Chapter 1: Human Behavior in Organization

Question 1

studies the influence that individuals, groups, and structure have on behavior within organizations.

Answer 1

Organizational Behavior

Question 2

The chief goal of OB is ________________________.

Answer 2

to apply that knowledge toward improving an organization’s effectiveness.

Question 3

Focal points of OB

Answer 3

• Jobs
• Absenteeism
• Turnover
• Productivity
• Human performance
• Management

Question 4

Focus of OB course

Answer 4

• Motivation
• Leader behavior and power
• Interpersonal communication
• Group structure and processes
• Perceptions and attitudes
• Personality, emotions, and values
• Change processes
• Conflict and negotiation
• Work design

Question 5

Examining the relationships. Knowing the Pros and Cons.

Answer 5

Systematic study

Question 5

Source of Power

Answer 5

1. Money
2. Intelligence
3. Position

Question 6

People develop intuitive understandings of the behaviors of other people through experience.

Answer 6

Systematic study

Question 7

You can improve your predictive ability by taking the systematic apprach to the study of human behavior.

Answer 7

Systematic study

Question 8

Human Behavior is not a random. There are fundamental consistencies that underlie the behavior of all individuals.

Answer 8

Systematic study

Question 9

Disciplines that contributes to OB field

Answer 9

1. Psychology
2. Social Psychology
3. Sociology
4. Anthropology

Question 10

Person X leads to do Y, but only under conditions specified in Z - the contigency variables

Answer 10

Valid Predictions

Question 11

Challenges & opportunities for OB

Answer 11

1. The typical employee is getting older
2. More women and people of color are in the workplace
3. Global Competition
4. Global Recession

Question 12

The 3 levels of OB analysis

Answer 12

1. Individual Level
2. Group Level
3. Organization level

Question 12

Major Challenges

Answer 12

1. Responding to economic pressures
2. Managing workforce diversification
3. Improving customer service
4. Improving people skills
5. Stimulating innovation and change
6. Coping with “temporariness”
7. Working with networked organizations
8. Helping employees balance work-life conflicts
9. Improving ethical behavior

Question 12

True or False

Both managers and employees must learn to cope with temporariness.

Answer 12

True

Question 12

True or False

Ob’s goal is to understand and practice human behavior in organizations.

Answer 12

True

Question 13

True or False

Fundamental consistencies underlie behavior. It is more important than ever to leave OB concepts.

Answer 13

True

Question 14

is the complimentary approach to systematic study that involves basing managerial decisions on the best possible scientific evidence.

Answer 14

EBM

Question 15

Meaning of EBM

Answer 15

Evidenced-based Management

Question 15

Managers must become more scientific about how they think about managerial problems and not rely on instinct.

Answer 15

Evidence-based Management

Question 15

This natural ability to guess how people will react is most accurate when coupled with systemic thinking and evidence-based management.

Answer 15

Intuition

Question 15

is your “gut feelings” about “what makes other tick.”

Answer 15

Intuition

Question 16

is a study that seeks to measure, explain, and sometimes change behavior of human and other animals.

Answer 16

Psychology

Question 17

The following are the contributors (psychology) of OB knowledge (4):

Answer 17

1. Learning theorists
2. Personality theorists
3. Counseling psychologists
4. Industrial and organizational psychologists

Question 17

It is generally considered a branch of psychology that focuses on the concepts that blends both psychology and sociology to focus on people’s influence on one another.

Answer 17

Social Psychology

Question 17

The important contributions of sociologists studies are

Answer 17

1. organizational culture 2. formal organization theory and structure 3. organizational technology 4. communications 5. power and conflict.

Question 18

Is the study of people in relation to their social environment or culture.

Answer 18

Sociology

Question 19

is the study of societies to learn about human beings and their activities.

Answer 19

Anthropology

Question 20

The contributions of ___________ to OB are the results of their work that makes us understands the differences in fundamental values, attitudes and behavior between people in different countries and within different organizations. organizational culture, organizational environments, and differences among national cultures.

Answer 20

Anthropologists

Question 20

group behavior is more than the sum of the behaviors of the individuals in it; additionally, individuals act differently when in groups.

Answer 20

Group level

Question 20

organizational behavior, while composed of both individual and group behaviors, is more than the sum of its parts.

Answer 20

Organization system level

Question 20

examines foundations of individual behavior: personality, values, perception, decision-making, motivation, emotions, and moods

Answer 20

Individual level

Question 21

investigates the impact that individuals, group and structures have on behavior within an organization

Answer 21

Organizational Behavior