Chapter 1 Flashcards
(9 cards)
What is organizational behavior (OB)?
Organizational behavior (OB) is the study of individuals and groups in organizations, focusing on their interactions, motivations, and the outcomes of these behaviors.
Why does organizational behavior matter?
OB matters because it helps understand what makes people join, perform well in, and stay with an organization, as well as the skills required for effective leadership and customer service.
What historical emphasis did business schools have in their coursework?
Historically, business schools emphasized technical aspects of management, such as economics, accounting, finance, and quantitative techniques, while human behavior received less attention.
What realization led to the birth of organizational behavior?
The realization that interpersonal skills significantly impact managers’ and employees’ effectiveness led to the birth of OB.
What skills are critical for success in the modern workplace?
Knowledge of OB and interpersonal skills, including communication, problem-solving, and influence skills, are critical for success and advancement in the modern workplace.
What did the 2016 Deloitte Global business trends report highlight?
The report highlighted that organizations need to understand what makes people successful and how to deliver high-quality customer service and innovation.
What did a survey of CFOs indicate about interpersonal skills?
The survey indicated that a lack of interpersonal skills is the top reason why some employees fail to advance in their careers.
What is the No. 1 skills gap across major cities in the United States according to Jeff Weiner?
According to Jeff Weiner, communications is the No. 1 skills gap across major cities in the United States.
What did a study by Monster reveal about desired skills in job applicants?
The study revealed that communication skills were the most frequently desired skills in applicants, followed by other OB-relevant skills.
