Chapter 1 - what is organizational behavior?

Question 1

Manager

Answer 1

An individual who achieves goals
through other people.

Question 2

Organization

Answer 2

A social unit, composed of two or more people, that works
to achieve a common goal or set of goals.

Question 3

What are a manager’s primary activities?

Answer 3

1. planning
2. organizing
3. leading
4. controlling

Question 4

What is meant by planning?

Answer 4

defining goals
establishing strategy
making plans to coordinate activities

Question 5

What is meant by organizing?

Answer 5

Determining:
what tasks are to be done
who is to do them
how the tasks are to be grouped
who reports to whom
where decisions are to be made

Question 6

what is meant by leading?

Answer 6

motivating employees
directing others
selecting the most effective communication channels
resolving conflicts

Question 7

what is meant by controlling?

Answer 7

Monitoring activities to ensure that they are being accomplished as planned and correcting any deviations

Question 8

name the 3 types of interpersonal roles

Answer 8

figurehead
leader
liaison

Question 9

describe a figurehead

Answer 9

perform legal or social routine duties

Question 10

describe a leader

Answer 10

Responsible for the motivation and direction of employees

Question 11

describe a liaison

Answer 11

have a network of contacts who give favors and information

Question 12

name the three informational roles

Answer 12

Monitor
Disseminator
Spokesperson

Question 13

describe a monitor

Answer 13

Receives a lot of information

they are like the center of internal and external information of the organization

Question 14

describe a disseminator

Answer 14

Communicates information from outsiders or employees to members of the organization

Question 15

describe a spokesperson

Answer 15

Communicates information to outsiders on behalf of the organization

is an expert in the organization’s industry

Question 16

name the four decisional roles

Answer 16

Entrepreneur
Disturbance handler
Resource allocator
Negotiator

Question 17

describe an entrepreneur

Answer 17

start new projects that improve the organization’s performance

Question 18

describe a disturbance handler

Answer 18

responsible for making the correct decisions when the organization faces unexpected disturbances

Question 19

describe a resource allocator

Answer 19

responsible for allocating human, physical, and monetary resources

Question 20

describe a Negotiator

Answer 20

discuss issues and bargain with other units (internal or external) to gain advantages for their own unit

Question 21

what 3 skills are needed for a manager to achieve their goals?

Answer 21

technical skills
human skills
conceptual skills

Question 22

describe technical skills

Answer 22

The ability to apply
specialized knowledge or expertise.

Question 23

describe human skills

Answer 23

the ability to work with, understand, and motivate other people.

Question 24

describe conceptual skills

Answer 24

The ability to analyze and diagnose complex situations.

Question 25

what are traditional managerial activities?

Answer 25

Decision making, planning, and controlling

Question 26

what are communication activities?

Answer 26

Exchanging routine information and processing paperwork.

Question 27

what is human resource management?

Answer 27

Motivating, disciplining, managing conflict, staffing, and training

Question 28

what is net working?

Answer 28

Socializing and interacting with outsiders.

Question 29

What is organisational behavior?

Answer 29

the study of what people do in an organization and the way their behavior affects the organization’s performance.

Question 30

what is systematic study?

Answer 30

trying to connect causes and effects to relationships and drawing conclusions based on scientific evidence.

Question 31

what is Evidence-based management (EBM)?

Answer 31

Basing managerial decisions on the best available scientific evidence.

Question 32

what is intuition?

Answer 32

An instinctive feeling not necessarily supported by research.

Question 33

what four sciences does OB pull from?

Answer 33

Psychology Social psychology Sociology Anthropology

Question 34

what are contingency variables?

Answer 34

"x leads to y, but only under conditions specified in z" Situational factors that moderate the relationship between two or more variables.

Question 35

what is workforce diversity?

Answer 35

organizations are becoming more heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and other characteristics.

Question 36

what are ethical dilemmas and ethical choices?

Answer 36

Situations where people need to define right and wrong conduct

Question 37

what is stress?

Answer 37

A psychological process that occurs in response to environmental pressures.

Question 38

what is task performance?

Answer 38

The combination of effectiveness and efficiency at doing core job tasks.

Question 39

what is withdrawal behavior?

Answer 39

The set of actions employees take to separate themselves from the organization

Question 40

what is group cohesion?

Answer 40

The extent to which members of a group support and validate one another while at work.

Question 41

what is group functioning?

Answer 41

The quantity and quality of a group’s work output.

Question 42

what is productivity?

Answer 42

The combination of the effectiveness and efficiency of an organization.

Question 43

what is organizational survival?

Answer 43

The degree to which an organization is able to exist and grow over the long term.