Chapter 1: Managers and You in the Workplace (Part 2)

Question 1

What are the management functions in the correct order?

Answer 1

Planning
Organising
Leading
Controlling

(P,O,L,C)

Question 2

What is the Planning function?

Answer 2

Planning involves defining goals, establishing strategies to achieve goals, and developing plans to integrate and coordinate activities.

Goals: targets/outcomes the manager wants to achieve

Strategies: ways/means to achieve the goals

Plans: actions/steps in order for goals to be achieve

Question 3

What is Organising function?

Answer 3

Organising involves arranging and structuring work to accomplish the organizational goals.

Question 4

What is Leading function?

Answer 4

Leading involves working with and through people to accomplish organizational goals.

Question 5

What is Controlling function?

Answer 5

Controlling involves monitoring, comparing and correcting work performance.

Monitoring: Current performance/situation
Comparing: performance and standard
Correcting: the current situation

Question 6

What are the 3 Management Skills?

Answer 6

• Conceptual Skills
• Human Skills
• Technical Skills

Question 7

What are Conceptual skills?

Answer 7

Ability to think and conceptualise about abstract and complex situations.

Question 8

What are Human skills?

Answer 8

Ability to work well with other people individually and in a group.

Question 9

What are Technical skills?

Answer 9

Job-specific knowledge and techniques needed to perform specific tasks proficiently.

Question 10

Management skills & Management Levels

Answer 10

Conceptual Skills:
Essential for top management

Human Skills:
Essential for all levels of management

Technical Skills:
Essential for first-line managers and middle managers