Chap 2 part 2 : Burnout

Question 1

What is acute stress ?

Answer 1

An acute stress reaction may develop after exposure to a traumatic event, for instance a physical aggression or an accident

Question 2

Symptoms of post-traumatic stress reaction

Answer 2

• intrusive memories of the event
• avoidance of places or things that remind them of the event
• withdrawal
• psychological and physiological reactivity to cues that trigger those recollections

Question 3

Unlike acute and post-traumatic stress, which are responses to abrupt, easily identified major events, burnout is a form of xxx

Answer 3

chronic stress

Question 4

Burnout is a xxx, beginning with little warning and developping gradually

Answer 4

cumulative process

Question 5

Burnout can be conceptualized as

Answer 5

the final stage in the rupture of adaptation resulting from the long terme disequilibriuum between work and work resources

Question 6

Which are the 3 stages of the burnout ?

Answer 6

1) emotional exhaustion resulting in loss of energy and chronic fatigue
2) cynicism putting a distance between themselves and service recipients = “depersonalization of relationships”
3) reduced personal accomplishment

Question 7

What are the 4 categories of social support referred to in the text ?

Answer 7

• emotional
• informational
• appraisal
• instrumental

Question 8

Mental disorders attributed to work-related stress include the following

Answer 8

• post-traumatic stress disorder
• burnout
• adjustment disorder
• depression and anxiety

Question 9

Which model is a theroretical framewirk that tries to integrate the stress research tradition and the motivation research tradition ?

Answer 9

The Job Demands - Resources (JD-R)

Question 10

Job demands can be

Answer 10

distal or proximal

Question 11

charge de travail

Answer 11

workload

Question 12

proximal job demands are associated with

Answer 12

the content of the job

Question 13

What kind of demands includes characteristics such as job instability or insecurity due to the global economy ?

Answer 13

distal job demands

Question 14

What discipline focuses on individual and group processes within organizations and is concerned with the factors that affect such outcomes as job satisfaction, motivation, work effectiveness, and quality of work life? (Also includes leadership style, decision-making, and organizational development.)

Answer 14

organizational psychology

Question 15

When experiencing post-traumatic stress reaction, the onset of symptoms ranges:

Answer 15

from immediate to delayed, sometimes 6 months following the traumatic event.

Question 16

Which kind of support involves the provision of empathy, love, trust, and caring ?

Answer 16

emotional support

Question 17

Which kind of support involves the provision of tangible aid and services that directly assist a person in need.

Answer 17

instrumental support

Question 18

tracas

Answer 18

hassle

Question 19

xxx occurs when people experience unpleasant stressors.

Answer 19

Distress

Question 20

Which kind of support is the provision of advice and suggestions that a person can use to address problems

Answer 20

informational support

Question 21

Which kind of support involves the provision of information that is useful for self evaluation purposes—constructive feedback and affirmation.

Answer 21

appraisal support

Question 22

xxx is acting impersonal and unfeeling - in large part due to mental and physical exhaustion in a professional context.

Answer 22

Depersonnalization

Question 23

Also called human-factors psychology, this discipline studies people’s behavior and cognition when interacting with machines (things). The science of engineering and designing equipment and machines for human use and modifying human behavior so that workers can operate machines more efficiently is termed:

Answer 23

ergonomics