Chapter 2: Attitudes and Job Satisfaction

Question 1

Evaluate statement - either favorable or unfavorable - concerning objects people or events.

Answer 1

Attitudes

Question 2

They reflect how one feels about something.

Answer 2

Attitudes

Question 3

3 Main components

Answer 3

1.) Cognitive
2.) Affective
3.) Behavior

Question 4

A description of or belief in the way things are

Answer 4

Cognitive

Question 5

Describes an intention to behave in certain way toward someonr or something.

Answer 5

Behavior

Question 6

The emotional or feeling segment of an attitude.

Answer 6

Affective

Question 7

“My Pay is low”

a. Cognitive
b. Behavior
C. Affective

Answer 7

A.

Question 8

“Im going to look for another job that pays better”

a. Cognitive
b. Behavior
C. Affective

Answer 8

B.

Question 9

“I am angry over how little I’m paid”

a. Cognitive
b. Behavior
C. Affective

Answer 9

C.

Question 10

Who argued that “attitudes follow behavior”?

Answer 10

Leon Festinger

Question 10

Are complex and rationale behind them may not be obvious.

Answer 10

Attitudes

Question 11

Refers to any incompatibility that an individual might perceive between two or more attitudes or between behavior and attitudes.

Answer 11

Cognitive Dissonance

Question 12

3 moderating factors to reduce Dissonance

Answer 12

1. Importance
2. Degree of Influence
3. Rewards

Question 13

If a person feels he or she has some measure of control over the elements, more efforts will be expended.

Answer 13

Degree of Influence

Question 14

The importance of the elements creating the dissonance modifies the level of effort.

Answer 14

Importance

Question 15

What is there to keep or remove the dissonance.

Answer 15

Rewards

Question 16

Major job attitudes

Answer 16

1. Job satisfaction
2. Job involvement
3. Organizational Commitment

Question 17

A stat in which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.

Answer 17

Organizational Commitment

Question 18

A positive feeling abort one’s job resulting from an evaluation of its characteristics.

Answer 18

Job satisfaction

Question 19

the degree to which people identify psychologically with their jobs and consider their perceived performance level to self-worth.

Answer 19

Job involvement

Question 20

Three separate dimensions of organized

Answer 20

1. Affective commitment
2. Continuance Commitment
3. Normative Commitment

Question 21

The perceived economic value of remaining with an organization compared to leaving it.

Answer 21

Continuance commitment

Question 22

An obligation to remain with the organization for moral or ethical reasons.

Answer 22

Normative commitment

Question 23

The emotional attachment to an organizational and a belief in its value.

Answer 23

Affective commitment

Question 24

It is the degree to which employees before the organization values their contribution and cares about their well-being.

Answer 24

Perceived Organizational Support

Question 25

It is the positive feelings about a job resulting from an evaluation of characteristics

Answer 25

job satisfaction

Question 26

Interaction with bosses and co-workers, rules and policies, performance standards, ideal working conditions, among others.

Answer 26

Job satisfaction

Question 27

Job satisfaction levels by facet

Answer 27

1.) Work itself 2.) Pay 3.) Promotion 4.) Supervision 5.) Co-workers

Question 28

What causes Job satisfaction?

Answer 28

1. Interesting jobs 2. Pay 3. positive core self-evaluation

Question 29

The Impact of Dissatisfaction

Answer 29

1.Exit 2. Voice 3. Loyalty 4. Neglect

Question 30

Leaving the organization

Answer 30

Exit

Question 31

attempting to improve conditions

Answer 31

Voice

Question 32

Allowing conditions to worsen

Answer 32

Neglect

Question 33

waiting conditions to improve

Answer 33

Loyalty

Question 34

The Impact of Job Satisfaction

Answer 34

1. Less Absenteeism 2. Less Turnover 3. Less Workplace Deviance 4. Increased Job performance 5. Organizational Citizenship behaviors 6. Customer satisfaction

Question 35

True or False Managers should be interested in employee’s attitudes because attitudes give warnings of potential problems and because they influence behavior.

Answer 35

True

Question 36

What to keep in Mind

Answer 36

- High pay is not enough to create satisfaction - Make the work challenging and interesting - Job satisfaction is related to organizational effectiveness

Question 37

This method uses responses to a short series of general questions about the job to determine job satisfaction.

Answer 37

Single Global Rating Method

Question 38

This method identifies key elements in the job and ask for the employee’s feelings about each element. Respondents answer on a standardized scale and their answers are tallied to create an overall job satisfaction score.

Answer 38

Summation Score Method

Question 39

How to measure job satisfaction?

Answer 39

1. Single Global Rating Method 2. Summation Score Method