Chapter 10 Flashcards
What is the primary goal of operations management?
A) To oversee the company’s financial transactions
B) To manage the process of converting resources into goods or services
C) To handle employee relations
D) To market the company’s products and services
B
How does productivity improvement impact a company?
A) It increases operational costs
B) It decreases the efficiency of processes
C) It enhances the ability to meet customer needs and improves profitability
D) It has no impact on profitability
C
What is ‘quality control’ in the context of operations management?
A) A process to ensure services are performed in the least time possible
B) A function aimed at ensuring products meet quality standards and customer expectations
C) The process of hiring quality managers
D) A strategy to control the number of employees
B
What is ‘process reengineering’?
A) Changing the company’s goals
B) Redesigning business processes to achieve dramatic improvements
C) A routine method for small incremental changes
D) Reducing the number of employees in operations
B
How do operations managers contribute to creating value?
A) By increasing costs through enhanced control
B) By transforming raw materials into finished goods efficiently
C) By limiting production to decrease supply
D) By focusing only on external business activities
B
What is the significance of the supply chain in operations management?
A) It has no significance in modern business
B) It involves the flow of goods and services among different departments within the company
C) It encompasses all activities involved in fulfilling customer requests
D) It is solely concerned with reducing environmental impacts
C
What is the significance of the supply chain in operations management?
A) It has no significance in modern business
B) It involves the flow of goods and services among different departments within the company
C) It encompasses all activities involved in fulfilling customer requests
D) It is solely concerned with reducing environmental impacts
C
What is total quality management (TQM)?
A) A focus on enhancing the quality of management only
B) A management approach centered on quality, based on the participation of all members of an organization
C) A strategy for reducing the quality to lower costs
D) A regulatory framework for financial management
B
What role does innovation play in operations management?
A) It is discouraged as it can disrupt existing processes
B) It is critical for improving processes and staying competitive
C) It is relevant only in technology companies
D) It pertains only to marketing and product design
B
What is the relationship between operations management and customer satisfaction?
A) Operations management has no impact on customer satisfaction
B) Poor operations management can enhance customer satisfaction
C) Effective operations management can lead to higher customer satisfaction
D) Customer satisfaction is only determined by pricing strategies
C
Which aspect is not typically included in operations management?
A) Human resources management
B) Supply chain management
C) Inventory management
D) Quality control
A
Total Quality Management (TQM) does not focus on:
A) Continuous improvement in all aspects of the business
B) Employee involvement at all levels
C) Customer satisfaction as the ultimate goal
D) Short-term financial gains
D
Which of the following is not a primary goal of supply chain management?
A) Reducing the cost of purchasing
B) Minimizing inventory levels
C) Enhancing product quality through vendor relations
D) Increasing the number of suppliers to ensure competition
D
Lean production techniques do not typically involve:
A) Reducing waste in the production process
B) Increasing inventory on hand
C) Improving the efficiency of production systems
D) Enhancing the flexibility of manufacturing processes
B
The primary purpose of Six Sigma methodology is not to:
A) Reduce process variability
B) Eliminate defects and errors in processes
C) Focus on innovation and product development
D) Improve the quality of outputs
C
