Chapter 1: Concept of Management

Question 1

A process consisting of planning, organizing, directing/actuating, and controlling

Answer 1

Management

Question 2

Management is a process consisting of (4)

Answer 2

planning, organizing, directing/actuating, and controlling

Question 3

Effective motivation of people and efficient utilization of resources to attain a predetermined objective

Answer 3

Management

Question 4

Nature of management (2)

-describe each

Answer 4

Art
-results in accomplishment of objectives thru human efforts. Requires skill and careful study in its application
Science
-systemic body of knowledge. Gathers and analyzes facts and makes general laws or principles based on these facts

Question 5

Functions of management (4)

Answer 5

Planning
Organizing
Directing
Controlling

Question 6

Mental effort whereby executives anticipate possible causes or factors that may affect or change activities and objectives of the organization

Answer 6

Planning

Question 7

Controls the nature and direction of change and determines what measures or actions are necessary to accomplish predetermined goals

Answer 7

Planning

Question 8

Includes several possible alternative courses of action that may be taken under varying conditions

Answer 8

Planning

Question 9

It considers the best course of action

Answer 9

Planning

Question 10

Grouping together of people and establishing relationships among them

Answer 10

Organizing

Question 11

Defining authority and responsibility of who will perform the work in order

Answer 11

Organizing

Question 12

Refers to the way of getting all personnel of the organization to accomplish what the management desires

Answer 12

Directing

Question 13

It involves both motivation and communication

Answer 13

Directing

Question 14

Directing involves (2)

Answer 14

Motivation

Communication

Question 15

Checking the work accomplished against plans or standards

Answer 15

Controlling

Question 16

Bases for controlling (4)

Answer 16

Standard quality
Standard quantity
Standard time
Standard cost

Question 17

One whose job is to guide the organization to attain its objectives

Answer 17

Manager

Question 18

He performs the functions of planning, organizing, directing, and controlling the work of his subordinates

Answer 18

Manager

Question 19

Takes charge of the management or oversees the functioning of an activity to achieve a set of goals or purpose

Answer 19

Manager

Question 20

The manager is the one who performs the functions of (4) the work of his subordinates

Answer 20

Planning
Organizing
Directing
Planning

Question 21

Strength of a manager

Answer 21

Ability to use all his resources to get things done properly

Question 22

His strength is his ability to use all his resources to get things done properly

Answer 22

Manager

Question 23

Directs the affairs of the organization by establishing goals and priorities that determine the direction of the organization

Answer 23

Director

Question 24

Runs the organization within the framework or the various directives and policies given to him

Answer 24

Administrator

Question 25

Oversees the activities of others to get them to accomplish specific tasks or perform efficiently

Answer 25

Supervisor

Question 26

Essential characteristics of a manager (5)

Answer 26

``` Good health Vision Decision-making ability Motivation Humility ```

Question 27

What makes a good manager (10)

Answer 27

``` Personality- act with decorum Appearance Positive attitude- constructive, cheerful outlook Energy driven, ambitious Bright Overall composure Aura of leadership Thoughtfulness Breadth of interest- learn a little bit about many fields Articulate ```

Question 28

Management levels | -describe each also

Answer 28

First line manager -lowest level in organization -responsible for the work of others -directs operating employees but doesn't supervise other managers -aka supervisor Middle manager -more than 1 level in the organization -direct the activities of other managers and sometimes those of operating employees -principal responsibilities: direct activities that implement organization's policies and to balance demands of their supervisors with the capacities of their subordinates Top managers -small group of executives -overall management of the organization -establishes operating policies and guides organization's interactions with its environment

Question 29

lowest level in organization

Answer 29

First line manager

Question 30

Responsible for the work of others, directs operating employees but doesn't supervise other managers

Answer 30

First line manager

Question 31

Aka supervisor

Answer 31

First line manager

Question 32

More than 1 level in the organization. directs the activities of other managers and sometimes those of operating employees

Answer 32

Middle manager

Question 33

Principal responsibilities: direct activities that implement organization's policies and to balance demands of their supervisors with the capacities of their subordinates

Answer 33

Middle manager

Question 34

Principal responsibilities of a middle manager

Answer 34

Direct activities that implement organization's policies | Balance demands of their supervisors with the capacities of their subordinates

Question 35

Small group of executives

Answer 35

Top managers

Question 36

Responsible for overall management of the organization

Answer 36

Top manager

Question 37

Establishes operating policies and guides organization's interactions with its environment

Answer 37

Top manager

Question 38

Roles of managers (3)

Answer 38

Interpersonal Informational Decisional

Question 39

Interpersonal roles of a manager (3)

Answer 39

As liaison Symbol or figurehead As leader

Question 40

Informational roles of a manager (3)

Answer 40

Monitors- gathers info Disseminates info Spokesperson or representative of the organization

Question 41

Decisional roles of a manager (4)

Answer 41

Negotiator when conflicts arise Entrepreneur Resource allocator Disturbance handler

Question 42

Management skills (3)

Answer 42

Technical skill Conceptual skill Human skill

Question 43

Ability to use equipment a, procedures, and techniques of a specialized field

Answer 43

Technical skill

Question 44

Skill needed to accomplish mechanics of a particular job

Answer 44

Technical skill

Question 45

Ability to work with, understand, and motivate other people either as individuals or as groups

Answer 45

Human skill

Question 46

Skill needed by managers to work with other organizations and lead his work group

Answer 46

Human skill

Question 47

Mental ability to coordinate and integrate all of organization's interest and activities

Answer 47

Conceptual skill

Question 48

Ability to recognize how the various factors in a given situation are interrelated so that the action he takes will be in the best interest of the total organizations

Answer 48

Conceptual skill

Question 49

Managerial performance require (2)

Answer 49

Efficiency | Effectiveness

Question 50

Doing things right, getting things done correctly, an input-output concept

Answer 50

Efficiency

Question 51

Achieved output or results that measure up to the input

Answer 51

Efficiency

Question 52

Able to minimize cost in attaining goals

Answer 52

Efficiency

Question 53

Ability to follow objectives

Answer 53

Effectiveness

Question 54

A/n __ manager is one who selects the right things to be done

Answer 54

Effective

Question 55

Indicators of lack off management skill (10)

Answer 55

Frequent confusion about reports of lab work Recurring misunderstanding with hospital administration Inability to maintain adeq staff Low moral Inability to do one or more tests Freq rush orders of supplies Requests for deserved pay raise by competent workers Ignorance of operation cost Excessive operation cost Spends much time in making minor decisions

Question 56

Art of getting things done thru people

Answer 56

Management