Chapter 1 ("What is Marketing") quiz Flashcards Preview

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Flashcards in Chapter 1 ("What is Marketing") quiz Deck (23)
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1

1. Which of the following is contained as an explicit activity in the AMA’s definition of marketing?

financing new products
communicating about offerings that have value
locating personnel for marketing activities
determining locations for production facilities
assessing competitors’ weaknesses

communicating about offerings that have value

2

2. Which association below between the AMA’s definition of marketing matches with the corresponding element of the marketing mix?

creating offerings => Place
communicating offerings => Promotion
delivering offerings => Price
exchanging offerings => Product
providing offerings => Profit

communicating offerings => Promotion

creating offerings => Product
Develivering => Place
Exchanging => Price

3

3. Which of the following is part of the marketing mix, also known as the “four Ps”?

profit
performance
planning
place
personnel

Place


他は
Product
Price
Promotion

4

4. Which element of the marketing mix would include advertising and sales?

profit
product
price
place
promotion

promotion

5

5. The personal value equation of the customer is reflected in the formula ________.

Value = Benefits offered + [Price – Hassle]
Value = [Price + Hassle] + Benefits received
Value = Price – [Benefits offered + Hassle]
Value = Benefits received – [Price + Hassle]
Value = [Price – Hassle] + Benefits received

Value = Benefits received – [Price + Hassle]

6

6. How might a marketer increase a consumer’s personal value equation?

decrease the benefits offered and associated with the exchange
increase the price associated with the exchange
reduce the hassle and increase the benefits associated with the exchange
increase the hassle and the price associated with the exchange
decrease the hassle and the benefits offered with the exchange

reduce the hassle and increase the benefits associated with the exchange

7

7. Sam likes to buy season tickets to his favorite college football team, while Kerry likes to buy individual game tickets to the team’s games. What does this likely mean?

Sam is a better fan than Kerry.
Sam and Kerry have different personal value equations.
The team values Kerry more than Sam.
The team has better value equations than other teams.
Both Sam and Kerry have the same personal value equation.

Sam and Kerry have different personal value equations.

8

. Which of the following examples best illustrates the marketing concept?

A mail-order company begins using less expensive packing material to increase profits per sale.
A manufacturing firm opens a new distribution facility closer to the factory.
A catering firm decides to expand its hours of operations to better serve working mothers.
A beverage distributor installs vending machines which show the operation of the machine to the customer.
A food company puts nutritional information on its packages.

A catering firm decides to expand its hours of operations to better serve working mothers.


The marketing concept is a philosophy that requires marketers seek to satisfy customer wants and needs. This is an operational decision.

9

9. Which of the elements below is included in the bundle that is the company’s offering to the customer?

public relations
profits
intangible elements
advertising
competition

intangible elements

Intangible elements, combined with tangible elements and price, comprise the company’s offering.

10

12. What is defined as the actual transportation and storage of materials and products?

logistics
supply chain
product placement
value
direct marketing

logistics

11

1. Procter and Gamble markets its Tide detergent to consumers, households, retailers, institutions (such as hospitals), and the U.S. military. Still, Procter and Gamble is usually categorized as a _______________.

non-profit, B2B company
for-profit, B2B company
non-profit, B2C company
for-profit, B2C company
governmental agency

for-profit, B2C company
B2C=Business to Company

12

2. If the U. S. Department of Homeland Security mails free packing guidelines to airline travelers, it is _______________.

engaged in marketing as a for-profit company
not engaged in marketing because they are a government agency
not engaged in marketing because travelers are not charged for the guidelines
engaged in marketing to specific individuals but do not offer value
engaged in marketing as a non-profit organization

engaged in marketing as a non-profit organization

13

3. _________________ is an effort by government agencies, nonprofit institutions, and religious organizations to achieve certain social objectives.

Profitability
Social marketing
Environmental scanning
Sustainability
Logistics

Social marketing

14

. Which of the following represents good marketing?

making a good offering that will sell itself

making an offering that encourages poor choices so consumers will buy again

yielding a positive value for the consumer and a profitable transaction for the company

educating the customer so that the maximum profit possible is extracted from the exchange

all of the above

yielding a positive value for the consumer and a profitable transaction for the company

15

2. Opponents argue that marketing costs do not benefit society. Marketers counter this by stating these costs result in the creation of _________________.

more advertising
lower prices
better informed consumers
less government supervision
more competition

better informed consumers

Marketers answer critics that marketing costs are offset by better informed customers, benefiting society.

16

3. Which marketing career involves meeting with customers, determining value, proposing offerings, and making sure that the customer is satisfied?

marketing research
merchandising
advertising
direct marketing
sales

sales

Salespeople meet with customers, determine their needs, propose offerings, and make sure that the customer is satisfied. Sales departments can also include sales support teams who work on creating the offering.

17

4. Which marketing career involves responsibility for developing retailing strategies regarding what to carry which then allows buyers to decide what specific products to purchase?

marketing research
merchandising
advertising
direct marketing
sales

merchandising

In retailing, merchandisers are responsible for developing strategies regarding what products wholesalers should carry to sell to retailers such as Target and Walmart.

18

5. Martin has incorporated several features customers have suggested into a new model of his company’s vacuum cleaners. Martin is engaged in _________________.

product development
marketing research
event marketing
direct marketing
sales

product development

People in product development are responsible for identifying and creating features that meet the needs of a firm’s customers. They often work with engineers or other technical personnel to ensure that value is created.

19

1. Which company, mentioned in the text, offers a mission statement that reflects a production orientation rather than a marketing orientation?

John Deere
McDonald’s
Apple
Merck
IBM

Apple

20

2. The correct order of strategic development for today’s marketing organizations should be _________________.

the mission statement, the corporate strategy, and the marketing plan
the corporate strategy, the mission statement, and the marketing plan
the marketing plan, the mission statement, and the corporate strategy
the marketing plan, the corporate strategy, and the mission statement
the mission statement, the marketing plan, and the corporate strategy

the mission statement, the corporate strategy, and the marketing plan

21

3. When designing a marketing plan, companies should start with _________________.

the supply chain
profit goals
customers
marketing research
competitive analysis

customers

22

4. As exchanges occur, how should planners adjust?

by adapting to customer feedback
by adapting to competitors’ actions
by adapting to changing market conditions
all of the above
none of the above

all of the above

23

5. Key considerations of successful marketing are sustainability, a service dominant logic, improved use of metrics, and _________________.

manufacturing efficiency
a global environment
increased regulation
increased profitability
all of the above

a global environment



Ethics and Social Responsibilityのことを忘れらてるみたい、教科書は。