

Answer 22

Collaboration

Question 23

______ skills influence others to commit to plans and ideas by creating a desire and challenging the vision of the future. It requires a tolerance of uncertainty about the causes and effects of change, fosters cohesiveness.

Answer 23

Negotiation

Answer 24

Question 25

Answer 25

Question 26

Answer 26

Question 27

Answer 27

Question 28

Answer 28

Question 29

National, \_\_\_\_\_\_\_, and local health policy are the three types of ______ policy

Answer 29

state; government

Question 30

Answer 30

Question 31

Answer 31

Question 32

Answer 32

Question 33

Answer 33

Question 34

Answer 34

Question 35

Answer 35

Question 36

Name three Formal Partnership Documents

Answer 36

Memorandum of Understanding (MOU) Affiliation agreement (Macdill, **legal document**) Partnerhship agreement

Question 37

A short one paged paper with bullets explaining backgound information and data on the topic when presenting change to a congressmen.

Answer 37

White Paper

Question 38

Name the three goals of Coalitions

Answer 38

* Influencing or developing public policy * Changing people's behavior * Building a health community

Question 39

Barriers to Creating a Coalition

Answer 39

* Turf Issues. * Negative History. * Domination by "Professionals" or Some Other Elite. * Poor Links to the Community. * Minimal Organizational Capacity.

Question 40

\_\_\_\_\_: Organizations are often very sensitive about sharing their work, their target populations, and especially their funding. Part of creating a coalition may be to convince a number of organizations that working together will in fact both benefit all of them and better address their common issues.

Answer 40

Turf Issues

Question 41

•N\_\_\_\_\_\_\_\_: Organizations, individuals, or the community as a whole may have had experiences in the past that have convinced them that working with certain others is simply not possible. A new coalition may have to contend with this history before it can actually start the work it needs to do.

Answer 41

Negative History

Question 42

•\_\_\_\_\_\_\_\_\_\_\_: All too often in their rush to solve problems or to "help the disadvantaged," agency people with advanced degrees, local politicians, business leaders, and others neglect to involve the people most affected by the issue at hand and other affected community members. Creating a participatory atmosphere and reining in those who believe they have all the answers are almost always required when starting a coalition.

Answer 42

Domination by "Professionals" or Some Other Elite

Question 43

•\_\_\_\_\_\_\_\_\_: A first step may have to be the development of hitherto nonexistent relationships among agencies and the community at large.

Answer 43

Poor Links to the Community.

Question 44

•\_\_\_\_\_\_\_\_\_: It might be necessary to find a coordinator or one or more individuals or organizations to seek a way to share the burden with the new group if it is to develop beyond a first meeting.

Answer 44

Minimal Organizational Capacity

Question 45

•\_\_\_\_\_\_\_:The difficulty of finding funding is an obvious obstacle. Less obvious are the dangers of available funding that pushes the coalition in the wrong direction or requires it to act too quickly to address the issue effectively. New coalitions should be alert to funding possibilities from all quarters and be vigilant about the kind of funding they apply for and accept.

Answer 45

Funding

Question 46

•\_\_\_\_\_\_\_\_\_\_\_\_: Coalitions demand a very special kind of collaborative leadership. It may be necessary to bring in an outside facilitator and/or to train someone in collaborative leadership to salvage the situation.

Answer 46

Failure to Provide and Create Leadership Within the Coalition.

Question 47

•\_\_\_\_\_\_\_\_\_\_\_: The task may be to find ways to increase benefits and decrease costs for individuals and organizations if the coalition is to survive.

Answer 47

Failure to Show Benefits of Perceived-or Actual-Costs of Working Together.

Question 48

\_\_\_\_\_\_\_\_\_\_\_: when 2 or more professions learn with, from and about each other to improve collaboration and the quality of care.

Answer 48

**Inter**professional

Question 49

\_\_\_\_\_\_\_: learners within the dental professions work alongside each other in an effort to improve collaboration and quality of care.

Answer 49

**Intra**professional

Question 50

A _______ is a sum of money given to an agency or individual to address a problem or need in the community

Answer 50

grant

Question 51

Includes the project title, name of the agency submitting the grant proposal, agency address, name of the prospective funder, beginning and ending project dates, and total amount of funds requested. Title page and abstract, which briefly describes the major points of the proposal.

Answer 51

cover letter

Question 52

Documents present the problem to be addressed with text, statistics, graphs, and/or charts. It should also describe the causes of the problem creating the need and identify approaches or solutions that have already been attempted.

Answer 52

Needs statement or statement of problems

Question 53

Contains three main parts: goal(s) and objective(s), methods to address the identified problem or need, and a time line for completing each component.

Answer 53

Project description

Question 54

Shows how the organization will measure the success of the project and outcome objectives; should include details about how information will be collected, analyzed, and shared with the funder.

Answer 54

Evaluation plan

Question 55

Should contain details regarding salaried individuals, direct and indirect costs of supplies and equipment, administrative costs, and any matching donations of money or supplies.

Answer 55

Budget request and budget justification

Question 56

Should convince grant reviewers of the validity of the requesting organization’s project.

Answer 56

Applicant qualifications

Question 57

Future funding or a \_\_\_\_\_\_\_\_s hows a continued effort to ensure the program’s security and longevity.

Answer 57

sustainability plan

Question 58

Provides supplemental materials that do not belong in the body of the proposal but are important data that should be shared with the funder.

Answer 58

Appendices

Question 59

\_\_\_\_\_\_\_\_\_can contribute to the change process to advocate for increased Medicaid coverage, community water fluoridation, and state funding of oral prevention programs.

Answer 59

Dental Hygienists

Question 60

\_\_\_\_\_\_in dental care can be accomplished by individuals, collaborations, partnerships, and coalitions.

Answer 60

Change

Question 61

An individual who causes social, cultural, or behavioral change is called a(n) \_\_\_\_\_\_\_\_. A) Change agent B) Propel agent C) External agent D) Internal agent E) Both A and B

Answer 61

A) Change agent

Question 62

Propelling people to take action or make a change is termed \_\_\_\_\_\_\_\_. A) Collaboration B) Cooperation C) Empowerment D) Enlightenment E) None of the above

Answer 62

C) Empowerment

Question 63

A process of evolution is called \_\_\_\_\_\_\_\_ A) Change B) Empowerment C) Cooperation D) Stimulus E) All of the above

Answer 63

A) Change

Question 64

The key to successful change is to understand others and resolve to work with them regardless of whether goals or interests are shared. A) The first statement is true, the second statement is false B) The first statement is false, the second statement is true C) Both statements are true D) Both statements are false

Answer 64

C) Both statements are true

Question 65

An understanding of what needs to change and using motivation to transform the opinions and actions of others is referred to as a \_\_\_\_\_\_\_\_ A) Catalyst B) Solution-giver C) Resource linker D) Process helper E) Both A and B

Answer 65

A) Catalyst

Question 66

A problem solver and an individual vital to establishing or maintaining rapport within the dental office is referred to as a \_\_\_\_\_\_\_\_ A) Catalyst B) Solution-giver C) Resource linker D) Process helper E) Both C and D

Answer 66

B) Solution-giver

Question 67

A facilitator who brings together individuals who share the same interests, abilities, monetary support, and common goals is referred to as a \_\_\_\_\_\_\_\_ A) Catalyst B) Solution-giver C) Resource linker D) Process helper E) All of the above

Answer 67

C) Resource linker

Question 68

An individual who understands all aspects of the change process and provides help where needed is called a \_\_\_\_\_\_\_\_ A) Catalyst B) Solution-giver C) Resource linker D) Process helper E) None of the above

Answer 68

D) Process helper

Question 69

What is a written description of rules, regulations, and stipulations that governs individual actions and procedures? A) Rule B) Regulation C) Policy D) Procedure E) Both B and C

Answer 69

C) Policy

Question 70

What are the guiding principles for groups based on what is right and what is wrong? A) Ethics B) Rules C) Regulations D) Policies E) All of the above

Answer 70

A) Ethics

Question 71

The process of working together toward a common goal is called \_\_\_\_\_\_\_\_ A) Ethics B) Procedures C) Collaboration D) Cooperation E) All of the above

Answer 71

C) Collaboration

Question 72

The attempt to influence or sway others toward a desired position or action is called \_\_\_\_\_\_\_\_ A) Ethics B) Collaboration C) Lobbying D) Stimulating E) None of the above

Answer 72

C) Lobbying

Question 73

The most valued asset of lobbyists are their \_\_\_\_\_\_\_\_ A) Networking skills B) Established relationships C) Knowledge of a broad range of topics D) Value system E) None of the above

Answer 73

B) Established relationships

Question 74

The state of associating or participating with others regularly regarding a joint interest is termed \_\_\_\_\_\_\_\_ A) Cooperation B) Mediation C) Resolution D) Partnerships E) All of the above

Answer 74

D) Partnerships

Question 75

A memorandum of understanding is a formal alternative to a gentlemen's agreement but lacks the binding power of a(n) \_\_\_\_\_\_\_\_ A) Policy B) Procedure C) Contract D) Agreement E) None of the above

Answer 75

C) Contract

Question 76

***Which of the following (is) are composed of stakeholders who have a particular vested interest in a specific topic, issue, or initiative?*** ***A) Coalition building*** ***B) Developing contracts*** ***C) Co-ops*** ***D) MOUs*** ***E) Both B and C***

Answer 76

***A) Coalition building***

Question 77

A request for proposal is released by an agency when funding is available for specific \_\_\_\_\_\_\_\_. A) Research or programs B) MOUs C) Partnership building D) Coalition building E) Both C and D

Answer 77

A) Research or programs

Question 78

What is necessary to create change? A) Influencing individuals who govern policy B) Increasing financial status C) Redesigning the public health facility D) Knowing how policies are enforced E) All of the above

Answer 78

A) Influencing individuals who govern policy

Question 79

Understanding a program or policies in need of change is \_\_\_\_\_\_\_\_. A) Done at the beginning B) Done after the program is implemented C) Never a requirement of change D) Always done by the change agent E) None of the above

Answer 79

A) Done at the beginning

Question 80

Change is recognized as an evolution from one state to another state. True False

Answer 80

True

Question 81

To create change in policy, it is NOT necessary to create change in the individuals that govern policy. True False

Answer 81

False

Question 82

Policies can be as formal as laws or rules or as loosely structured as guides or advisory opinions. True False

Answer 82

True

Question 83

An example of a local policy may be advocating for a community preventive dental program. True False

Answer 83

True

Question 84

***Collaborative relationships tend to decrease the effectiveness of lobbying.*** ***True*** ***False***

Answer 84

***False***

Question 85

Assessment, Diagnosis, Planning, implementation, and Evaluation are all components of a planned change.

Question 86

A \_\_\_\_\_\_\_\_for change state objectives, outlines methods, develops a timetable, involves people, assigns responsibilities & resources, and monitors stability.

Answer 86

plan for change

Question 87

What are the key compiencies necessary of dental change agents?

Answer 87

Vision Collaboration Communication Negotiation