Chapter 1: the exceptional manager what you do and how you do it

Question 1

a group of people who work together to achieve some specific purpose

Answer 1

organization

Question 2

the pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the organization’s resources

Answer 2

Management

Question 3

the means to use resources - people, money, raw materials, and the like- wisely and cost- effectively

Answer 3

Efficient

Question 4

means to achieve results, to make the right decisions, and to successfully carry them out so that they achieve the organization’s goals

Answer 4

effective

Question 5

influence on the organization in multiplied far beyond the results that can be achieved by just one person acting alone

Answer 5

Multiplier effect

Question 6

what are the rewards of studying management?

Answer 6

• insider’s understanding of how to deal with orgnaizations form the outside
• how to relate to your supervisors
• better interact with co-workers
• manage yourself and your career
• make more money

Question 7

what are the rewards of practicing management

Answer 7

• You and your employees can experience a sense of accomplishment
• You can stretch your abilities and magnify your range
• You can build a catalog of successful products or services
• You can become a mentor and help others

Question 8

an experienced person who provided guidance to someone new in the work world

Answer 8

mentor

Question 9

4 principle functions of managers

Answer 9

planning, organizing, controlling, leading

Question 10

you set goals and decide how to achieve them

Answer 10

planning

Question 11

you arrange tasks, people, and other resources to accomplish the work

Answer 11

organizing

Question 12

you monitor performance, compare it with goals, and take corrective action as needed

Answer 12

controlling

Question 13

you motivate direct and otherwise influencing people to work hard to achieve the organization’s goals

Answer 13

leading

Question 14

managers that make long term decisions

Answer 14

top managers

Question 15

managers that implement the policies and plans of the top managers above them

Answer 15

middle mangers

Question 16

make short term operating decisions; directing the daily tasks of non managerial personnel

Answer 16

first line managers

Question 17

managers responsible for facilitating team activities to help achieve their goals

Answer 17

team leader

Question 18

either work alone on tasks or with others on a variety of teams

Answer 18

nonmanagerial employees

Question 19

are responsible for just one organizational activity

Answer 19

functional managers

Question 20

are responsible for sever organizational activities

Answer 20

general managers

Question 21

organization for making money

Answer 21

for profit organization

Question 22

organizaton for offering services to clients not to make a profit

Answer 22

nonprofit organizations

Question 23

organization for aiding members, voluntary collections of members whose purpose is to advance members’ interests

Answer 23

mutal-benefit organizations

Question 24

juggling mulitiple activies

Answer 24

multitasking

Question 25

is the state of being fully aware of what is happening in the present moment without reacting or applying judgment

Answer 25

mindfulness

Question 26

managers interact with people inside and outside their work units.

Answer 26

interpersonal roles

Question 27

show visitors around the company, attend employee birthday parties, and present ethical guidelines to your subordinates

Answer 27

figurehead

Question 28

you are responsible for the actions of your subordinates, as their success and failures reflect on you. Your leadership is expressed in your decisions about training, motivating and disciplining people

Answer 28

leader

Question 29

act like a politician, working with other people outside your work unit and organization to develop alliances that will help you achieve your organization’s goals

Answer 29

liaison activities

Question 30

constantly alert for useful information, whether gathered form newspaper stories about the competition or gathered form snippets of conversation with subordinates

Answer 30

monitor

Question 31

alerting employees about important information via emails and meetings

Answer 31

disseminator

Question 32

put the best face on the activities of your work unit or organization to people outside it. This is the informational role of _____

Answer 32

spokesperson

Question 33

managers use information to make decisions to solve problems or take advantage of opportunities.

Answer 33

decisional roles

Question 34

initiate and encourage change and innovation

Answer 34

Entrepreneur

Question 35

unforeseen problems, form product defects to international currency crises, require you be a disturbance handler, fixing problems

Answer 35

disturbance handler

Question 36

setting priorities about use of resources

Answer 36

resource allocator

Question 37

to be a manager is to be a continual negotiator, working with others inside and outside the organization to accomplish goals

Answer 37

negotiator

Question 38

skills that consist of the job- specific knowledge needed to perform a specific job

Answer 38

technical skills

Question 39

skills that consist of the ability to think analytically, visualize an organization as a whole, and understand how the parts work together

Answer 39

conceptual skills

Question 40

skills that consist of the ability to work well in cooperation with other people to get things done

Answer 40

human skills

Question 41

ability to motivate, to inspire trust, and to communicate with others

Answer 41

soft skills

Question 42

the ability of an organization to produce goods or services more efficiently than competitors do, thereby outperforming them

Answer 42

competitive advantage

Question 43

finding ways to deliver new or better goods or services

Answer 43

innovation

Question 44

buying and selling goods or services over computer networks

Answer 44

e- commerce

Question 45

using the internet to facilitate every aspect of running a business

Answer 45

e-business

Question 46

the extent to which you can effectively use information technology and learn new applications on an ongoing basis

Answer 46

information technology application skills

Question 47

the storage of software and data on gigantic collections of computers located away form a company's principal site

Answer 47

cloud computing