Chapter 10 Flashcards

1
Q

Advantages to decentralization and resposibilty center

A

Frees up top management to focus on strategic planning & improves motivation and retention

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2
Q

Disadvantages to decentralization and responsibility centers

A

Pontential duplication of cost and effort, lower managers might not see the big picture (goal congrence)

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3
Q

Cost center

A

Responsible for cost only

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4
Q

Revenue center

A

Responsible primarily for revenue

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5
Q

Profit center

A

Revenues and cost

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6
Q

Investment center

A

Responsible for revenue,cost and efficiently managing long term assets

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7
Q

Investment center examples

A

CEO, operations vp

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8
Q

Cost center examples

A

Finance CFO, legal counsel, HR, bottling plant manager, warehouse manager, distribution manager

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9
Q

Profit center examples

A

Snacks division, beverage division, confections division

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10
Q

Segment margin

A

Sales- VC- traceable fixed cost

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11
Q

Return on investment

A

Operating income/total assets (average)

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12
Q

Sales margin

A

Noi/sales

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13
Q

Capital turnover

A

Sales/total assets

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14
Q

Sales margin also known as

A

Profitablility

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15
Q

Capital turnover also know as

A

Prodectivity

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16
Q

Increase roi because

A

Increased sales, reduced operating income, reduced assets

17
Q

Residual income

A

Operating income- (total sales x min rate of return)

18
Q

Transfer prices

A

Is the sales revenue for the selling division and the cost for the buying division

19
Q

Market price

A

Price that could be obtained in an open market in an arms length transaction the fairest price

20
Q

Negotiated price

A

Division managers negotiate usually between variable cost and market price

21
Q

Cost

A

VC is the lowest

22
Q

Flexible budgets

A

Adjusts the budget for a chance in wctual bumber of units sold from which was planned

23
Q

Finacial questions

A

Has our financial performance improved?

24
Q

Customer questions

A

Do customers recognize that we are delivering more value?

25
Internal business question
Have we improved key business pricesses so that we can deliver more value to our customers?
26
Learning and growth
Are we maintaining our ability to change and imporve?
27
Examples of KPI financial
Roi, ri, sales, cm
28
Examples kpi customers
Satusfaction, repeat sales, referrals, number of complaints
29
Kpi internal business
Quality checks, time to make product, mce, error rated
30
Kpi learnin and growth
Hours of training, certifications, retention