Chapter 3: Emotions and Moods

Question 1

Two Primary reasons why emotions were not given much research attention before

Answer 1

1. Myth of rationality
2. Wide-standing belief

Question 2

A state of feeling a conscious mental reaction subjectively experienced as strong feeling usually directed toward a specific object and typically accompanied by physiological and behavioral changes in the body.

Answer 2

Emotions

Question 3

Accdg. to _____________, ___________ are activated due to specific stimuli, which set off certain behavioral patterns.

Answer 3

Plutchik’s Sequential model; Emotions

Question 4

He idenitifed the following (8) survival behaviors that drive our actions:

Answer 4

1. Protection
2. Destruction
3. Incorporation
4. Rejection
5. Reproduction
6. Reintegration
7. Exploration
8. Orientation

Question 5

Elimination of barrier to the satisfaction of needs

Answer 5

Destruction

Question 6

Investigating an environment

Answer 6

Exploration

Question 7

Withdrawal, retreat

Answer 7

Protection

Question 8

Reaction to loss of nutrient product

Answer 8

Reintegration

Question 9

approach, contract, genetic exhanges

Answer 9

Reproduction

Question 10

Ingesting Nourishment

Answer 10

Incorporation

Question 11

Reaction to contact with an unfamiliar object

Answer 11

Orientation

Question 12

Riddance response to harmful material

Answer 12

Rejection

Question 13

Three major Emotional Terms

Answer 13

1. Affect
2. Emotion
3. Moods

Question 14

the feelings that tend to be less intense than emotions and often lack a contextual stimulus.

Answer 14

moods

Question 15

The intense feelings that are directed at someone or something.

Answer 15

emotion

Question 15

are more fleeting than moods; are clearly revealed by facial expressions

Answer 15

Emotions

Question 15

The generic term that covers a broad range of feelings that people experience.

Answer 15

Affect

Question 15

It’s an umbrella concept that encompasses both emotions and moods.

Answer 15

Affect

Question 16

are more cognitive, they cause us to think or brood for a while.

Answer 16

Moods

Question 17

a temporary, conscious state of mind or feeling; an angry, irritable or sullen state of mind.

Answer 17

Moods

Question 18

are feelings that are longer lasting than emotions and have no clear starting point of formation.

Answer 18

Moods

Question 19

Two types of moods

Answer 19

1. Positive moods
2. Negative moods

Question 20

would exist when employees feel excited or enthusiastic – joy, gratitude, excitement, self-assurance, cheerfulness

Answer 20

Positive moods

Question 21

can cause hostile employees who are stressed – anger, guilt, nervousness, stress, anxiety

Answer 21

Negative moods

Question 22

(8) Sources of emotions and moods

Answer 22

1. Personality 2. Day of the week and time of the day 3. Weather 4. Social activities 5. Sleep 6. Exercise 7. Age 8. Gender

Question 23

illusory correlation explains why people tend to think nice weather improves their mood. It occurs when people associate two events that in reality have no connection.

Answer 23

Weather

Question 24

It is an employee’s expression of organizationally desired emotions during interpersonal transactions at work.

Answer 24

Emotional Labor

Question 25

The true challenge arises when employees have to project one emotion while feeling another.

Answer 25

Emotional Labor

Question 26

The disparity of projected emotions and the real feelings. The bottled-up feelings of frustration, anger and resentment can eventually lead to emotional exhaustion and burnout.

Answer 26

Emotional dissonance

Question 27

are an individual’s actual emotions

Answer 27

Felt emotions

Question 28

is hiding inner feelings and foregoing emotional expressions in response to display rules

Answer 28

Surface acting

Question 29

is trying to modify our true inner feelings based on display rules

Answer 29

Deep acting

Question 30

those that the organization requires workers to show and considers appropriate in a given job

Answer 30

Displayed emotions

Question 31

It is the person’s ability to be self-aware to recognize his or her own emotions as they are experienced

Answer 31

Emotional Intelligence

Question 32

It is the person’s ability to detect emotions in others

Answer 32

Emotional Intelligence

Question 33

It is the person’s ability to manage emotional cues and information

Answer 33

Emotional Intelligence

Question 34

the ability to detect emotions in others, controlling your own emotions, and handling social interactions well seems obvious as a way to business success

Answer 34

Intuitive appeal

Question 35

True or False Self aware people tend to be good at reading emotion cues. High EI is moderately associated with high job performance.

Answer 35

True

Question 36

Employers should consider EI as a factor in hiring process, esp those jobs that requires high degree of social interaction.

Answer 36

Selection

Question 36

People in good moods tend to be more _________

Answer 36

Creativity

Question 37

Emotions and moods have important effects on _________.

Answer 37

decision-making

Question 38

emotions and moods are important in ________ employees

Answer 38

Motivation

Question 39

effective leaders rely on emotional appeals to help convey their messages

Answer 39

Leadership

Question 40

it is an emotional process, however we say that a skilled negotiator has a “poker face”.

Answer 40

Negotiation

Question 41

a worker’s emotional state influences customer service, which influences levels of repeat business and of customer satisfaction.

Answer 41

Customer service

Question 42

the “catching” of emotions from others. It is important because customers who catch the positive moods or emotions of employees shop longer.

Answer 42

Emotional contagion

Question 43

How can managers make use of (10) emotions and moods?

Answer 43

1. Selection 2. Decision-making 3. Creativity 4. Motivation 5. Leadership 6. Customer Service 7. Negotiation 8. Job attitudes 9. Deviant workplace behaviors 10. Safety and injury at work

Question 44

studies have shown people who had a good day at work tend to be in a better mood at home that evening and vice versa

Answer 44

Job attitudes

Question 45

anyone who has spent much time in an organization realizes people often behave in ways that violate established norms and threaten the organization, its members, or both.

Answer 45

Deviant workplace behaviors

Question 45

bad moods can contribute to injury at work in several ways

Answer 45

Safety and injury at work

Question 46

Implications for Managers (3)

Answer 46

1. Understanding emotions 2. Emotions matter 3. Controlling emotions

Question 47

True or False Positive emotions can increase problem-solving skills

Answer 47

True

Question 47

True or False It is important for managers to understand emotions and moods so they can improve their ability to explain and predict a number of organizational behavior applications.

Answer 47

True

Question 48

True or False The status of Emotional Intelligence It is still too early to tell whether the concept is useful. It is clear, though, that it’s here to stay.

Answer 48

True

Question 49

True or False EI is too vague a concept = the research definition of EI is too narrow and varied to be helpful

Answer 49

False

Question 50

Ture or False EI can be measured

Answer 50

False

Question 51

True or False The validity of EI is suspect – EI is related to intelligence and personality, once these factors are controlled for, EI has unique to offer

Answer 51

False

Question 52

True or False EI predicts criteria that matter; EI is biologically based

Answer 52

True

Question 53

True or False The true challenge arises when employees have to project one emotion while feeling another.

Answer 53

True

Question 54

True or False Emotions and moods are closely connected and can influence each other.

Answer 54

True

Question 55

The (4) Structure of Mood

Answer 55

1. high negative affect 2. high positive affect 3. low positive affect 4. low negative affect

Question 56

4 high positive affect

Answer 56

1. Alert 2. Excited 3. Elated 4. Happy

Question 57

4 low positive affect

Answer 57

1. Sad 2. Depressed 3. Bored 4. Fatigued

Question 58

4 high negative affect

Answer 58

1. Tense 2. nervous 3. Stressed 4. Upset

Question 59

4 low negative affect

Answer 59

1. Calm 2. Serene 3. Relaxed 4. Content