Chapter 1

Question 1

Define Interpersonal communication

Answer 1

Is the complex process through which people produce, interpret and coordinate messages to create shared meanings, achieve social goals, manage their personal identities, and carry out their relationships.

Question 2

Define Communication Theories

Answer 2

systematic and research-based explanations of how communication works.

Question 3

Define Message

Answer 3

a performance that uses words, sentences, and/or nonverbal behaviors to convey the thoughts, feelings and intentions of the speaker.

Question 4

Define Encoding

Answer 4

Creating messages that convey our meanings and goals by selecting words and behaviors that we believe represent our ideas and feelings.

Question 5

Define the Message Production Process

Answer 5

What we think and do to encode a message.

Question 6

Define Decoding

Answer 6

Making sense of the messages we receive.

Question 7

Define Message interpretation process

Answer 7

Adjusting messages to accommodate the messages of the person we are talking to.

Question 8

Define interaction goals

Answer 8

The things a message sender wants to accomplish through communication.

Question 9

Define Message planning

Answer 9

identifying on or more message strategies you can use that will accomplish your interaction goals.

Question 10

Define Canned plan

Answer 10

a learned communication strategy for a specific type of situation.

Question 11

Define Message interpretation

Answer 11

the process of understanding a message you have received.

Question 12

Define Interaction Coordination

Answer 12

on-the activities participants in a conversation perform to adjust their behaviors to those of their partners.

Question 13

Define Feedback

Answer 13

information about how a message was interpreted by its recipient, conveyed in a subsequent message.

Question 14

Define Physical Context

Answer 14

the setting of a communication episode

Question 15

Define Social context

Answer 15

the type of closeness of the relationship that may already exist between the participants

Question 16

Define Historical Context

Answer 16

the background provided by previous communication episodes between the participants.

Question 17

Define Phychological Context

Answer 17

the moods and feelings each person brings to an interpersonal encounter.

Question 18

Define Cultural Context

Answer 18

the set of beliefs, values, and attitudes common to the specific cultures of each participant that influence how each interprets what is happening in a conversation.

Question 19

Define External noise

Answer 19

physical sights, sounds, and other stimuli that draw people’s attention away from intended meaning.

Question 20

Define Internal noise

Answer 20

thoughts and feelings that interfere with producing or interpreting meaning.

Question 21

Define Semantic noise

Answer 21

words in a message that distort or interfere with the interpretation of the meaning of a message.

Question 22

Define meaning

Answer 22

the significance that the sender (speaker) and the receiver (listener) each attach to a message.

Question 23

Define Shared meaning

Answer 23

when the receiver’s interpretation of the message is similar to what the speaker thought, felt, and intended.

Question 24

define primary goals

Answer 24

needs, wants, or other desires motivating a person to communicate that direct the person to a specific canned plan.

Question 25

Define personal identty

Answer 25

the traits and characteristics that, taken as a whole, distinguish you from other people.

Question 26

Define Relationship

Answer 26

a set of expectations that two people have for their behavior with respect to each other, based on the pattern of interaction between them.

Question 27

Define Dominance

Answer 27

the degree to which one person attempts to control the behavior of another.

Question 28

Define Symmertical message

Answer 28

one that matches the dominance or submission implied in a partner's previous message

Question 29

Define Complementary message

Answer 29

one that is the opposite to the dominance or submission implied in the partner's previous message.

Question 30

Define Affliction

Answer 30

the appreciation or esteem one person has for another.

Question 31

Define Ethics

Answer 31

A set of moral principles held by a society, a group, or an individual that provides guidelines for acceptable behavior.

Question 32

Define Dark-side messages

Answer 32

messages that are not ethical and/or appropriate.

Question 33

Define Communication competence

Answer 33

another person's perception that your messages are both effective and appropriate in a given relationship.

Question 34

Define Effective messgaes

Answer 34

messages that achieve the goals of their senders

Question 35

Define Emotional intelligence

Answer 35

the ability to monitor your own and other's emotions to use this information to guide your communication.

Question 36

Define Micro skills

Answer 36

very specific communication skills for producing certain types of messages or brief sequences of messages.

Question 37

Define Macro skills

Answer 37

broader communication skills that apply to certain types of interactions and relationships and help us generate longer sequences of messages

Question 38

Define Behavioral flexability

Answer 38

the capacity to react in a variety of ways to the same or similar situation.

Question 39

Define Interactivity

Answer 39

the ability of a communication tool to facilitate social interaction between groups or individuals.

Question 40

Define Temporal structure

Answer 40

the time it takes to send and receive messages or the time that elapses during a communication interaction

Question 41

Define Synchronous

Answer 41

communication that occurs when participants co-present and exchange messages in real time.

Question 42

Define Asynchronous

Answer 42

communication that occurs when participants are not co-present where there are delays between sending, receiving, interpreting, and responding to messages.

Question 43

Define Media richness theory

Answer 43

the proposition that certain media are better suited than others for some types of messages due to differences in how accurately they reproduce intended meanings.