Chapter 1 - Terms Flashcards
(25 cards)
Management
getting work done through others
Efficiency
getting work done with a minimum of effort, expense, or waste
Effectiveness
accomplishing tasks that help fulfill organizational objectives
Planning
determining organizational goals and a means for achieving them
Organizing
deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom
Leading
inspiring and motivating workers to work hard to achieve organizational goals
Controlling
monitoring progress toward goal achievement and taking corrective action when needed
Top managers
executives responsible for the overall direction of the organization
Middle managers
responsible for setting objectives consistent with top management’s goals and for planning and implementing subunit strategies for achieving these objectives
First-line managers
responsible for training and supervising the performance of nonmanagerial employees who are directly responsible for producing the company’s products or services
Team leaders
managers responsible for facilitating team activities toward goal accomplishment
Figurehead role
the interpersonal role managers play when they perform ceremonial duties
Leader role
the interpersonal role managers play when they motivate and encourage workers to accomplish organizational objectives
Liaison role
the interpersonal role managers play when they deal with people outside their units
Monitor role
the informational role managers play when they scan their environment for information
Disseminator role
the informational role managers play when they share information with others in their departments or companies
Spokesperson role
the informational role managers play when they share information with people outside their departments or companies
Entrepreneur role
the decisional role managers play when they adapt themselves, their subordinates, and their units to change
Disturbance handler role
the decisional role managers play when they respond to severe pressures and problems that demand immediate action
Resource allocator role
the decisional role managers play when they decide who gets what resources and in what amounts
Negotiator role
the decisional role managers play when they negotiate schedules, projects, goals, outcomes, resources, and employee raises
Technical skills
the specialized procedures, techniques, and knowledge required to get the job done
Human skills
the ability to work well with others
Conceptual skills
the ability to see the organization as a whole, understand how the different parts affect each other, and recognize how the company fits into or is affected by its environment
