CHAPTER 1 INFORMATION SYSTEMS IN GLOBAL BUSINESS TODAY

Question 1

Optimal organizational performance is achieved by jointly optimizing both the social and technical systems used in production. Focuses not only on the technology, but how it will be used - technical and behavioral.

Answer 1

Sociotechnical view

Question 2

The process by which raw information is systematically acquired and transformed to add value to add to business decisions and efficient processes

Answer 2

Information Value Chain

Question 3

Provides the foundation, or platform, on which a firm can build its IT systems

Answer 3

Information Technology Infrastructure

Question 4

Uses standards for how data is stored and displayed on a page

Answer 4

World Wide Web

Question 5

A private network that permits outside access to authorized users

Answer 5

Extranet

Question 6

A private network

Answer 6

Intranet

Question 7

Global network of networks that uses universal standards

Answer 7

Internet

Question 8

Two or more computers to share data or resources

Answer 8

Network

Question 9

Links hardware and transfers data from one physical location to another

Answer 9

Networking and Telecommunication Technology

Question 10

The software that governs the organization of data on physical storage media

Answer 10

Data Management Theory

Question 11

A fundamental set of assumptions, values, and ways of doing things that has been accepted by members of the group

Answer 11

Culture

Question 12

Specialized tasks performed by business organizations - sales & marketing, manufacture & production, finance & accounting, and human resources

Answer 12

Business Functions

Question 13

Produce the product or deliver the service

Answer 13

Production (service) worker

Question 14

Assist with paperwork and administration

Answer 14

Data workers

Question 15

Design products/services and create new knowledge for the firm

Answer 15

Knowledge Workers

Question 16

Responsible for monitoring the daily activities of the business

Answer 16

Operational Management

Question 17

Carries out programs and plans of senior management

Answer 17

Middle management

Question 18

Makes long-range strategic decisions about products/services and ensures the financial performance of the firm

Answer 18

Senior Management

Question 19

The field studying the behavioral and technical issues surrounding the development, use, and impact of information systems used by the people in the organization

Answer 19

Management Information Systems

Question 20

Knowledge of information technology, but not necessarily the management and organization of the IT systems

Answer 20

Computer literacy

Question 21

A broad understanding of information systems - the management, organization, and information technology dimensions

Answer 21

Information Systems Literacy

Question 22

Output returned to be used to improve or correct the input stage

Answer 22

Feedback

Question 23

Transfers processed information to the people that will use it

Answer 23

Output

Question 24

Converting raw input data into a meaningful form

Answer 24

Processing

Question 25

Capture or collect raw data from within the organization or from the external environment

Answer 25

Input

Question 26

Streams of raw facts representing events prior to organization

Answer 26

Data

Question 27

Data that has been shaped into a form that is meaningful and usable to humans

Answer 27

Information

Question 28

A set of interrelated components that collect/retrieve, process, store, and distribute information to support decision making, coordination, and control in an organization

Answer 28

Information Systems

Question 29

All of the hardware and software needed to achieve business objectives

Answer 29

Information technology

Question 30

Strategic Business Objectives of Information Systems

Answer 30

Operational Excellence New Products, Services, and Business Models Customer and Supplier Intimacy Improved Decision Making Competitive Advantage Survival

Question 31

How a company produces, delivers, and sells a [product or service to create wealth

Answer 31

Business model

Question 32

Work takes place physically wherever in the world it is best accomplished

Answer 32

Space shifting

Question 33

Business conducted continuously, 24/7

Answer 33

Time shifting

Question 34

The set of logically related tasks and behaviors that are developed to produce specific business results, how they are organized and coordinated.

Answer 34

Business processes

Question 35

A firm in which nearly all of the organization;s significant business relationships (customers, suppliers, employees) are digitally enabled and mediated. Core business processes and Key Corporate Assets are accomplished on digital networks that may span multiple organizations

Answer 35

Digital firm