Chapter 10 Attitudes, Job Satisfaction Key terms

Question 1

Job satisfaction

Answer 1

Overall contentment with one’s job.

Question 2

Organizational commitment:

Answer 2

Emotional bond and identification with the organization.

Question 3

Affective commitment:

Answer 3

Emotional bond and identification with the organization.

Question 4

Continuance commitment:

Answer 4

Staying because the perceived cost of leaving is high.

Question 5

Normative commitment

Answer 5

Staying out of a sense of obligation or moral duty.

Question 6

Internal locus of control:

Answer 6

Belief that one’s own actions determine outcomes.

Question 7

Social information processing theory:

Answer 7

Shaping attitudes and behaviors based on social cues at work.

Question 8

Social learning theory

Answer 8

Learning by observing and imitating others.

Question 9

Equity theory

Answer 9

Judging fairness by comparing inputs (effort) and outcomes (rewards).

Question 10

Organizational justice:

Answer 10

Perceived fairness of workplace procedures and interactions.

Question 11

Distributive justice:

Answer 11

Fairness of how rewards and resources are allocated.

Question 12

Procedural justice:

Answer 12

Fairness of the processes used to make decisions.

Question 13

Interactional justice:

Answer 13

Fairness in interpersonal treatment and communication.

Question 14

Informational justice:

Answer 14

Quality and transparency of explanations provided during decisions

Question 15

Interpersonal justice:

Answer 15

Respectful and dignified treatment in interactions.

Question 16

Job rotation:

Answer 16

Moving employees through different jobs to broaden skills.

Question 17

Job enlargement:

Answer 17

Increasing the number of tasks to add variety to a job.

Question 18

Job enrichment:

Answer 18

Enhancing a job with more responsibilities and autonomy.

Question 19

Job characteristics theory:

Answer 19

Framework suggesting jobs should offer variety, identity, significance, autonomy, and feedback to boost motivation.

Question 20

Job Diagnostic Survey (JDS):

Answer 20

Tool for assessing core job characteristics that influence motivation.

Question 21

Self-directed teams:

Answer 21

Groups empowered to manage tasks and make decisions autonomously.

Question 22

Quality circles:

Answer 22

Small employee groups that collaboratively solve work-related problems.

Question 23

Faces Scale:

Answer 23

A pictorial measure used to assess job satisfaction.

Question 24

Job Descriptive Index (JDI):

Answer 24

Survey that measures various facets of job satisfaction.

Question 25

Minnesota Satisfaction Questionnaire (MSQ):

Answer 25

Instrument for evaluating overall job satisfaction.

Question 26

Job in General (JIG) Scale:

Answer 26

A broad measure of job satisfaction.

Question 27

Organizational Commitment Questionnaire (OCQ):

Answer 27

Survey assessing the degree of employee commitment to the organization.

Question 28

Organizational Commitment Scale (OCS)

Answer 28

Survey assessing the degree of employee commitment to the organization.

Question 29

Organizational Commitment Scale (OCS):

Answer 29

Another measure used to gauge employee commitment.

Question 30

Well pay:

Answer 30

Receiving competitive and adequate wages.

Question 31

Financial bonus:

Answer 31

Extra monetary reward tied to performance.

Question 32

Games:

Answer 32

Workplace activities designed to enhance engagement and morale.

Question 33

Paid time off program (PTO):

Answer 33

Benefits allowing employees to take paid leave.

Question 34

Person/organization fit:

Answer 34

The compatibility between an individual’s values and the organization’s culture.

Question 35

Embeddedness:

Answer 35

The extent of an employee’s connections within the organization and community.

Question 36

Organizational citizenship behaviors (OCBs):

Answer 36

Voluntary actions by employees that contribute positively to organizational functioning.