Chap 6 def Flashcards
(7 cards)
1
Q
Orientation*
A
Process of familiarizing the new employee with the organization, his tasks and duties
2
Q
Training*
A
Acquisition of skills, behaviours and ability to perform the current work.
3
Q
Development*
A
Acquisition of skill, behaviours and ability to perform future work.
4
Q
Instructional objectives
A
Desired outcomes of a training program
5
Q
Trainee readiness
A
Consideration of a trainee’s maturity and experience when assessing him or her
6
Q
On the job training
A
Method by which employees are given hands-on experience with instructions from their supervisor or other trainer
7
Q
Benchmarking
A
Process of measuring one’s own services and practices against the recognized leaders in order to identify areas for improvement
